Compare Carpets & Hardfloors Inc
About us
Residential and commercial flooring sales/installation experts, custom granite & quartz counters, custom showers, complete bathroom renovations. Family owned & operated since 1984. From 1 room of Carpet, to a 200 unit apartment building, we can cover it. Our installers are licensed professionals, not subs we find on craigs-list. Our sales staff are family members with YOUR best interest in mind. We will ask questions about your family, pets, amount of foot traffic, and the amount of entertaining you do, in order to match your family with the perfect floor. Our mission is to provide you with the pros/cons of each material in order to make an informed choice. Over 500 sku's in water-proof SPC flooring. We have the latest in water-proof & Pet-accident proof carpet. We have over 200 plank or "wood look " tiles in the showroom, more than any other store in So Cal. We offer hundreds of choices in water-proof LVP ( luxury vinyl plank ) from 5 manufactures. Stop by the showroom or we can bring samples to you.
Business highlights
Services we offer
Residential and commercial flooring installation, and onyx. New Products --COREtec plus ( water/pet proof laminate ) Pet Protect carpet by Tufftex Life Happens Carpet by Shaw. Pet Protect Carpet by Phenix. Over 200 plank Tile "wood-look" options. Over 500 sku's in water-proof SPC., custom counters, engineered hardwood, granite, laminate, marble, showers & complete bathroom renovation. 1 stop shop for sales and installation of carpet, tile, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 0% | ||
| 3% | ||
| 0% |
"Thank You for taking the time to give Compare a review. We appreciate it very much and look forward to working any future Flooring, Custom Counters & Backsplash, or Shower projects with you."
"Thank You for taking the time to review Compare. We appreciate your business."
Email correspondence... Ehh... The email correspondence with the official estimate went great. However, setting up the appointment to get it done didn't go as well. He offered me a date and time and when I responded that I would like to take it I never got a confirmation email, despite my sending 3 emails to confirm. This turned out to be a problem since the day and date didn't match. He said Monday the 24th. Well Monday was the 23rd. So on Monday after waiting for around 1.5 hours I called again (I had called at 8:45am but they were not open yet) and discovered I wasn't on the calendar until Tuesday. -_-
On Tuesday Jimmy showed up and he was FABULOUS! He ripped out my old carpet and installed my new quickly (and it looks beautiful). He showed up on time and was very professional. He even answered all the questions I threw at him, really he was just wonderful!!!
All in all, despite the scheduling problem, I would definitely use them again (especially if I was lucky enough to get Jimmy).
"Thank You for taking the time to review Compare. We apologize for the mix up. As hard as we try to be perfect, we aren't. We make mistakes on occasion and are the first to own up to them. Jimmy will be pleased to read your review. Thank you for the kind words, he is awesome."
"Thank You for taking the time to review us . We appreciate your business very much. It's our pleasure to serve your flooring needs."
"Mr [Member name], please accept our apology for not returning your call. I would like more information if possible. We value your feedback and would like to know if you spoke with someone at Compare or left a voice mail during closed hours ? We hope to get the opportunity to work with you in the future. We do our best to return every voice mail inquire. Thank you for your feedback."
bathrooms have needed work for years, but I put off getting estimates because I
was afraid of what it would cost. Due to a leak in my downstairs bathroom, I
couldn't put that one off.
I called Compare Carpets and Hardfloors for an estimate for vinyl in the
one bathroom. I told them what I was looking for and Jay arrived at my house
armed with samples of exactly what I wanted. I found a vinyl that I loved. Even
though I wasn't ready to do the other work, I asked if I could get an estimate
for a sub floor in one bathroom and vinyl floors in all three. It was way below
what I was expecting. I asked what tile would cost. It depended on what tile I
chose, but Jay gave me an approximate price.
I mentioned that later I wanted to replace toilets, vanities, light fixtures
and shower doors. Jay recommended a contractor his company frequently works
with and suggested I call him for an estimate. Instead of pushing for a sale of
tile, which would make his company more money, Jay suggested it would be better
for me to go with the vinyl and get the other stuff done, rather than getting
tile and waiting on the rest.
I called the contractor. It turned out I was able to do everything, including
tile. Jay invited me to the showroom, where I selected a gray tile. A few days
later, I changed my mind and asked if I could come back and look at the browns.
I was torn, because I really loved the pattern on the vinyl, but wanted
the quality of tile. The vinyl had both gray and brown.
Due to my work schedule, I needed to come on a Saturday. Jay wouldn't be
there, but he assured me whoever was there could help me. A guy named Mike
was there and was very helpful. I picked out a brown tile.
Jay ordered the tile and coordinated schedules with the contractor. The plan
was that the contractor would do all the other work, then Compare would lay the
tile. I threw a wrench into that plan by choosing vanities with legs for all
three bathrooms. Now the contractor would tear out the old vanities, Compare
would come in and lay the floors and the contractor would come back and install
the new vanities. They never made me feel like this was a problem.
The installers were pleasant and hard working. The day they installed the
upstairs bathroom tile, I noticed when I came home from work that a piece of
tile was loose. I mentioned it to the contractor when he arrived the next
morning. I thought I would have to call Compare, but he said he would let them
know. By the time I got home, the installers had already been there and fixed
it.
This company was a pleasure to deal with. Jay looked at my needs and
instead of hard selling his company's more expensive product, he looked to help
me get the most for my money. He even gave me tips for painting. It turned out
that I was able to do it all, including the tile, so it was a win for everyone
involved.
Now I have three beautiful bathrooms. Well...almost. I still have to
paint.
Jay handled all the coordinating with the other contractor. The plan was that the contractor would install everything and Compare would then come out to do the floors. I threw a wrench into that plan by choosing vanities with legs for all three bathrooms. Now, the contractor would rip out the old vanities, Compare would install the floors and the contractor would install the new vanities.
They never made me feel like that was a problem. Jay and the contractor worked the schedule out together. I really appreciated that I didn't have to keep calling back and forth between them.
The installers were pleasant and hard working. I noticed one tile was loose in the area where the sub floor had been replaced. I mentioned it to the contractor the next morning when he arrived. I thought I would have to call Compare, but he said he would let then know. By the time I came home from work that day, the installers had already been out and it was fixed.
"Thank you for taking a moment to leave a very detailed review. We pride ourselves on honesty, integrity, and craftsmanship. We also enjoy helping people get through a challenging task of Renovating, Our mission is provide the pros/cons of material choices and options in a manner that allows a client to make an informed choice with ZERO pressure. The smile on a customers face, a thank you card, wanting to buy our installers lunch, and reviews like this, keep us going here at Compare. We're proud to announce that we will be donating the material and labor to a US Vet and his family in La Verne, Ca. The home is currently at the La Fair in Pomona at Habitat for Humanity Pomona Valley's booth. You can follow the progress on our Facebook page Compare Carpets and Hard floors."
This was a four day job, and on the last day of the installation (July 3rd), I had to ask Augustine (head carpet installer) twice if Mark was going to stop by to look at the job, and pick up a check. Augustine called the office twice, then had me speak to an office lady. I inquired about payment, and asked if Mark was going to stop by. She said Mark wouldn't be, and that I could send the check in the mail, drop it off at their office, or give it to Augustine. I told this lady I wasn't comfortable sending a check for 10k in the mail, and decided to give it to Augustine.
On July 07th. I received an e-mail from the company informing me I had a balance of $1180.00 I replied that I sent a 10% deposit check on June 09th., and inquired about the 5% Angie's List discount. I was told they never received the check, and that the Angie's List discount has to be brought up during initial pricing, which is not mentioned on the company's Angie's List service provider page. Furthermore, Mark didn't recall us being Angie's List members. We had a couple of detailed discussions with Mark about Angie's List, our recent use of contractors from Angie's List, and telling Mark we were referred to their company by our painting contractor, another Angie's List provider.
We never received any correspondence, updating our invoice indicating that we made payments to this company and that our bill was paid in full. The only evidence is our cancelled checks. Additionally, we had to initiate a stop payment through our bank on the initial check that Compare Carpets never received. Mark never stopped by the job site to inspect the work his employees did, nor did he ever communicate with us about any issues we might have about the job, or the Angie's list discount .
Since the initial check was lost in the mail, I sent the company an e-mail to set up a date and time that someone from Compare Carpets could stop by my house to receive final payment. They refused to set up a date and asked me to send it in the mail, which I did.
I've hired a number of licensed contractors throughout the years. This is the first experience I've had with a contractor not inspecting the completed work of his employees, and not having a clear and updated payment policy.
"Thank you for calling attention to some issues that we are looking into improving. I apologize for the mix up from the postal service. Our current policy is not to send follow-up emails after we've sent an estimate, we've heard from customers they don't like multiple emails or estimates that are too descriptive or confusing. We most likely could have caught this and are looking into a policy change. Thank you for calling to my attention that our Angie's discount did not say " must mention during estimate" we've since changed that. As per my Email, the Angie's discount was $485 but the discount [Member Name Removed]got from Tufftex was $1270, much higher. Again, to keep estimates as clear and easy to understand, we didn't line item that but we've since changed policy to show which discount is larger. With Mail tampering and theft, we recommend swiping a credit card here at our store to be the safest method of payment. We are looking into a system for our installers to be able to swipe cards on-site. Our business has expanded to serving an area about a 30 mile radius from Norco. We take samples, measure, and write estimates in many cities surrounding Norco/Corona, sometimes 8 per day. We'd like to check on projects but simply don't have time. Our teams of Carpet, Wood, Tile, and Stone installers have been with the company for years, some over 20. They are some of the best in So Cal and we trust them 100% to do a perfect job. Again, thank you for your feedback to help us exceed future customer expectations."
different price points. He was very understanding when I had to reschedule due to our house closing later than expected. It was no problem for him to fit me in a week later. Jay and Jeffery arrived on time and ready to work. They demoed and installed beautiful 20x20 ceramic tile. They protected our cabinets (as best as they could) to reduce the amount of dust and dirt. Yes, I would use them again and wouldn't hesitate to recommend them to a friend.
"Thank you Mrs [member name removed] for your review. Our rep for Dal tile, Sky Eacrett, deserves the credit for giving Compare an incredible price on 20 x 20 porcelain tile. Cheers also to Jeff, Johnny, and MJ for a speedy 500 sf of demo. Then Jeff/Johnny spread 1000 sf of fracture guard because of the new slab, and installed a 1000 sf in 3 days. We also utilized 'face--time' to get another expert opinion concerning the radius of where tile and carpet meet. It was our pleasure working with you Mr and Mrs [member name removed]."
"Thank you for your review.. This project was unique in that the home has a very long hallway from living room to the bedrooms and the customers wanted to deaden the sound. So we opted for hard floors in the bedrooms and carpet down the hall. I hope that helped out. Thank you again for choosing Compare."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
2075 Tandem Way, Norco, CA 92860
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