Audio High - Mountain View

The installation and setup of my home theater project led by Audio High went amazingly well. The Audio High guys were all very knowledgeable and, after I provided them with a budget, they made excellent recommendations for components and speakers that fit within it. They also did an excellent job of demoing speakers and components for me that were slightly outside of my initial budget which did get me to splurge a bit, but in the end I'm glad I did because the system with the higher end speakers and components they recommended sounds and looks amazing. Regarding the quality of the work, I waited 6+ months to write this review because I wanted to ensure that I'd used every facet of the theater before doing so and it is now clear to me that the quality of the work is outstanding. For example, the voluminous in-wall wiring that had to be installed was installed meticulously, with every wire run, tied and labeled with precision, and the custom programming of the RTI control system was done thoughtfully and with care to cover my every use case. And, most importantly, the system has worked exactly as designed at the outset of the project. Regarding responsiveness and professionalism, the Audio High team is incredibly responsive and professional. In six months+ of use I've had one minor issue when the RTI control system lost contact with the Anthem receiver, and after sending an email to the Audio High team asking how to fix it, I received two separate responses within one hour with suggested steps to take to resolve the issue. When my first attempt didn't work the Audio High guys offered to come to my home within 48 hours to fix it, however, they subsequently asked a few more questions of me and were able to correctly diagnose the problem and help me fix it over email without an onsite visit and at no charge. Outstanding and responsive service. Regarding price, I give them a "B" on price because I did receive one other proposal from another home theater installer in Silicon Valley for the same project and it came in at approximately the same price (it was difficult to precisely compare the two proposals because not all the recommended speakers and components were identical). However, I am very happy with the expert product recommendations and advice that I received from Audio High and with the quality and thoughtfulness of their installation, so from a value-for-money-spent perspective I feel the price was an "A". All in all I would absolutely use Audio High again and in fact will do so in a year or two when I'm ready to upgrade my projector and install additional in-ceiling speakers for Atmos.

unknown

They are smart, experienced and arrive when they say they are going to. They do exactly what they say they are going to do and they always help you out so you get exactly what you paid for. I would absolutely use them again in the future.