EZ Plumbing
About us
EZ Plumbing is proud to be a trusted name in the plumbing industry. As a family-owned company that first opened its doors in 1989, the team has the experience to resolve virtually any plumbing problem. The Los Angeles plumbers stay up to date with plumbing technology and have the equipment necessary to quickly and effectively resolve plumbing problems. They offer both free estimates and financing options for those who qualify. From the shoe covers they wear to the drop cloths they put down, the plumbing experts will work hard to treat your property as if it were their own. Schedule your next service today!
Business highlights
Emergency services offered
36 years of experience
Services we offer
Boiler Plumbing, Drain Cleaning, Drain Services, Garbage Disposals, Hydro Jetting, Leak Detection & Repair, Plumbing, Septic Repair, Sewer Repairs & Replacement, Sewer Services, Slab Leaks, Trenchless Sewer Repair, Water Damage Restoration, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.113 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 0% | ||
| 15% | ||
| 0% | ||
| 15% |
Showing 1-13 of 13 reviews
Elaine Z.
Dec 2016
They never did the work; First, they said they couldn't do the hydro-jetting because the pipe was clogged by roots; then they said they had to replace a section of the pipe where the roots clogged it; they said they replaced the section of the pipe, but then said the rest of the line had to be replaced also for an additional $8000. I told them "no, I couldn't afford it" and to close up the open trench and the clean-out pipe. They left the site with the open trench and the clean-out pipe open, and I had to retain a competent plumber to do the job right. He told me that they didn't have to replace the section of the pipe--it was good pipe!
Steven L.
Nov 2016
Took a chance on their B grade (at the time) because they were the cheapest. Too many gougers out there. Anyway, there were a few scheduling and inventory glitches, but ultimately work was done to my satisfaction. If it had been a more urgent need, I would've graded lower.
Sonia T.
Mar 2016
unknown
Tracy M.
Jan 2016
The serviceman was punctual, professional, and very responsive. I was not at the house, but our tenant was there. I was clear that i wanted communication to be with me regarding the house. The serviceman called to say that there were actually two water heaters and asked if I wanted to flush both. Rather than charge double, he charged $10 more to do both. He then inspected the house to assess why the water pressure was low, especially in the shower. He cleaned out the shower head, and that helped a lot. Rather than just jumping to some expensive fix, I felt like he looked for practical solutions first. He then called again to say that we needed a new pressure regulator because the pressure to the house was actually high. He seemed knowledgeable when I asked him some questions. The office then called for payment, and the woman was very courteous and professional. I'm so glad I called them. All around, a class act.
Response from EZ Plumbing
"Hello [Member Name Removed], Thank you again for choosing EZ Plumbing & Rooter Inc. We are Happy that you like our services from start to finish. We also thank you ever more for leaving a review, they are very helpful to Us as well as potential customer. Have a great 2016!!"
Iree S.
Aug 2015
The plumber was friendly and cordial when he introduced himself. Unfortunately, I was not too impressed with the quality of his work. Part of the service that I purchased was for a thorough and comprehensive inspection of my water heater and a water heater flush. However, he barely looked at my heater and immediately recommended I replace it. I asked him why and he indicated that it was showing severe signs of rust. However, I couldn't see any evidence of rust anywhere and when he flushed the heater the water came out clean and clear. Also, while flushing the water heater I had to ask him to stop because he didn't even bother to attach a water hose to the heater and the water came gushing out making a mess all over my patio. At my request, he shut off the valve and attached a hose and redirected the flow of water to my plants and lawn. After he completed his work he told me that his supervisor would be over in a few minutes to check his work. However, his supervisor showed up almost an hour later just as I was leaving my house. I asked him if he could could come back another time since I had an appointment elsewhere. I never heard from him again. I will probably not use this provider in the future.
Sara L.
May 2015
I woke up to a bathroom leak on May 13, and filed an online claim with my home warranty company. The leak was bad enough to have me emptying out several gallons of water an hour with a bucket onto the plants surrounding my building, and the HOA property manager considered the leak an emergency.
EZ Plumbing contacted me the same morning, and said that someone could be out to do a service call that afternoon.
My HOA property manager wanted me to make sure that the EZ plumbing technician was able to turn off the roof boiler in the event that water needed to be shut off to complete the repair, and the EZ office, after putting me on hold to check, confirmed that the technician could do so.
However, when the technician arrived, he said that he would not touch the boiler because of liability issues. He was able to reduce the water flow substantially inside my condo, but he could not complete the repair until the water was shut off by the HOA's plumber.
The incorrect information from the EZ office resulted in a delay of two days before the repair could be done, and I was charged $225 by the HOA's plumber to turn off the boiler for the repair. If EZ had given me accurate information about the tech's limitations, then I could have immediately gotten a qualified plumber from my home warranty company, and had the repairs done two days sooner, and for no additional fee.
The tech also had given me two options for repair time windows two days later, but when I called the office to let them know when the HOA's boiler plumber would turn off the water on the roof, the EZ dispatcher was very abrupt to me about when the EZ tech would come back to make the repair, letting me know that the dispatcher made those decisions, not the technician. I did not deserve to be treated with that rudeness--I was just doing what the tech had told me to do about confirming the follow-up appointment.
Also, the charge for the access panel was an additional $150 on top of the home warranty service call fee; for a piece of plastic and some adhesive, and about five minutes of labor, that price seemed way out of line.
Without the home warranty limitation, I will not use EZ Plumbing in the future.
EZ Plumbing contacted me the same morning, and said that someone could be out to do a service call that afternoon.
My HOA property manager wanted me to make sure that the EZ plumbing technician was able to turn off the roof boiler in the event that water needed to be shut off to complete the repair, and the EZ office, after putting me on hold to check, confirmed that the technician could do so.
However, when the technician arrived, he said that he would not touch the boiler because of liability issues. He was able to reduce the water flow substantially inside my condo, but he could not complete the repair until the water was shut off by the HOA's plumber.
The incorrect information from the EZ office resulted in a delay of two days before the repair could be done, and I was charged $225 by the HOA's plumber to turn off the boiler for the repair. If EZ had given me accurate information about the tech's limitations, then I could have immediately gotten a qualified plumber from my home warranty company, and had the repairs done two days sooner, and for no additional fee.
The tech also had given me two options for repair time windows two days later, but when I called the office to let them know when the HOA's boiler plumber would turn off the water on the roof, the EZ dispatcher was very abrupt to me about when the EZ tech would come back to make the repair, letting me know that the dispatcher made those decisions, not the technician. I did not deserve to be treated with that rudeness--I was just doing what the tech had told me to do about confirming the follow-up appointment.
Also, the charge for the access panel was an additional $150 on top of the home warranty service call fee; for a piece of plastic and some adhesive, and about five minutes of labor, that price seemed way out of line.
Without the home warranty limitation, I will not use EZ Plumbing in the future.
Response from EZ Plumbing
"Hello (removed member name), I am sorry for the way you feel about how this process was handled. I would like to respond to the main points. We are able to shut off boilers, however the warranty company would not allow us to under the coverage of your policy so it would have been an additional charge from us as well. Your bylaws with your HOA state that you have to give a notice to the other occupants when the water is going to be shut off to the building so the others will be aware of the inconvenience while your repairs are in progress. Also, your HOA has their own plumbers and our tech was told that they are the only ones who can turn it off. SO we did not mislead you in that area. Regarding your conversation with the office. You had called in and said that our tech said he could return in the morning of the day the HOA plumbers were going to be there to shut off the boiler. Our morning was already booked for that day,We told you that it would have to be in the afternoon and that yes, our techs should not be telling any of our customers a time they will return because they do not make their own schedules. It was not meant to be rude. It was meant to give you an accurate time we would return to perform our task. We did not want there to be any kind of delay with the entire building being shut down. We even got our tech there at noon, the beginning hour of our window. As for the cost of the access panel, the price includes the part/parts, materials and labor and the skill it takes to make sure that it is secure and does not leak. It comes with a one year warranty under normal usage. In closing, we hope this answers some of your concerns and please know we only want to make sure you and all of our customers get great, timely and honest work from EZ Plumbing and Rooter. Please call us if you have any further concerns. Thank You"
Susan A.
Apr 2015
unknown
Response from EZ Plumbing
"Thank you very much for your review. We look forward to being yours and all your family and friend's recommended plumber. Dont forget EZ Plumbing is also available on weekends!!"
Francisca C.
Apr 2015
unknown
Response from EZ Plumbing
"We are sorry to hear about your experience. I am the General Manager,James. I will do my best to look into this matter and find some resolution you are happy with. Now, if we reset the toilet we would have installed a new wax ring. So when the other person came out to fix dry wall, it makes sense that he did not see a warn or broken seal. I will follow up with you asap. Thanks James"
Mario P.
Sep 2014
Plumbers fixed the original problem and also had to do some additional work. They were very professional and got the water going again.
Response from EZ Plumbing
"Thank you very much for giving us the opportunity. We are happy you were happy with our service."
Ruben G.
Dec 2013
I wanted my toilet fixed right away because I couldn't flush it and it was Sunday. I was happy to get a human being on the phone and not a recorded message. He said he would come between 12:00 and 2:00. It was 11:00 at the time. After waiting 3 hours, I called him at exactly 2:00 and he said he was running late, but fortunately he came a few minutes after I called. He instantly fixed the problem and I am very satisfied.
Response from EZ Plumbing
"Thanks for waiting for us. We schedule our calls in 2 hour windows to give our plumbers time to get to you. When we have a plumber at a home we do a complete job and sometimes the customer has more work or more questions and it can delay us at times. We do try to keep our customers informed of any delays as best we can. We hope to get another chance to be of service. Have a great day"
Joel W.
Apr 2013
All work performed was completed in a timely manner and so far the pressure has stayed normal.
Response from EZ Plumbing
"We appreciate the business [Member name removed]. If you ever have any questions or concerns, we are here for you."
DENNIS W.
Jun 2011
Fast service and fully competent. Fair price for a house call.
Response from EZ Plumbing
"Thank you [member name removed]. We appreciate you taking the time to review our performance"
DENNIS W.
Apr 2010
Good job. Plumber had to make a trip to hardware store for replacing standpipe.
Licensing
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FAQ
EZ Plumbing is currently rated 4.1 overall out of 5.
EZ Plumbing accepts the following forms of payment: CreditCard
Yes, EZ Plumbing offers free project estimates.
No, EZ Plumbing does not offer eco-friendly accreditations.
No, EZ Plumbing does not offer a senior discount.
Yes, EZ Plumbing offers emergency services.
No, EZ Plumbing does not offer warranties.