E AND J SHUTTERS & BLINDS

Wish I could give zero stars. Do not use this company. After over two years (and being charged in full) they still have not completed the work I hired them to do. In addition, they damaged my walls and even a door, and have not responded to me in months despite numerous messages. Their representatives came to my house over ten times and often left because they did not have the right materials or equipment, or worse, installed the wrong blind. The blinds they did install have holes and creases in them (such as the below). I literally am going to have to go to court to get my money back. DO NOT USE THIS COMPANY. If you also had a similar negative experience please leave a comment or message me.

Overall the experience was very good. The all wood shutters are manufactured locally and look great. Mario the sales person was very good, no pressure selling or anything. There were some shutters that were not measured correctly were manufactured to that song size. These the company remade to correct size and sent back within a week. And the pricing is excellent. Most companies like Norman offer composite shutters for much higher price in my case almost $1000 more than E&Js price. And I can't even imagine how long it would have taken to correct the shutters if they were sized wrong for whatever reason. Having local manufacturer helps a lot. Also the shutters come with life time warranty. So far so good. I would definitely recommend them to anyone especially here in Southern California region.

The product is great, they came on time and did a clean job, However, after a few weeks when the louvres on one of the door shutters came off, we had to repeatedly call them for service. They haven't turned up yet to glue them back, although they claim life long service & warranty! That is why i had to give a "C" for responsiveness and punctuality!

Very bad

It's hard to know where to start. Let me just go by chronological order.
It started fine with the salesperson Omar (brother in law of the owner). He seemed to know what he was doing, a salesman. Don't be fooled by Omar, that's where it ends with him. The only time he called my wife on his own after the contract was singed was to tell us the large panel shades can't be done due to the large size of our folding door in the living room leading to the backyard. The ONLY time he ever called me was 3 days after we signed the contract to ask if I sent in the deposit check. That's it. NEVER called or responded to my calls or texts and did not even have the courtesy to call when he missed an appointment to show us what else we can do instead of the panel shade. For three hours we waited. Essentially once he gets a contract signed, he does not care what happened afterward.
Then came the day of installation. The installers were nice. I have to say the different crews that came were all professional and nice. They were behind schedule but very courteous. However, all the blinds were made wrong. We asked for clearview but all the shutters came with bar in the middle. This was the error made by factory. Also the frame was only 3 way leaving the bottom part open. This was the error made the the salesman Omar. Fine, human make mistakes. The installers were apologetic and both we and the installers tried to call Omar, no answer. We were promised temporary blinds but we chose to move in the day after the shutter installation. Now the shutters couldn't be installed, we need the temporary paper blinds. Texted and called Omar to get them and of course no response. I don't care if mistakes are made but a simple phone call to apologize and bring in the temporary blinds would get him the stars and the future referrals. Nothing. I had to spend hours taking the moving boxes and cut them out and tape them to the windows for some privacy.
The did return in less than 2 weeks to install the shutters which I was happy about. A few of the pieces were defective though.
1. One piece has a warped frame so won't stay on the window well and pops open on its own.
2. The frame of the right 1/2 of a double window in the downstair master was a mis-match. making the blades of the blinds open at different height.
3. 2 blades of the blind on another window has rounded corners instead of the straight sharp edges like the rest.
4. Another one has one blade that sticks out too long and making it hard to open the blades on the shutter.
The installers just came and unfortunately they were not told the details that were sent to the office and after waiting 3 hours, they took away the defected shutters and now we're out of shutters in 2 bedrooms again. They did not have the replacement shutters to replace the defective ones.
However, when I called, Cynthia from the office and the owner Allen (or Allan) were nice and they were willing to get the problem fixed. As mentioned, the installers were all nice, that's why overall experience rating was C instead of F.

on 9/29, after they removed the defective shutters, I was told by Cynthia that they already told Omar to bring in temporary blinds as the downstair master which we use as guest room was going to be occupied 2 days later. Allan tried to get the shutters out in 2 days but called me the next day that he can't get the shutter replaced that quick. No problem, but I need window covering for my guest. Guess what? I was home the entire afternoon of 9/30, Omar never showed up with the temporary blinds AGAIN. I was not surprised but that just shows the lack of professionalism on Omar's part. Therefore I'm downgrading the company from C to D.

on 10/10, the nice installer came back. This time it's the original installer that came in the first time but not the same one who came to inspect and remove the defective shutters. He installed the three replacement shutters but did not know anything about the louvers that needs to be replaced.

We finally got the louvers changed and I'm still waiting for the $49 refund that they overcharged my wife...The secretary asked me to call the sales Omar even after I told her to get the owner Allen to take care of this problem. I don't think I'll call Omar since he doesn't care about the customers once he got you signed the contract.

Oh, I kept forgetting. They SORT of take credit cards. They will charge you 3% extra for using credit cards, which is also misleading.

Everyone was very professional and courteous. We only wanted shutters but they also threw in some blinds for free for our smaller windows in the bathroom. I tried to help move furniture around to make space for the installers but being seven months pregnant, they made sure I didn't lift anything at all. I would have preferred that they cleaned up the shavings afterwards but it was not a big deal. Great service overall.