Aladdin Air Conditioning & Heating Inc

They were efficient, knowledgeable and reasonably priced.

Alladin totally hung us out to dry. I called in the morning and was told they had someone available and would be calling me "shortly." We wasted hours waiting for them. It's been 3 days now and still no one has called.

Aladdin provides great service but their pricing is a such a ripoff that I can't recommend them. They charged $307 less a $20 Angie's list coupon to replace an ultramet capacitator and service my HVAC. The average cost for the part is $35 on the internet, so the labor was $252 for 30 - 40 min. Hello! The technician, who was very nice, had a price sheet, offering various price levels if you also pay for their maintenance program. So Aladdin tried to sell their maintenance program for $165 in order to drop the capacitator replacement cost to $245. If I had purchased it, I would have paid $410. Um, this was obviously not a good deal. They are just too overpriced. Keep looking. UPDATE: It was originally a 1 because I was overcharged for service. The service manager called me an hour later to address my concerns about being overcharged. Really appreciate the effort made as not many companies do this. We agreed on a fair price. That's excellent service in my book. I was never going to call them again for service, but the followup call made a huge difference and I will remain a customer.

It went good, there was a lot of claims from this storm so the turn around was better than expected!

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I liked them a lot. They were great. They are a good company. I don't have anything to cross-reference the price. The work quality was very good. Any time you have to talk to the office more than once, people that know what they're doing is what sways me. People that actually know what they're doing and what they're talking about. Also, they made it right. It was just the little tiniest two drips that came from the attic, and it wasn't a fight with them. They took care of it right away. They didn't try to play games. The guy was very good. He was very conscientious. Poor guy was working in the heat, and he remained having a lovely attitude. He was a nice man. I will use him in my rental.

The crew was punctual, and mindful of our home. They explained everything as the proceeded & cleaned up afterward

The units are working good. There are no problems.

They come twice a year for maintenance.

George was great! This company has all the space age electronics you need to get the job done RIGHT! I had another company come over prior to George and they told me I had a leak in the freon system and to fix it would cost $7100.00 unbelievable! George tested the system and said all was fine, the house was simply too hot to cool down in a timely fashion because I had left the air off while away for several days! I am so grateful to Aladdin for telling the TRUTH! Now it's off to Yelp to burn the other company! Thanks Angie's List too!

I have an AC with them and they have these big fat filters and they come twice a year and change those and service it. I pay a yearly fee. Their the only ones that can change these filters, their not your basic skinny filters. They were expensive. In the future I will do more looking before I leap to get the better deal. I want quotes from other people.

My first experience with them was good and they fixed the issue. But they sold me their service contract, which I bought to bring down the price of the original service. They came out twice to perform service checks and the last time they were out the service attendant forgot to reconnect my air conditioner. It was boiling in my house but after servcie hours and when I called I got an answering service. I left a message saying it was urgent but no one called back. I called again and again got the answering service. This time I threatened to write a bad review on Angie's List, Yelp and anywhere esle I could think of (I was angry and very hot as it was now 90 degrees in my house). This time the manager called back right away and they sent someone out to plug my air conditioner back in. I know my air conditioner is old so I asked that they send someone to give me a quote on a new system. The guy came out, checked everything and said he would send a quote. I still have not received the quote and we are going on 3 weeks now, but I do still get calls asking if I want to renew my service agreement. Guess what the answer is.

We pay approx $250 annual maintenance fee. This covers twice yearly visits, some preventative maintenance, and discounts on other services. We have used them for 6 - 8 years because of their quality of work. They are professional and neat. They're prompt and polite. In our experience, they have been honest with us as well. They are a little on the pricey side but they are worth it.

They were very professional. They were careful about the property during installation. They presented options and we wanted a good one. Again, they tend to be on the pricey side but their quality of work and their equipment is excellent. Their people are always and couldn't be more professional.

Service technician was very thorough and pointed out a couple problems with condenser and suggested solutions for improvement in operation and efficiency.

Technician diagnosed problem. I chose to replace part myself. Response was within a few hours of placing call.

Technician came and did the A/C tune-up. Overall well done. Thankful that I could get cheaper rate thru Angie's List.

It went very well, I was very satisfied. Very professional, they explain everything carefully so they know what they're doing. I would recommend them!

They were totally professional and the scheduling was amazing. There were a number of different people working on their specific areas of expertise as well as the project lead and others who were there from start to finish. Wonderful job. Our neighbor had a heater installed at the same time which was more expensive, but the city inspector failed a part of the installation which required the company to come back and fix it. Needless to say we are very happy to recommend Aladdin to our friends.

Luis was great. Professional and helpful. Would absolutely use them again!

Fantastic. They are a great company; did the work on time as promised and at a very reasonable cost.

Technician was prompt and knowledgable. He explained the measurements he took and made a couple of small recommendations. I will probably sign up for an annual service with them as a result of this initial experience.

I called Aladdin for a second bid. I had already received a bid from Canoga Park Air of $4100 to replace the coil or $6700 to install a new 3-ton, 14 seer, Carrier unit. I was seeking confirmation that the evaporator coil was leaking, as well as a price to replace the coil or the entire unit. A very pleasant man came out from Aladdin. He concurred that the major Freon (R410) loss I described clearly indicated an evaporator coil leak. However, he had left his leak detector at home that morning and would only charge me $79 for the call. He advised that leak detection would cost around $600. He did not even go up on the roof. WHAT? All of this made precious little sense. (I must add that Aladdin later offered to, and did, return my check in the amount of $79.) The next day, a sales associate came out to provide a quote. He returned from a rooftop inspection and agreed that there were clear signs of coil leaking. He agreed with Canoga Park Air that replacement of the coil would cost over $4000. Then, with a perfectly straight face, he quoted $10,800 to install a new Carrier unit When I advised him that I already had a bid of $6700 for the identical unit and asked how he accounted for the large discrepancy, he gave me a song and dance about operational costs, etc. and added that he would get in touch with his boss and "see what he could do". Within an hour, I received an elaborate quote from Aladdin, full of ridiculous puffery, offering to replace the identical Carrier unit (priced by Canoga Park Air at $6700) for a total of $7863. Did these people think I was the village idiot? Did he look at a small, slender, older woman and conclude I was gullible and possibly senile as well. These people will gouge you for as much as they can get. I was appalled. I ended up getting the same Carrier unit from a smaller business for $5630. BUYER BEWARE.

When the technician came out and I told him that me and my friend replaced the capacitor. The technician discovered that two wires needed to be switched. When he put the wires in their correct place, it started to blow cold air. I warned the technician that it may take some time to determine if it is working properly. I told him that when we first put in the capacitor, the fan was spinning and it pumped cold air for a short time then it went back to blowing warm air. He did not stay very long and charged me the service fee. As a result, my AC went back to blowing warm air. I contacted the company again and told them they needed to come back out to find out why it was not blowing cold air. They said they would send another technician out that same day or the next day. Nobody showed up or called. I called them again and they said that they would have to charge me another service fee if they sent another technician. I told them that I did not feel that this was fair and spoke with the supervisor. I told him that all the technician did was switch the wires that's it. I also told him that his technician did not give me a diagnostic test which was supposed to be included in the service fee over the phone. The supervisor stated that it would not be worth their money and time to send another technician since he felt that I needed an entire new unit without looking at it at depth (with out a diagnostic test). The supervisor decided to refund me my service fee. I felt this was fair since there was no diagnostic test or anything else done. It would have been nice if this company had put a little more time and effort into determining what the problem was instead of leaving me hanging.

Excellent – Great sales great techs: Quick & efficient.