California Security Pro-Adt

Andrew (Andy) Hale is the customer service rep you want! During the circumstances of my grandfather passing and the need to secure our home, he provided outstanding listening skills, ease of relating the products and services available, outstanding pricing compared to other systems I looked at, and sincere compassion for the need to secure our home. I have been in business for many years and Andy is a gentleman I would take on board any day. CSP is very fortunate to have them in their ranks. Andy coordinated the installation and addressed additioinal requirements on the fly without any hassle or concern for me. When issues developed with the installer, Andy was very quick to find me another installer who was brilliant to work with. When having your system installed, ASK FOR MICAH! He is great and listens exterememly well and privides valuable solutions to problems. If you are having a system installed, Andy is definately the one you want to handle your account. Now, the system. Great in all regards including the customer service from the call centers. ADT is the only way to go really. Look at numerous other systems that ranged from requirements for phone land lines, internet acces, you name it. I am very comfortable and feel secure with the system in place. I can even monitor it world wide from my ipad or phone. Great! Dr. K. W. Marin County/Memphis TN Note: When having installed, ask for anyone other than Larry! Though the system was installed very well, he lacks the ability to listen, take time in explaining, or the patience to make the customer feel at ease with the securtity system. Confrontational and unprofessional in dealing with me on two seperate occassions.