Around The Clock Heating & Air Conditioning Inc

I had this company perform an A/C checkup and the tech was at my place for no more than 30 mins (prob way less) and stated that everything was ok. I even specifically asked about refrigerant and was told it was fine. Fast forward a little over two months and my A/C unit isn't working as well as expected. Come to find out it needs Freon/recharge. This could be an unfortunate coincidence or it could be that they don't know what they're doing. Regardless, I won't use them again.

Great service, this was my second time using this company they installed the A/C system that was removed. The three installers Ernie, David,and Yonathan were respectful and professional. I'm very satisfied with this company's work.

Igor came to look at my a/c. He discovered that it was most likely a warranty issue, so he told me to call the manufacturer and have the work done through a warranty claim to save me money. He didn't even charge me for the visit. Thanks so much! Will definitely use them in the future for non-warranty related issues!

Igor is the best! Everything went great!

It went very well. The technician, Oleg, was on time, fully masked and following safety protocols. He quickly diagnosed problem, replaced the part not working, and cleaned out dryer vents of accumulated lint. The price was fair and dryer now working fine. I use Around the Clock for my AC/Heater annual service and now will be using them for any appliance repairs needed.

The service was great and Igor was very friendly & was able to fix my heater in no time!! Thank you Around the Clock!!!

Arrived on time and fixed the problem. A bit more expensive than I would have liked but checking around probably not much more than elsewhere and our air conditioner was fixed same day in the middle of a heat wave.

They do a great job and have been very reliable. I have been using them for years and I would recommend them as well.

I had used Around The Clock for Service in the past. Igor was my service tech for several years and he was great. I had my AC replaced by my home warranty & they did not install to code. I got rid of my home warranty company & asked Around The Clock for a quote on the repairs. Once I received the money back from the home warranty company installation, I called ATC to begin the repairs (this was in the winter). I was told the installation team would be calling to set up an appointment. I called again after not having received a call back. I was told the same. In early April, I realized my AC was not yet repaired and the warm weather was coming. I began calling again & was told the same...the installation team would call back. My mother is 80 and has a medical condition & now we are in the middle of the pandemic. I had to call another company that came right out and did the repairs. I finally have a working AC that is properly installed to code. I am very disappointed with ATC, I wish they had told me up front that they did not want to do this repair. It was stressful having to find someone last minute in the middle of the pandemic, especially with an elderly parent living in the home. As much as I loved our service tech, Igor...I will not be using ATC any longer. I don't feel that I can count on them.

The technician was good. He was punctual and performed the filter replacements adequately. He also found a problem with the heater’s blower motor that would require replacement. Fortunately the unit was still under warranty so he asked me to send the office a copy of my registered warranty to begin the replacement part ordering process. This is where the experience turned into a nightmare. I never got any calls back and when I did they said they would order it. Fast forward a month later and no response so I called again to follow-up and they said that Lennox didn’t have the part. They suggested I call Lennox directly who simply referred me back to them. I would think a company that bills itself as a premier Lennox dealer would have no problems obtaining parts, a fairly common and expected part of doing business but apparently anything beyond simple maintenance parts and services might be outside their scope of capabilities. Poor back office people really ruins it for this company.

Great. Oleg is amazing. He adjusted the unit which seemed like it was going to explode and now it runs like a dream. Thanks so much!

Very professional response. We called in the evening and they did the repair the next day

The obligatory service call despite knowing exactly what was wrong with my fridge. Had to call back multiple times despite being told they would call me. They finally got back to me with the quote for the part and repair. Then he came and replaced the part but the fridge still isn't working and no one will return my call about it but money was paid out.

I made an appointment a week in advance. 48 hours before, I made arrangements to take he day off work and board my dog. Less than 20 hours before my appointment, Around the Clock called to say it had to reschedule. The scheduler would not give me any discount for my inconvenience and really just did not seem to care that he had canceled on me at the last minute.

Great! Arthur quoted us, got the parts needed and fixed it within two days ! Will hire again!

This company is the best! They installed a new HVAC system a little over a year ago and it was a terrific experience. They had a great price, were prompt, clean, polite and the system works perfectly. They came for a routine service and replaced a filter. Prompt, polite, and no pressure to upsell. Just very honest, fair price and great in every way.

We surprised as to how professional and competent this company was. Can't say enough good things about them.

I called and the first thing I was advised was that they do not work with insurance and if they expect them to be paid by insurance then they could not work for me. Very unprofessional!

In the middle of one of our heat spells, our A/C went out at 5:30 p.m. I called a number of companies and none answered the phone after 5:00 p.m......until I found Around the Clock. Within an hour a half that evening an extremely talented repairman named OLEG was at my home. He showed me step by step what was broken and what it took to repair. A new capacitor was needed and he had one on the truck. All was fixed within 20 minutes at a very fair price. Not only will we use Around the Clock next time we need an A/C repair, we will insist that OLEG come out for the job. He is knowledgeable, polite, professional and neat. Thank you for a perfect repair job.

Very professional visit, still waiting for the estimate to be emailed to me.

ONLY one willing/able to show up on a Saturday and 1 days notice prompt- efficient- went very well EXCEPT cost $300 They said $185 for service call but that $185 to be applied to cost if service done. Then charged an additional $80 for part to be installed and then $35 to top off Freon. We felt $265 was very very high for capacitor (185+80)

Wonderful. They were thorough, competent, nice people who installed the unit on the roof. I've had no problems. Maintenance person comes each season to check on everything, clean what needs to be cleaned, etc. I'm delighted with them. (Yes, I've had other systems and other companies. grrr). So I know about comparisons. Around the Clock is trustworthy and competent. I'm delighted to review them and even more delighted to have them as part of my home support system. My house is warm when I need that. It's cool and comfortable when I need that.

It went well. But too much attention was paid to the cost.

Arthur G. was our repairman. Kind, knowledgeable and professional at all times. I got three quotes all about the same price, but I am glad I had these guys do it. Would definitely hire again.

WARNING! The people that work at this company are extremely rude. (1) the technician didn't want to crawl under the house to investigate the full extent of the problem...I still don't know if he fixed everything that needed to be fixed because he didn't look at all the equipment. (2) I was driving in an area that had no cell phone service for around 5 minutes and the lady that schedules the appointments berated me because she said she had to call me back 3 times...and if that happened to the technician he wouldn't come to the job. (3) they had to schedule a return appointment 2 days later because they didn't have enough coolant and right equipment in his pick up truck....most companies drive a big service van with all the stuff they need to perform the job. (4) the guy only took 45 minutes to complete the fix and they charged me $700.....I feel like I was totally overcharged by an abusive rude company. I would never higher them again....I am not sure how they have so many good reviews.