DIRECT BUY OF SILICON VALLEY

I likely saved over $15,000 on the kitchen remodeling project for our home. The cabinets ALONE, were $8,000 less than 2 quotes I received from 2 other stores. (For the same brand, etc.) Busy showroom on Saturdays, but the weeknights are calmer. I was referred to them by my contractor, who said I couldn't beat their prices. He was right.

The company refuses to disclose their business until you get in the door, ambushes you with a pay now or never threat, personally insults, degrades and demeans potential customers and wants thousands ($5,789) upfront before ever providing a single service. They bait and switch, refuse to disclose the contract until you commit to paying and hand over your credit card and license to use as a form of extortion. That's only for starters. The membership prices are completely arbitrary, the ten year contracts lock you into paying thousands (plus hidden fees) with no recourse at all for non-performance, poor service or provision for contract cancellation, they insist on both spouses attending to make the contract binding. The business seems to be more about getting your money upfront and sending you into a credit collection scenario, not furnishing your home. Overall, this was a very disturbing and troubling experience. Don't provide your personal information to the company.

I was invited to the EXCLUSIVE open house for non-member. They would not disclose the membership fees over the phone nor when I showed up. They won't let me attend without my spouse's presence. They will only let me sign up the same night I attend. Won't tell me the membership fee when I met the representative in person. I was asked to leave. Then, I found out online from ripoffreport.com that the fee is $4000 for the first year and a host of people complained about them. Please be aware of this company.