R & M Quality Windows & Doors

Getting the schedule for estimate and quote was not easy but after that things went fairly smoothly. The install went well and was on-time, but the painting was subcontracted out so we had some difficulty getting in touch with the subcontractor.

R & M were prompt, helpful, and efficient in replacing 1960s-era aluminum single-paned windows and sliding door with new mid-grade vinyl clad ones. The installation took only six hours. The friendly crew left the interior clean and the exterior more or less paint-ready. They also managed to bring a large sliding glass door up many stairs and through my house without mishap. Vanessa, in the office, is a delight. I strongly recommend R & M.

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They were very quick to reply. The work that they did was also very good and they cleaned after themselves.

The job went very well. Everything that was discussed and planned went perfectly. They moved whatever needed to move out of the way to get the job done. They cleaned up at the end of each day. 
The sale process was no pressure and very professional. This should get kudos, especially in an industry riddled with high pressured sales tactic and price manipulating industry. We are very satisfied with what we got and the sale process.

It was a solid core wood door roughly four and a quarter.  It was installed along with two solid dead bolts.  They did what they said they would do.  They showed up when they said they would.  Although there was a problem with the install, they made it good.  They knew what they were doing and they did the job.

The windows and installation were to my satisfaction. I really like the windows as my old dual pane windows were not sealed well allowing air in along with pollutants. The install was done quickly. We did have a hiccup and one window had to be reinstalled but they did a great job fixing the problem. I had them rush the job before the year ended and was thankful for them squeezing me in before the tax break ended. My bills have gone down quite a bit leading me to believe my old windows were not efficient. I have saved about $400 a year in heating and cooling costs so there is a good reason to consider new windows. It has been a few years since and I have been happy with the windows and I highly recommend R & M Windows to do your windows.

Every other place I went to, wanted to take down the door frame in order to replace the door. Home Depot and Lowes of the world gave estimates of $700+ including installation, with no guarantee of paintwork around the door frame. A second big issue with the big box stores was the lead time of two weeks. A week's worth of search landed us to R&M. These guys are thorough professionals and it is evident the minute you meet them. They looked out for keeping the replacement cost and headache minimum. They came in, on time to provide us estimates. They promised to get the door in less than a week and delivered on the promise. We are really happy and would recommend them highly to others. This is what great service with great value looks like.Deepak

I shopped around with a few contractors.  R&M gave me a quote in the middle of three, quite reasonable.  I chose them instead of the cheapest contractor because I fell for the fact that Mike the sales guy knew how to talk, and promised me that they would "do a great job" for me.   They were busy and I had to schedule the job in about 4 weeks (includes ordering windows).

Once work started, they finished the job within 3 days, but they couldn't do the detail work of applying the "knockdown" texture (which exists on my other walls) on the drywalls.  I was unfortunately rather busy on Day 3, so that they left the job without having me look at the finished products.  Later, I was stunned by how unbalanced the two bedroom windows were at first sight: one was higher than the other.  After ordering a laser level, I measured the vertical offset between the two window sills to be 5/16", very noticeable by the naked eye.  The sill of the window on the right is also slanted: about 3/16" lower on one side.

I had been using another contractor to remodel another unit and the rest of my home -- I have been very happy with his service.  He immediately noticed (with his naked eye) that the window sills in the living room were doubly arched (probably the vertical casing and some stud were a tad long).  Upon putting a long level on each window sill, one could see two streaks of light between the level and each window sill.  Once he pointed this out to me, I could also notice the issue with my naked eye.  He advised not to adjust the windows, but to ask for a refund because any messing around now requires cutting into the finished window frames & sills, and that might increase the chance of leakage (for water, insects, etc.)  Besides, given that R&M had done a poor job in each and every one of 4 windows, why should I give them a 5th chance?

I called R&M's office to report the problem and the secretary promised to relay the message to Ron the foreman.  They ignored me for a week but responded to my second complaint by e-mail with photo attachments.  Ron finally visited a month after the job was complete to inspect the windows.  He acknowledged the problems and offered to adjust 3 out of the 4 window sills, as long as I provide extra touch-up paint for the wall and trim.  But the offset between the 2 bedroom windows was too serious to be fixed by adjusting the window sill(s) alone.  In fact, the slant in the right window sill is such that if the lower side is pushed up as Ron suggested, the right window would become even higher (more than 5/16") than the already low left window.  At least at the inspection, he acknowledged that fixing this offset requires reinstalling the left window, something difficult and time-consuming to do (but he later denied that he said that).  I asked him to give me some refund for not fixing it (because he would lose money over just the labor).  After talking to Mike the sales guy, he only offered $250 as a total refund.

I did not want R&M to touch my place anymore because of the poor quality they exhibited, plus, I really didn't want to postpone moving in further as I was also paying rent elsewhere.   I already had the place professionally cleaned ($150 plus tips) so additional work means I need to shell out another $150 for cleaning, let alone more time lost and cost of paint.  I requested a $800 total refund, an amount I deem reasonable because 1) at 10% of the total cost, R&M still makes a profit; 2) it would cost me at least twice as much to hire another contractor to fix up the mess.  I tried to negotiate with each of Ron and Mike, but they refused to increase the refund from the pitiful $250 (they responded to at most half my e-mails or phone calls).  As of now, I am still living with these defective windows -- an everyday eyesore, and I have not had a single penny of refund from R&M.

They replaced a total of 10 windows and patio doors for me.  My aunt referred me to them.  It was a positive experience.  They are fast.  They finished the work in one day.  I was able to finance it and it was 18 months to pay.

I was very happy with the work they did and the price was very competitive. They were recommended to me by friends. They came on time, did the work quickly and installed 14 windows in less than a day and everything looks great. They told me to call them if I had any problems and they would be over. I paid about $6500 for that work and they were willing to split the cost so that I got the maximum tax credit. I had three different bids and I might have been able to find a better price if I shopped around. Even though they are in Newark and don?t do a lot of business here, it did not seem to be a problem. It took them a little longer to get here in the morning because of traffic, but everything went well. They also took all the old stuff with them.

When things go wrong, they are unwilling to fix their mistakes. On one of the windows, they installed a window that was too long for the opening. It doesn't work properly. When this was pointed out, they claimed it was a manufacturing defect and insisted I contact the manufacturer (Milgard) directly to resolve the problem. If they really felt it was defective, then why did they install it in my home? Having installed what they believe to be a defective product, why wouldn't they resolve the problem with their supplier themselves? Milgard's representative found that the frame was bowed at top and bottom from improper installation and referred the problem back to R&M. R&M is unwilling to replace this with a window the correct size, and have instead suggested a series of ineffective or potentially destructive alternatives. When they suggested opening up the wall and pounding on the 2x4s on either side of the window with hammers to try and get them to move so the window would fit (potentially damaging these 2x4s, which are structural members of a load bearing wall), I decided to find another contractor to finish this job. The only thing they actually did during the 2 months since the initial work was performed was to remove the window sill and drive some more nails into it (which had no effect). The door's frame was cracked during installation. Their solution was to cover it up with caulk. The old door was recessed slightly into the wall and trimmed with decorative molding flush with the exterior. They removed that trim, installed the new door frame flush to the exterior, and used three plain, unsurfaced, warped boards in lieu of trim. The spring hinges that were supposed to be used to make the door self-closing were not installed. The shoe (trim piece at the bottom of the door) was the wrong size, so it was not installed, and the promised correct shoe was never supplied. While they carefully patched the drywall around the other windows (replacing pieces where needed, replacing corner strips, mudding, and texture matching), they refused to repair the drywall around one window. There are holes in the drywall from their sawzall, cracks, and a corner strip that detached while the exterior stucco was being jackhammered. When I asked them to repair the drywall around this window, they offered to squirt some caulk on it, but refused to repair it in a manner consistent with the drywall repairs around the other windows. My home has hardwood floors. The dropcloths they put down to protect the floors contained staples (large staplegun staples) from a previous job, which put scratches as long as 16 inches in several rooms. Work was supposed to be completed in 2-3 days. It took 5 days over the course of 8 calendar days.

One night, we heard the glass in our sliding glass door cracking. We called R&M the next day and they were able to come out that afternoon to give us a quote to replace it. They even tried to help advise us on calling the company that made the glass door to see if it was still under warranty, but we decided to get it done quickly rather than spend a couple of months trying to get a company agree to replace it for free. R&M ordered a replacement and it arrived within a week. Unfortunately, it was raining the day they scheduled, but they were very flexible and were able to do the work in less than a hour a couple of days later when there was a break in the rain. They also hauled away the broken glass and used a tarp to make sure there were no tiny pieces of glass left on the ground.

Ron showed up on time for the estimate and was extremely helpful in working with us to sort out the options that would work for our house. He brought samples for us to look at as well. The estimate was provided very quickly and was extremely reasonable. The work was scheduled about 2 weeks later after the windows arrived. Ron was present along with his crew and all were very professional and quality minded. The work was finished as planned and the workmanship was excellent. The crew cleaned up everything and replaced all our blinds. Overall I am extremely satisfied with the experience and we love our new windows!

Every time I have come in contact with R&M it's been a very good experience. They deliver what they promise on budget and on time. My most recent experience with them came with the purchase of a very expensive sold wood front door. I purchased the door at a home supply store but did not like what I heard from them when it came to installation. Instead I choose to let R&M hang the door and it was one of the best decisions I've ever made. I think the workers name was Jeff and he was a true artist when it comes to carpentry and especially the art of hanging a very, heavy door. The end result is a beautiful door that opens and closes with a fingertip, everything about the job is perfect. The lock set fits perfectly and the door closes with a satisfying "thump". I could not be happier with their work.

Rod came over for estimate and was extremely informative and helpful.

THIS COMPANY WAS VERY PROFESSIONAL. THEY WERE POLITE & EAGER TO PLEASE THE CUSTOMER. THEY GOT THE SPECIAL ORDER WINDOW IN STOCK VERY QUICKLY. THEY HAD THE JOB DONE BEFORE THE TIME FRAME THEY INDICATED TO US.