Superior Cleaning & Restoration

Showed me potential trouble spots up front and got most of them out. This is my second time using them. They also cleaned my tile floors. Would definitely use again.

They were absolutely great. I would completely recommend them to anyone else who has a flood in their house. They made the process go as smooth as possible.

He did a great job. I had some additional things done so I paid about $250 more than the Big Deal amount. The price was fair.

This was an Angie's List coupon. Originally scheduled for 12:30pm on 7/11. Had vehicle trouble and time kept being pushed back. By 3pm, it was '4:30pm'. I already had plans in the evening. They rescheduled for '9am' on Saturday with 'free extras for having to reschedule.' The techs arrived at 9:30 on Saturday, seconds before I was ready to call and check. Theywere super friendly and courteous. Did my 4 rooms, hallway and stairs in an hour. (I had already moved all the furniture and vacuumed.) Honored the coupon, didn't try to upsell pet deodorizer or Scotchguard. Unclear what the 'free extras' were. The carpets look GREAT and dried in 3.5 hours with windows open and fans. For the coupon price, I would definitately use them again.

Skylar came out initially was a very pleasant young man. Explained their services and wrote up the contract. He explained my flooring which is wood would be protected with paper and flooring covered to protect it. He also told us he would have a plumber come out and set up a temporary water heater the next day. I have been through this before and specifically asked if a dehumidifier was necessary as the majority of damage was in the garage he told me absolutely. His crew of two came to my home took out drywall and heater. Nothing was put down to protect my flooring nor was the area walled off. there was ground in drywall on my hardwood flooring and drywall dust everywhere. My tile floors had drywall footprints all over it as well. My garage floor was also covered with debris from the demo and when I asked one of the guys if he was going to clean it up as I didn't want it tracked into my home his comment was a cleaning crew will take care of that he then said If I had a water hose I'd wash it down and then laughed. I didn't see the humor in it. the other worker was very nice and said he understood how I felt and swept up some of the mess in the garage. Later that evening my husband went into the garage and said it was very humid. Apparently no dehumidifiers were left. My husband called Skylar and was told it didn't need a dehumidifier. I immediately called him back reminded him of our conversation which he said he did recall but his tech said one was not necessary but if I wanted one he would bring it out. I am not a water damage specialist so I trusted his explanation. He then told me he had a plumber coming out on Sunday, Mothers Day and I need to have 600-700 cash to pay him for the water heater as he would be bringing it. I reminded him he said a temporary water heater would be brought out and set up and my homeowners would cover it. He then said and quot;we cant bring out a used water heater its a liabilityand quot; I told him I would be choosing which water heater would be installed not his company and don't send his plumber out. We heard nothing from him until Monday morning at which time Skylar told me his tech was coming out and was bringing dehumidifiers and heaters? WTH. He told us it didn't need that equipment and now 36 hours later we need it. His tech did come out stood about 3 feet from the wall and said oh its still wet under the shower, really? how could he tell you could not even see under there from where he was standing. At that point he was told we were done to take the equipment and leave. I spoke with skylar later that morning told him I had lost confidence in his company which started by the way I was treated by his tech day one, the temporary water heater issue and I no longer trusted anything we were being told. He told me it was still wet under the shower didn't the tech show me, I told him no, and that he was going to document that for liability issues. We were without running water in our home Sat, Sun, and Monday. A plumber came on Monday about an hour after tech from superior left and we had running water in less than 5 minutes. That should have been done day one. Claims adjuster came out Tuesday and tested the area and guess what it was ALL dry and were told so by another contractor as well. By Friday all drywall installed, textured, painted, carpet repaired and water heater installed. If I ever have the unfortunate trouble with a water leak again will stay clear of Superior Restoration in Murrieta CA

They did a great job, cleaned it very well. There were some bad spots that he did a wonderful job of cleaning them up. I was very happy with there service and I would recommend them.

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Horrible experience. Customer service was awful and rude. The company claimed they had done nothing wrong and even indicated that they had made a video of our floors to prove they did nothing wrong (not sure that still life makes a good video, but whatever??). Refused to fix the problem they created. Cost me $900 to repair their mistake.