Chan Ho Plumbing, Heating, & Air-Conditioning
About us
Plumber, HVAC
Business highlights
Services we offer
Heating and Air Conditoning, Plumbing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
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7% |
I already had an adequate faucet and shutoff valve that could be used.
He didn't use either one because he wanted to use his, saying that they were better or industrial.
I didn't say I wanted to use better parts; I just wanted to use up the parts I had.
A. The faucet I left for him to use was better than the old drippy one, and
B. The shutoff valve I left for him to use was better than not having one (because it didn't have one before)
It was my decision to make, not his. By using the parts he had, he partially defeated the purpose of having him come over in the first place.
Additionally, he put an extender between the valve and faucet, saying that they were in the way of each other. However, they wouldn't be in the way of each other if the valve was on the side of the piping instead of the top. The extender brought the faucet too far out so that I had to make adjustment to accommodate a lattice screen set (in concrete) in front of the plumbing works.
I wasn't home to stop him.
That was several months ago, and I'm still bothered by it. I don't know what I'm going to do with the parts he didn't use, and I'm still not done adjusting my screen in front of the faucet that he extended out.
I expect him to follow instructions and not just do what he wants to do. He can make suggestions to resolve problems, but he should not make decisions that belong to the homeowner.
I called ANOTHER plumbing company that also specializes in water damage. They came, looked under house (and by looked I mean peeked their head into the crawlspace. They didn't go all the way under the house). The plumber shined a flashlight, took a photo of water dripping from pipes, came back out and told me that I need ALL NEW DRAIN PIPES. He said they were all bad. He quoted me at 3700.00 and then starting teeing up the possibility of needING to repair the water line that runs to the street. That'd be $$$$.
I told this guy I needed to discuss with me wife, he said, "that's okay, I'll wait." I said no I need time, I'll get back to you. I was almost bullied into it.
He left and I called CHAN HO PLUMBING. Chan has been to my place before and I think he's great. As mentioned, I had called the other company in case their was lots of water damage. It turns out there wasn't and I should've just called Chan to begin with.
Chan came and within 2 minutes suggested the problem might caused by the bathtub's overflow. He went under the house (all the way under, not just a head peek) and indeed diagnosed the bathtub's overflow to be the problem. It was no properly connected to the drain pipe and thus was trickling in the wall.
Chan said 200.00. He poured water down the overflow and it visibly leaked under the house. He replaced the bathtub overflow and the leaking stopped. Job done! Mission accomplished.
Then I opened the door for what shady plumbers would salivate for -- I said, "I think my drain pipes under the house may be bad too?" Chan said, no they are fine. In fact, he crawled back under the house (all the way under, not just sticking his head through) came back out and confirmed that the drain pipes were all fine and the leak had stopped.
He saved me thousands. He's my first and only call from now on.
He was courteous, friendly, respectful and professional and treated me like a neighbor. He consulted me on the best way to configure the plumbing, which I appreciate as a weekend warrior. Even though I know I could have done this project myself, he saved me a couple trips to the hardware store and hours of labor and aggravation, I'm sure. It took him about 1 1/2 hours to complete. That's what I like -- prompt arrival, personality with no attitude, professional work, and rapid, tidy completion of the work at a reasonable price.
Even though his assistant seemed to be doing most of the actual labor, they worked as a team and were an efficient pair. I cannot vouch for him on large scale projects, since this was a small project, but I was very pleased to have met him and worked with him. I will call him for future services, if need be.
Licensing
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