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NortonLive Services

4.2(
5
)
Computer Repair, Troubleshooting or Upgrades - For Business, Computer Network or Wiring Install or Repair, Computer Network or Wiring - Install or Repair - For Business,

About us

NortonLive Services - How Can We Help You Today? Let us solve your computer problems over the Internet! NortonLive Services save you time, money, and frustration by giving you the expert help you need to keep your computer running its best, right in your home or office. NortonLive, we’re always here to help. Get Free PC Check-up or choose from our Spyware & Virus Removal, PC Power Boost, Expert Installation, and PC Jump Start. Choose our Healthcheck Pro and save $49.98! Bundle includes Spyware & Virus Removal Service, PC Power Boost Service and Expert Installation Service. NortonLive Services are available for PCs that have Windows XP, Vista and Windows 7. If your PC is older than 5 years or has Windows 98 or Window 2000, it may be worth considering the purchase of a new computer.

Business highlights

Emergency services offered

Services we offer

Help for all computer and digital devices. Installation of Norton products, and remote tech support., computer diagnostics & tune ups, software & hardware set-up, spyware & virus removal

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.25 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%
Write a review
Showing 1-5 of 5 reviews
Ann A.
May 2013
5.0
Yes, I recommend this pro
Ongoing.  Excellent
James M.
Oct 2011
1.0
$80
my dell cpu came with mcafee. dell software support later recommended Norton and installed it. Now they tell me norton is blocking all of my outlook functions and they want to sell me McAffee again, but cannot be downloaded until tomorrow.  Meanwhile, It is virtually impossible to get a response from Norton. They have "online chat" (see www.norton.com) which is a joke (only a sham "virtual" consultant), no one reads questions or complaints they just a provide a list of catogory topics with useless answers.
It is outrageous.   there is no accountability and a sham response.
Paul M.
Jul 2011
3.0
I got my money back because they sent me a notice for subscription of date and I didn't reply but they charged my account anyway.   I called them and they were sort of almost being very forceful about trying to get me to buy and keep what I had which I didn't want anymore.  It took some arm twisting to get them refund my amount.  They at least gave me my money back and I got it within a few days.
Eileen C.
Jul 2011
5.0
Yes, I recommend this pro
$70
see above
Cyndee G.
May 2011
5.0
Yes, I recommend this pro
$120
it went well... I would suggest that you do this at night so they can work on it while you sleep in the morning you will reboot and have to call and reconnect one more time or maybe twice more but then it's done.
Lisa C.
Apr 2011
4.0
$50

I am not very happy with them because it is outsourced and the communication is difficult.  The customer service sucks and there are only so many times that you can hear ?I?m sorry but I don?t understand? before you get frustrated.  The price is about the same as everybody else.  I have switched to a different company.

PAUL B.
Dec 2008
5.0
Yes, I recommend this pro
Both techs where polite and patient with me (I'm computer illiterate). The second tech (Richard) was very efficient. My only slight problem was connecting too tech on the phone (you know press 1,2,3,4 etc.), but about all companies like that.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

NortonLive Services is currently rated 4.2 overall out of 5.
NortonLive Services accepts the following forms of payment: CreditCard
Yes, NortonLive Services offers free project estimates.
No, NortonLive Services does not offer eco-friendly accreditations.
No, NortonLive Services does not offer a senior discount.
Yes, NortonLive Services offers emergency services.
No, NortonLive Services does not offer warranties.

Contact Information

350 Ellis Street, Mountain View, CA 94043

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