Sterling Pool Supplies & Service Inc

If you have a spa and needs to fix it don't try anyone else. This is the best company I have ever worked with to get my hot tub fixed. They will save you time and money.

Sergio did an excellent job and is a most pleasant person

Fantastic. I switched to Sterling some two years ago for both pools. Professional. Clean pool. Accurate on repair estimates (for things like the sweeper). They also installed my pool equipment at my current course after we did a major remodel. About $14,000 (back in spring of 2015). Everything works great. The owner is very responsive.

They have very knowledgeable service technicians. They show up regularly every week. When I call and ask a question or want some extra service they provide it. Their price is competitive.

On Phone, lots of reasons why couldn't even try. Also company is less than 10 miles away and it was too far to come to us!

Sterling Pool was able to diagnose the problem and then replace the pump professionally within few days after we first contacted them for our serious pool issue, while other service providers would have scheduled a much later date.

Homan is very professional, responsive, and punctual. He came by for a quote and deducted the consultation fee when I had the work done a couple of months later. He and his staff were quick and did a great job. He is very knowledgeable and is a great resource for pools. He is trustworthy and ensures the job is done right. He is honest about what his limitations are and the areas where he doesn't quite have the expertise (that to me is a real sign of a professional).

Fantastic. Homan and his assistant have always shown up on time, give accurate estimates and really know their stuff. Homan is "super' customer oriented and takes time to teach novices like me how the programming of a pump is done. They are efficient, show up on time, and cost competitive. I would recommend them for pool repair without reservation to anyone needing equipment repairs in the South Bay. Homan ROCKS!

Excellent service all the way around. Sterling was able to help us quickly - much sooner than other service providers. Showed up right on time, with the right part, and fixed the problem promptly. Everything works perfectly now. Thanks!

Sterling came out and installed a new RayPak Pool Heater for us earlier this month. We found them here on Angie's List and the reviews were positive so we went with them. Not disappointed. We have had a lot of work done in the last year and it's very rare to have the Job done right the first time without hassles. They take pride in their work and the work they did was far superior to the folks that had originally installed our Polaris Pump. In fact, when I pointed out to them how badly the pump had been installed they took it upon themselves to re-install the old pump to the proper location and even re-pipe it correctly! Now that's good service! As for the installation that they did? Pretty much perfect. It's a great heater too. Very quiet and very powerful. If I want to pick nits, there were some surface scratches on the metal cabinet, but I was able to get them mostly off with Goo Gone. Otherwise, it was installed perfectly straight on a pedestal that they provided and it looks very professional. I would definitely use them again for anything Pool equipment related. They did my Sister's Pool Heater too, and she was very happy with them as well. Overall, I'd give them a 5 star rating. They carry top brand equipment at a fair price and the quality of work is well above par. If you are looking for someone who is responsible, and cares about the quality of their work and their reputation you have found them. I would not hesitate to recommend Sterling Pool.

Our pool is aged. The fiber glass is wearing out. The pumps were 20 years old. The skimmer had not had a weir or a float valve in years. As new owners to the home we did not know what was missing only that the system was out of date and not doing a good job. There was algae haze on the walls and dirt on the bottom. The existing pool cleaning service did not have the know how to understand the systemic failures. I searched through Angie's List and went for the best rated Sterling Pools and Supplies. An appointment was made for the next day and Eric expertly walked me though the failing issues regarding the pool structure, poor build design, missing parts, and pumps. By the following Monday Sergio had installed up-to-date variable speed pumps, new weir, float valve, and cleaned the pool sparkling. The system is so quiet I can't hear it start up at 5:00 a.m. The pool will need to be resurfaced after our California drought but Sterling extended its life, made it beautiful for its age, and well educated its owners. We are very pleased with Sterling for their professional know how, spirit of service, and friendly demeanor. We have referred their service to our family members. Also, the cleaning service tests the pool water weekly, adds the proper chemicals to keep it safe and clear, and does not use guesstimate chlorine tabs. The costs for the pumps was on target for my estimate and the weekly cleaning service is equally competitive.

Very quick and courteous on site. They were very customer focus, responding to my queries quickly and was very accommodating.

From the start, the guys from Sterling pool were professional, on time, accurate, and knowledgeable. They got everything working including my pool lights, the waterfall feature, and of course the iPhone controlled total system. Every time I had a question, they were super friendly and addressed my question. Most important of all was my solar system. I had the solar panels (for the pool) installed by Warm Corporation. They were poor. Very poor. They would not show up on time. Did not pressure test the system (to find the leaks). Sterling was on top of that even though they could have easily said they were not responsible for that part. They helped push Warm Corporation to finally do the pressure test, find three leaks, and fix them all. Sterling is not the cheapest (nor the most expensive). But, they are worth every penny if you want the job done fully and correctly. I also use Sterling for my weekly pool service. The quality and consistency is great. I highly recommend them.

He responded to my initial phone call quickly. He accommodated my schedule for the appointment. He showed up promptly. He was friendly and knowledgable. The repair was done efficiently. The cost was nominal. I would definitely both recommend him as well as call upon him again, should I need him. This is a good guy.

Erik is a pool guru, and explains everything about the system, points out areas for improvement but isn't out to sell unneeded equipment or services. He gave me great confidence that my money was being well spent. Homan (owner) came out after the work was done and gave me some training on maintenance of the pool with the new pump and filter. I would turn over my pool maintenance to Sterling if they serviced my area (Rose Garden SJ). Third pool company I've worked with in 2 yrs and now I don't have to look elsewhere.

This is the second time that I have used Sterling Pools and have been very satisfied both times. My pool pump started to whine and then one day I realized it had completely stopped working. I had been considering a more energy efficient Variable Speed pump and afer doing a little research called up Sterling Pools. Eric came out for a free estimate. I found Eric to be knowledgeable and friendly. I had read good things about the Pentair IntelliFlo pump. Eric prefers the Sta-Rite InteliPro pump. He explained his logic but said either pump was fine (same manufacturer and motor) and gave me the option of either for the same price. My research on the two was inconclusive but the main proponents of the Sta-Rite seemed to be pool professionals, so I decided to go with Sta-Rite. When my pump stopped working the water level in the spa dropped which he said was due to the Jandy check valve needing to be fixed, which was not that expensive. He also gave me the option of replacing the flexible electrical conduit to the pump. Mine was still ok but was showing wear from exposure to the sun. Eric said it would need to be replaced either during the life of the new pump, or I could replace it now. I decided to just fix it now. Lastly Eric explained to me that the white sludgy stuff accumulating in my hot tub was calcium "oxidizing" out of the water because it's so hard. It's time to replace the water but with the drought I'm not sure if I can do so. In the meantime he said I should continue to use the scale reducer that I have been using. Once I approved the work they ordered the pump, which came in within a day or two. Then we scheduled a day for the work to be done. The installer showed up on time (forgot his name). I did remind him while he was working that the conduit needed to be replaced, which he thanked me for because otherwise he would have had to re-do it at the end. Overall he seemed to do a fine job and cleaned up after he was done. The pump and check valve seem to be working fine. Finally, Homan, the owner, called to remind me that they needed the coupon to get the Angie's List discount, which I had forgotten to give to Eric. I appreciated him contacting me and I emailed the coupon to him for the discount. The one last thing I'll need is to get the PG&E rebate, but assuming that all goes smoothly then I will be very happy with the overall experience and would recommend them to others.

Came to investigate problem with pool heater and provide estimate to repair. Was able to find the problem and fix on the spot for the nominal service visit fee.

Came out promptly to do an initial estimate. Performed the job on time and on budget. Very happy with the results!

They come weekly and clean the cover, check the water for proper chemical levels, top off water level if necessary and semiannually drain and clean the spa. They are consistent with the day and time to perform the service.

This is the second time using them. Same technician both times, Sergio. Great guy, great service, quick and professional. Gave me several tips about the pool care and fixed small things for me. Will use again definitely!

I was very pleased with Sterling's overall service. I sent an e-mail to them via their website and they called me back promptly on the next business day. Their technician came out and completed an assessment of what needed to be done and provided a reasonable quote for the work. We scheduled a follow-up appointment the next day and the work was completed as agreed. I was so impressed with their prompt and efficient service that I decided to use Sterling for ongoing pool maintenance.

They've been honest and fair, work is completed on time, and minor monthly items have been taken care of without much fuss or hassle. | |I originally chose Sterling just after we moved into our new house with a pool. Not knowing anything about pools, I wanted to make sure everything was in order before I let the kids jump in. The Sterling rep had an impressive depth of knowledge - not just on the pool but on the water conditions in my neighborhood, the vintage of the equipment we had, and the condition of the pool's plastering based on his visual observations. | |I'd definitely recommend Sterling.

Diagnosed problem and ordered part one day and did the replacement in 15 minutes the next day. Very prompt and helpful.

Sterling Pool did an excellent job cleaning my hot tub (it had been months!), and in a separate visit Oman came out and gave me an orientation to keeping the spa clean myself. He explained what had been left by the previous owners, how to use them, and what to replace. It was very easy to follow and he answered all my questions.

My pool motor needed replacing and there were some repairs needed to open the pool/spa. I wanted to upgrade to a multi-speed motor. I also wanted to re-arrange the equipment with new timers and get the required documents for a PG&E rebate. The estimator was on time and provided a fair price quote for all the work. His advise on the equipment answered the open questions from my research on the new motor options. We scheduled for the next week and all went according to plan. I was very pleased with the work done and will use them for future equipment needs.