YU 1 PAINTING

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They were very nice. They came on time and were very responsible. YU 1 is a really nice company. I really liked them a lot because I hired another person and when that person didn't show up I was very disappointed, so I hired this company instead. They really want to help you and they work with you.

When I contacted Yu 1, I talked to the owner in detail about the fact that I wanted them to correct the area where my family and I had done some painting already and had paint drips in areas that I wanted fixed.  He came out and examined it and we discussed how it would be done, and he gave me the price to not only paint the whole interior, but to fix the drips (as outlined above in the language of the contract we wrote).  I paid dearly to fix the drips, but he agreed to do the drip repair and that was a central part of the whole contract.  Had he said he could paint, but could not or would not fix the drips, it would have been an entirely different situation (and price).

The owner seemed nice and professional enough (Korean, I believe), and he had staff that were apparently also Korean and Hispanic.Communications with the owner were fine, but the workers professed to speak little to no English, and it often seemed like they were doing that to avoid doing anything I asked that they correct.  I'm usually not very picky at all, and am not the type to complain even if things are not quite up to expectations, but Yu 1 pushed me to the point of total aggravation and annoyance.

They arrived fairly much in the ballpark of when they said they would, but then things got dicey from there.  They were back and forth and as soon as the actual owner left, it seems that so did the work ethic of the workers.  They were not careful in the rooms that they did, and they overpainted areas that were not meant to be painted, and got paint on fixtures and other areas where it should not have been.  They also did not put back vents, or even door knobs in some cases.  They did little enough cleanup either, but I could live with vacuuming up after them, but I could not live with the workers not making any attempt to comply with what the order was.  They did not even attempt to sand down the drips, and when I pointed this out to them, they acted like there was no way it was their job to do it since they didn't cause it.  I told them it was in the contract (which they should have been told and known from the start), and the one older Korean man managed enough English to laugh rudely at me and say:  "Ha,ha ha.  You try be cheap and  paint yourself.  Now you have to pay BIG bucks to make fixed!"  He kept laughing at me while pointing at the drips where I tried to tell him they needed to attempt to fix the drips as per the contract.  This was on a trip when they had been called back to FIX the drips!

Instead of even attempting to fix the drips at all, they just laughed and left.  I had to call them back a couple of times, and each time, when the owner would bring them back, while he was there and they were within his sight they made some minimal effort to fix things up as was agreed. The second he was in his vehicle and heading down the street, they reverted to not working at all, or doing minimal work and then leaving very quickly without doing the job he had told them to do in my presence to make sure we all knew what they needed to do.  They were extremely rude, and made it clear they felt they didn't need to do a good job on my house.  They had their money and they just left.

I had to call the owner back yet again to tell him to put the door and cabinet knobs back on and the light switch covers and the electrical outlet covers and air vents back on as well.  They left the last time still not fixing those things, although the owner personally did some that were particularly bad business to leave undone.

As near as I can tell, they made almost zero attempts to fix the areas that had drips.  The owner personally scraped some areas when he came back to deal with the work not being done right, but as soon as he left it to the workers again, they stopped trying to repair the drips or much of anything.

The job they did on the flat walls in painting them white was okay, other than the overspray onto other surfaces (never even attempted to clean those up either), such as the adjacent tile floor and piping coming from the wall area and a colored mural area in one bedroom that got oversprayed with white, as did the rock that comprises the fireplace sides and top that ended up getting sprayed white in areas by over-spray also.

I would never use them again, even if they were the only paint place in all of the Inland Empire.  I'd try a complete unknown rather than using them again.  I felt that I was treated very poorly by the workers (and I felt a lot of it had to do with my being female and them thinking less of me based on gender, or so it seemed).  Normally I ignore people who cop an attitude with me for whatever reason, gender based or other, but this time the older Korean man in particular, went way beyond the call of decency in laughing at me and refusing to fix the drips.  Showing him the contract did no good.  He just kept very rudely laughing at me and not doing the work.  

I don't think it is unreasonable to expect them to put back door handles on doors (so there isn't an open hole where you can peer right through the bathroom door, for example, or to put the vents and covers back where they came from.  But it was like pulling teeth to call over and over to try to get these things fixed.  That should never have been an issue in the first place and isn't with every other painter I've ever used.  

Maybe they have changed radically from 2007 and now they have a polite, competent crew that cleans up after they work, and does not overspray  or change paint and not leave the paint information  for the owner.  Or maybe they are the same as they were in 2007.  Either way, I'm not willing to risk using them again for anything. Had I known how the job would turn out, versus what I contracted for, I would never have paid as much as I did, particularly when they used a very large amount of my paint. And just to add insult to the whole matter, they left their food trash around and did not pick up after themselves either.  But by then that wasn't surprising, as they didn't seem to feel they needed to do much of anything to strive for professionalism in their work.

They are finishing the work today. They do good quality work and have reasonable rates. I would rate them highly and would use them again in the future if necessary.

Paint did not match wall the first time, but Sonny of YU1 painting re-did it one week later and corrected it no charge.  I am very happy with job now.  Very high quality job, and will reuse this company again.

They did an excellent job. They were very friendly. They were very personable. I was very satisfied with them.

From the first contact, Dave was very professional and knowledgeable. He gave us advice on color combinations that were very useful. I received 5 other quotes for the same job and they came about $300 under the lowest one. They told us that it would take about 2 days. But to our surprise it was done in one day. The paint looks great and they were punctual and professional. I would highly recommend this company to everyone.

Wow!! Did they do a beautiful job on painting this home. They painted the entire outside on the home and it took them about 8 hours. I was so pleased with the work. They didn't rush through the job and just by the quality of work you can tell that this company takes pride in what they do.