SIGNATURE PATIOS

Very bad. From day 1.  The story is a long one, but the synopsis is:

Contractor failed to obtain required city permits and the job was shut down day 1.
I lived with a backyard of mud from about 9/15 - 11/15, while the contractor obtained the needed permits. Hold ups included delays due to a patio cover plan that needed to be resubmitted after waiting 4 weeks for review/approval because one of the posts obstructed my outswing patio door. The contractor called this a "homeowner change", although plans were never provided for review before they were submitted to the city for permit approval.
Eventually a patio cover plan was approved, but I didn't get to review it first either. Again, I don't like the placement of the post.
My experience with this couple is that they were disorganized, do not know how to plan, and are unprofessional, just to name a few things. Numerous weeks of not hearing status, several instances of failing to do the promised tasks to move the project forward. One day, even a "forgot to go to the city" excuse which was not appreciated among so many delays. Several discussions about change requests that never were produced by Signature Patios, but they insist I approved "verbally".   Communication was very frustrating, instructions were not followed leading to removing or throwing away items that should not have been.
When I removed them from the site and cancelled the contract after numerous mistakes, miscommunications, and downright frustrations is when it got really ugly. I had estimated they completed less than 25% of the work (being generous) and since I had already paid them 31% of the contract price, I would lose about $3K on this project gone awry. I was pretty shocked when I received a final bill for an additional $3,900, representing about 49% of the total contract price.  After I sent cancelled checks to them showing I had pad $1,300 more than they record of, they reduced the amount, but the charges are still 42% of total contract price with less than 25% completion. She sent me emails demanding the money stating she needed to pay her workers, but what did she do with the money I already paid her that should have covered the demo cost and more?
The weirdest thing is that you cannot logically reason with this couple. I have tried to explain to them the math of work completion % and dollars earned, to no avail.
It looks like we are headed to court. I have to say I look forward to an objective 3rd party. I should have searched yelp first, there is a bad review of them in 2012 that I missed that indicated some of these same issues.

The entire experience was extremely satisfying. Brad's crew arrived on time each day and cleaned up after themselves at the end of the day. Their product was completed exactly as promised and looks sensational. Brad was a pleasure to work with and answered all questions accurately and frankly. And the fact that he has a winning personality made him very easy to deal with. I will unhesitatingly recommend Signature Patios to any friends or acquaintances that are interested in installing a patio cover or replacing an existing one.

Went pretty good. Very nice people to work with, but not so good on calling when they said they would. One time showed up without calling at all and my son let them in to do work when I was waiting for a call to talk to them before they came back.