"(Removed member name) called us on July 31th for an free estimate on pool filter & pool pump installation which he had purchased himself over the internet. We showed up on August 3rd within the 2 hour scheduled time frame that was given to him for a free estimate. Our manager wrote the proposal with the prices itemized and the installation labor clearly written on the proposal. He did accept the proposal and signed for the job to be completed at the time.. We went back on Wednesday August 5th between 2-4 pm to install his pool equipment (this was the time the installation was scheduled with him & we were there on time). Job was completed as requested and the final bill was exactly as per estimate which he had signed for earlier. I'm not sure what it is about the cost of the job that (Removed member name) didn't like resulting in giving us an "F" since he was fully aware ahead of the time about the cost of the equipment installation and he had the option to go with another company if he was not happy with our pricing without any sort of commitment to us as this was a free estimate. We were on time on occasions showing up on our appointments and not sure (Removed member name) displeasure was with the job we did since we never got a call about any problems out there after the job was complete just like him not leaving comments or reasons about why his displeasure with the job we did. We aim100% to please every customer we do a job for and are willing to go back as many times as necessary to correct any problems that they may see. But it makes it very difficult when you only realize this through reviews and even then there is no reason as to why this was?"