Fletcher Jones Motorcars logo

Fletcher Jones Motorcars

Auto Service, Auto Sales, Car Washes,

About us

Established in 1946 Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation's #1 Mercedes-Benz Center, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offering unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WIFI as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. * Number One Claim based on MBUSA New and Pre-Owned Sales Results 12/31/13.

Business highlights

79 years of experience

Services we offer

Auto sales, auto repair, parts, carwash, rent & body work.

Amenities

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.822 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
9%
3
0%
2
5%
1
0%

Filter reviews by service

Showing 1-22 of 22 reviews
Deborah S.
Aug 2017
5.0
Auto Service
Yes, I recommend this pro
.

Linda A.
Mar 2017
5.0
Auto Service
Yes, I recommend this pro
unknown

Linda A.
Mar 2017
5.0
Auto Sales
Yes, I recommend this pro
I've developed a relationship with their leasing person so he seems very good to work with. It just takes time and maybe he can't help it but it turns into a good part of the day to go and do that. 


Nancy S.
Jan 2017
5.0
Auto Service
Yes, I recommend this pro
They are beyond fantastic.  They take very, very good care of me and my vehicles. They always have excellent communication and really are tuned in to talking and working with all types of people.  Their main goal is to take good care of our vehicles.

Nancy S.
Jan 2017
5.0
Auto Sales
Yes, I recommend this pro
It was wonderful. My husband came over from England and had a terrible time getting credit at simple retailer outlets but not at Fletcher.  They treated him wonderfully and let him purchase a vehicle.

Vance C.
Jan 2017
5.0
Auto Service
Yes, I recommend this pro
I would use them in the future.

Vance C.
Jan 2017
5.0
Auto Service
Yes, I recommend this pro
.

Malay N.
Dec 2016
5.0
Auto Service
Yes, I recommend this pro
$19,000
It was done perfectly. It took two weeks to repair. My experience with them is very good. I am very happy with them.

Dale M.
Apr 2016
5.0
Auto Sales
Yes, I recommend this pro
unknown

Robert D.
Jan 2016
2.0
Auto Sales
unknown

CLIFFORD H.
Nov 2015
5.0
Auto Sales
Yes, I recommend this pro
unknown

Donna M.
Aug 2015
5.0
Auto Service
Yes, I recommend this pro
.

Ann J.
Oct 2014
5.0
Auto Painting
Yes, I recommend this pro
$1,500
It was excellent. They were very professional and worked with me well.

Cierena C.
Jun 2014
5.0
Auto Service, Auto Sales + 3 more
Yes, I recommend this pro
$300

My visit to Fletcher Jones Motorcars definitely was positive and definitely "far exceeded all of my expectations!" I was given a loner that was clean and fun to drive so my car wasn't missed so much during it's brief stay. There was a special part that needed to be ordered which added a couple of days to my wait time but I'm not complaining because my car was as good as new...just without the new car smell. I love the atmosphere there too. There's a lot of hustle and bustle going on that is so energetic that it rubs off on you. I highly recommend taking your Mercedes to Fletcher Jones Motorcars for any and all your service needs.



Jean S.
May 2014
5.0
Auto Service
Yes, I recommend this pro
We have been very pleased with the service.

Anna Y.
Apr 2014
5.0
Auto Sales
Yes, I recommend this pro
I have found the service to be extremely customer oriented, no matter the situation. I appreciate their Service Manager and Technician assistance, especially considering the age and cosmetic condition of my vehicle. I have a 1989 mercedes, sorely in need of paint restoration. They have provided estimates willingly and courteously a second and third time, regardless of the fact the work may have been done elsewhere. These people are unique in their courtesy and professionalism.

ASEET P.
Sep 2013
5.0
Auto Service, Auto Sales + 6 more
Yes, I recommend this pro
$175
excellent as always - rick mcclennan is an excellent rep there!

David R.
Apr 2012
4.0
Auto Sales
Yes, I recommend this pro
$38,000
They are pretty good. Their service department is excellent they really take care of the vehicles. They will go to them again.

David W.
Jan 2012
5.0
Auto Sales
Yes, I recommend this pro
$63,000
They were extremely professional and very easy to deal with. I would go back in a heartbeat. I would go back to them. It is a highly professional organization that operates on a volume basis that I personally would go back and do business with again.

MARY M.
Nov 2011
1.0
Auto Sales
The sales staff was not reliable at all. We visited them several items and never got a call back.

Linda T.
Oct 2010
5.0
Auto Service
Yes, I recommend this pro
We've been satisfied with the lease, service people and advisors. They are really friendly and give you personalized service.
Response from Fletcher Jones Motorcars
"Dear Member, Thank you for the kind comments, we definitely appreciate it! Please let us know if we can ever assist you further. Have a great day!"

DALE D.
Dec 2009
5.0
Auto Service, Auto Sales
Yes, I recommend this pro
My experience Fletcher Jones has been excellent.

MARLENE I.
Sep 2005
4.0
Auto Service
Yes, I recommend this pro
$65,000
I HAVE FOUND FLETCHER JONES TO BE READY TO HELP YOU WHEN YOU WALK through THE DOOR AND THEY COMES FORWARD IMMEDIATELY. THEIR STAFF IS ALWAYS VERY FRIENDLY AND PLEASANT. THEY GO OUT OF THEIR WAY TO MAKE SURE YOUR EXPERIENCE WITH THEM IS A PLEASANT ONE.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Fletcher Jones Motorcars is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 9:00 PM Tuesday: 7:00 AM - 9:00 PM Wednesday: 7:00 AM - 9:00 PM Thursday: 7:00 AM - 9:00 PM Friday: 7:00 AM - 9:00 PM Saturday: 8:00 AM - 8:00 PM Sunday: 10:00 AM - 8:00 PM

Fletcher Jones Motorcars accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Fletcher Jones Motorcars does not offer free project estimates.

No, Fletcher Jones Motorcars does not offer eco-friendly accreditations.

No, Fletcher Jones Motorcars does not offer a senior discount.

No, Fletcher Jones Motorcars does not offer emergency services.

Yes, Fletcher Jones Motorcars offers warranties.

Fletcher Jones Motorcars offers the following services: Auto sales, auto repair, parts, carwash, rent & body work.