ADVANCED TECHNOLOGY AIR SYSTEM

Harrowing and dispiriting.

Around July 19, 2004, we had Advanced Technology Air Systems install a new combination A/C and heating unit in attic of our home as well as exterior condensor unit. Due to infrequent use of the unit, it took seveal years before we realized that the unit had not been installed negligently. The problem had to do with leveling the unit in such a way that would allow water that collected in the unit to escape properly through the appropriate drainage pipe, connected to the unit. We discovered this problem when the ceiling below where the unit has been installed began to billow and then leak. (Cue the handyman that now has to be hired to repair and paint the ceiling at a cost of $350.)

We called Richard and explained the situation. It took several days for him to get someone to come and inspect the situation. But once they did we were recommended to install a drainage pan underneath the entire unit so that any ill-flowing water would be caught in the pan. This worked for about three-to-four years (again with very infrequent use of the machine).

While running the A/C three weeks ago (as of the wriiting of this review), we returned home to find a large puddle on the floor. It did not take long to figure out that the ceiling was once again leaking but this time even worse than before. It is my reasonable and honest belief that the installation of the original drainage pan was also done negligently. Therefore, we once again called Richard. And again, it took several days to find our way on his calendar.

But when the tecnician arrived (three hours after the scheduled meeting time and without phoning first to say that he would be running late), the A/C was inspected and "a crack" was discovered in the pan. (Keep in mind the pan is made of a galvanized steel.) So it was recommended that we replace the drainage pan, which would mean making yet another appointment and waiting around for someone to show up.

The second pan was finally installed and it appears that Richard thought it a good idea to change the location of the drainage pipes on the A/C system as well (without first discussing all this with me). Finally, I took a look in the attic and realized that they had not cleaned up debris created from the work performed nor had they removed the old drainage pan from the attic. The old drainage pan I was told "would be difficult to get out." Really?

(Once again, cue the handyman who has been scheduled to repair and paint the ceiling for another $350.)

Even after several disappointing experiences with Advanced Technology Air Systems, I considered hiring them to install a sensor on the drainage pan that would send a signal to the A/C and automatically shut-it-off should any water get trapped in the drainage pan. I called Richard and we made an appointment for him to come out. But he never showed up or sent any communication. After about three days I called him to express how disappointed I was in his growing lack of professionalism over the course of 11 years that I have used the services of this company, costing over $7,000 (for a total of four projects in the same time period). And I am writing this review for any one out there who like myself considers their time valuable. This company should be avoided.