Chan Ho Plumbing, Heating, & Air-Conditioning

I had purchased a toilet and made an appointment initially to have it installed on May 31st.  Last minute he cancelled due to a plumbing emergency.  It was rescheduled for today June 9th.  After calling to confirm I again was told he had to cancel due to a plumbing emergency and wanted to reschedule for Friday.  He apologized and stated that he does take emergency calls.  He had no regard for our appointment times.. No customer service here.

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I already had an adequate faucet and shutoff valve that could be used.

He didn't use either one because he wanted to use his, saying that they were better or industrial.

I didn't say I wanted to use better parts; I just wanted to use up the parts I had.

A. The faucet I left for him to use was better than the old drippy one, and

B. The shutoff valve I left for him to use was better than not having one (because it didn't have one before)

It was my decision to make, not his. By using the parts he had, he partially defeated the purpose of having him come over in the first place.

Additionally, he put an extender between the valve and faucet, saying that they were in the way of each other. However, they wouldn't be in the way of each other if the valve was on the side of the piping instead of the top. The extender brought the faucet too far out so that I had to make adjustment to accommodate a lattice screen set (in concrete) in front of the plumbing works.

I wasn't home to stop him.

That was several months ago, and I'm still bothered by it. I don't know what I'm going to do with the parts he didn't use, and I'm still not done adjusting my screen in front of the faucet that he extended out.

I expect him to follow instructions and not just do what he wants to do. He can make suggestions to resolve problems, but he should not make decisions that belong to the homeowner.

I just love him. I tell him something not okay, and he has me take a picture and text it to him. He's very efficient. Like, I had a drip in my bathtub and he told me to take a picture of the fixtures, because he wanted to know the brand name, so he could get a washer for it, before he came out. It's so high tech. We're texting, and he's going to get the parts before he comes. It's very nice. His prices are real reasonable. Every time I call a plumber from a big chain, it came out to a thousand dollars, by the time they left. I will definitely be using him in the future.

Called him to fix my shower. He said for me to take picture and text him picture and details. Took picture and texted him details. He never got back to me. I don't like having my time wasted.

I really like him. I text him and I say my tub is dripping and it won't shut off, and he told me to take a picture of it. I took a picture of it and he decided the fixture was Price Pfister so he didn't have to come look at it. He got the part before he got to the house. He's really efficient. I love him! He's really reasonable. Every time I was calling a plumber before it was $1,000. He really got it going and he knows what he is doing.

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In my bathroom water was coming out from the bottom of the wall. It was completely saturated. I thought a pipe had burst within the wall and feared the worst.
I called ANOTHER plumbing company that also specializes in water damage. They came, looked under house (and by looked I mean peeked their head into the crawlspace. They didn't go all the way under the house). The plumber shined a flashlight, took a photo of water dripping from pipes, came back out and told me that I need ALL NEW DRAIN PIPES. He said they were all bad. He quoted me at 3700.00 and then starting teeing up the possibility of needING to repair the water line that runs to the street. That'd be $$$$.
I told this guy I needed to discuss with me wife, he said, "that's okay, I'll wait." I said no I need time, I'll get back to you. I was almost bullied into it.
He left and I called CHAN HO PLUMBING. Chan has been to my place before and I think he's great. As mentioned, I had called the other company in case their was lots of water damage. It turns out there wasn't and I should've just called Chan to begin with.
Chan came and within 2 minutes suggested the problem might caused by the bathtub's overflow. He went under the house (all the way under, not just a head peek) and indeed diagnosed the bathtub's overflow to be the problem. It was no properly connected to the drain pipe and thus was trickling in the wall.
Chan said 200.00. He poured water down the overflow and it visibly leaked under the house. He replaced the bathtub overflow and the leaking stopped. Job done! Mission accomplished.
Then I opened the door for what shady plumbers would salivate for -- I said, "I think my drain pipes under the house may be bad too?" Chan said, no they are fine. In fact, he crawled back under the house (all the way under, not just sticking his head through) came back out and confirmed that the drain pipes were all fine and the leak had stopped.
He saved me thousands. He's my first and only call from now on.

Chan and his assistant did a great job switching out my old, busted water heater with a nice, new one, and sealed three toilets. His prices were very reasonable and I'm very happy with the work they performed. I'm glad to have found a reliable and affordable plumber, he will be my go-to guy from now on.

This was not an emergency; we have a second bathroom. We have used Mr. Chan Ho before and was willing to wait for him to come the next day. Sometimes people don't like to come out for small jobs, but as Mr. Ho said, sometimes a small job leads to a big job. We very much want to be a continued customer as Mr. Ho also works on air conditioning.

Chan Ho was punctual and extremely professional. He arrived on time and was able to complete the repairs immediately. He was efficient and very clean. He explained everything he did.

After reading the Angieslist reviews, I called a couple of plumbers, plus an acquaintance who had done a lot of work for me in the past. Chan Ho's estimate came in slightly lower and he showed some willingness to be flexible with his price without any hardnosed negotiation, so I was able to keep some money in my pocket.

He was courteous, friendly, respectful and professional and treated me like a neighbor. He consulted me on the best way to configure the plumbing, which I appreciate as a weekend warrior. Even though I know I could have done this project myself, he saved me a couple trips to the hardware store and hours of labor and aggravation, I'm sure. It took him about 1 1/2 hours to complete. That's what I like -- prompt arrival, personality with no attitude, professional work, and rapid, tidy completion of the work at a reasonable price.

Even though his assistant seemed to be doing most of the actual labor, they worked as a team and were an efficient pair. I cannot vouch for him on large scale projects, since this was a small project, but I was very pleased to have met him and worked with him. I will call him for future services, if need be.

We are very pleased with Mr. Chan Ho's professionalism. He explains things as they go along. He listens and explains why we had the problems, what was fixed, what in the future we may need to do. We were very pleased to find a reliable plumber and extremely pleased to find one who can also handle our air conditioning issues.

We were extremely pleased with Mr. Chan Ho's professionalism, and we will use him when we replace the last part of the sewer line.