Triple S Plumbing

I wish I could rate zero but that is not an option. I was assigned Triple S Plumbing from my home warranty company and they replaced my water heater. I know the insurance companies do not pay contractors that much so the only way they can make money is by selling you things or telling you there is a required update to make compliant. I was charged $100 for a $25 drain pan and there was nothing wrong with the one I had that did drain to the outside. They also charged me $100 for a T & P valve that I confirmed with Fergusons where the tank was purchased in INCLUDED with the price of the water heater. There was also a charge for removal that the tech slipped by saying is paid for by the insurance company and he took it off. But the biggest one is I was charged for a permit that was required and have email confirmation from one of the Ventura County Building Inspectors that one was not pulled. So not only do they charge you for things you don't need but fraudulently break the law by charging me for a permit that was not pulled. This company is definitely not honest for follow the guidelines set by the county and state and basically breaking the law! I would not use them at any cost!

This company is undependable, non-responsive, and they are dishonest in their dealings. My home warranty company dispatched them to us in Nov. 2016, for a kitchen faucet leak - but they never contacted us to come diagnose the issue. So, we contacted them and set up an appointment - but they were a no-show. We complained to the home warranty company, and they finally came, mid-December - but then failed to file the paperwork with the diagnosis; and were non-responsive. During this time, we started growing black mold. Our home warranty company made contact with them in February 2017, but they still did not contact us. In March 2017, I spoke with my home warranty company again - they contacted Triple S, and told me to call them to set the appointment. When I contacted Triple S, 3 minutes later, Kyle stated the the work order was completed and closed. They tried to cover their behinds, and screwed with the wrong people. I haven't had a functioning kitchen sink for over 4 months and mold developed as a result. When asked for their Federal ID, Kyle refused to provide it. I will be reporting them to the Better Business Bureau.

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unknown

Triple S Plumbing are really good. They have come to my house a dozen times and are great with showers and toilets. His responsiveness is outstanding. Everything about them is an A otherwise, I wouldn't recommend them.

Triple S Plumbing came through our home warranty company.They didn't know about tankless water heaters. The guy told me it couldn't be made to work. He told me to take it out and put a traditional one in instead. He didn't know what he was talking about and said it was put in wrong when it wasn't. We have now been without hot water for 2 weeks. They have been coming out for the last few weeks.