Perfection Plumbing & Drain Service

Do yourself a favor and AVOID perfection plumbing at all costs. Please read the other 1-star reviews on here. They are all true! Hector is extremely unprofessional, rude, hostile, and unsympathetic. His last words to me where "Lose my number" when I was on the phone with him. They will not do the job right and will run away when they commit a mistake, leaving the homeowner to deal with the damage. I was placed with Perfection plumbing thru my home warranty, American Home Shield. I would have never hired them myself. It was a simple water heater and pressure regulator replacement. The out-of-pocket cost was more than I expected but since the wife and kids had only cold water to shower with, I decided to move forward. In retrospect, this was one of the greatest mistakes I have made as an adult. The plumber shows up and isolates the water to the house at the main water line. Proceeds to unhook the water hose to the water heater and starts draining the water heater. He then goes to work on the pressure regulator while the water heater drains. So far so good, typical plumber procedure. Then, inexplicably, he goes to turn the main water line on. The disconnected water heater hose starts gushing water everywhere!!! I am in my home office as I work from home some days. I am in a meeting, and I hear a lot of noise coming from the laundry room. By the time I excuse myself to check it out, there is water (several inches high) flowing out the laundry room and running down my hallway. I have laminate flooring and most people know that water and laminate flooring do not mix well. I start yelling for the plumber, who is outside at the main water line clueless to the flooding that is happening in the house. I run outside and tell him what is happening, and he finally closes the main water line again. I do not know what he does next, but I run back into the house and grab every bath towel I have available to clean the water mess. The longer the water sits there, the more water damage there will be. I spend an hour continuously trying to dry everything by gathering 20 soaked towels, wringing them out, and soaking them again. In the meanwhile, the plumber is on the phone (presumably with Hector), trying to find out their next move. In typical Perfection Plumbing fashion, the plumber reconnects my existing faulty water heater and pressure regular and leaves. Nothing was replaced and all I got was a flooded house. I speak to Hector and told him that at the minimum, the towels need to be replaced and the service completed. I was not even addressing the potential water damage to the home or the rest of the day off of work that I took because of the situation. Hector became aggressive on the phone and refused to take care of anything. That is when the conversation concluded with him saying "Lose my number" and hung up. Well, I hope everyone loses his number, especially those thinking about dialing it for the first time. You will be disappointed. I am going to get a 3rd party to assess the damages and consider filing a claim. I am not sure how anyone can be a licensed plumber providing this kind of service. Bad customer service is one thing, flooding a home and leaving it worse than you found it is absurd.

To prevent further water damage, disconnected the two water lines. He could not determine how to reconnect the lines. This is a home warranty insurance claim. This happened twice, and then i had an independent contractor review the water heater. He took 10 minutes to reconnect and diagnose, then removed the watrer from the tank so the claim could be processed. .
The Perfection person could barely speak English. He was more interested in not performing the work.

I just used him one time because I moved here. His name is Hector Acosta. He was friendly, neat, clean, and he was reasonably priced. The most important thing to me is them showing up on time.