Number of Stars | Image of Distribution | Number of Ratings |
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67% | ||
0% | ||
0% | ||
0% | ||
33% |
"We were asked for an estimate to fix a pond that was installed improperly. Since it was unclear how much work would be involved, we gave an estimate only of time and materials, not a bid or a fixed price. After starting the project we made it clear that more work was involved than we originally estimated, including installing a new pond liner and redoing the river rock lining the inside of the pond. Most of the additional work we did for no charge, in fact crediting the client over 20 hours of work time. The pond is completed and it doesn't leak. We tested it twice to make sure. What leaks is the waterfall, which wasn't a part of our job; and we did not install it. We were willing to look at it but the client was reluctant to pay us for it. Since we had already done 20 hours of work for free we referred her to another contractor. We feel we completed this job with integrity and honesty. Attached you will find the signed contract for what is stated above."
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