neighborly heating and cooling inc.

Otis was fantastic! He explained what he was doing, was very polite, and gave me tips to improve air circulation for maximum benefit. `My house is cool now! He told me to call if he hadn't solved the problem or had any questions. Very reasonable rate as he was here about an hour.

Unfortunately, before we knew about Neighborly Heating & Cooling, we wasted nearly $200.00 for the two big HVAC companies in Redlands just to look at our heater when it quit running. Moments after arriving, the technicians from both of these outfits started high-pressure pitches to sell us a new HVAC unit, trying to frighten us by saying our heat exchanger had a hole in it and we were going to DIE! One was quite an actor--nearly tearful as he said that if I was his own father he'd implore me to get out of the house. The other was equally dramatic--he shut off the gas, red tagged the heater, and said he had to walk away from it unless we wanted to buy a complete new system. Our neighbor, an experienced realtor who knows all the best local contractors, recommended Otis from Neighborly Heating & Cooling. Otis examined our heater and told us there was no hole in the heat exchanger. I went on the roof with him, and while the heater was running, he showed me how he knew it was okay and explained everything. He came in the house with a carbon monoxide detector while the heater was running and spent more than half an hour showing us that there was no carbon monoxide in any room of the house. He did not charge anything for this service. He diagnosed the problem as a failed gas valve and circuit board, and replaced those at a reasonable price. After doing some research, I found out that big HVAC repair companies using scare tactics to pressure customers into buying new HVAC units is the biggest scam in the HVAC servicing industry. Don't be a sucker. Call Otis at Neighborly Heating & Cooling and get an honest assessment of what you need to do regarding your heater or air conditioner.

Great I was informed that my a.c. was doing it's job but it was just to small to cool the size of my house. So I am having them come back to install a bigger unit when I have the money.

A/C working find now!

I have been Using Neighborly Heating and Cooling for yearly cleaning and servicing of my home's heating and air conditioning system for years. Otis is always punctual, friendly, professional, and gives me helpful information about keeping my system running well. I have recommended him to my neighbors, friends, and business associates and they let me know that he did a wonderful job for them. He replaced an entire system for one friend and saved him several thousand dollars over other contractor's bids. He replaced a roof top system on another home for me in the middle of a driving rain storm with a crane hoisting the system to the roof! I know because I spoke with him while he was on the roof and could hear the rain pelting down while on the phone! My neighbor called him for a problem with his system and Otis repaired it for a reasonable cost while another contractor was trying to sell him a whole new system. In short, he's honest, professional, knowledgeable, and always personable and friendly!

Through the attic and a few outlets I had no idea what caused the A/C and some plugs not working. Otis spend some time and went the extra mile and figured out the problem and took care of the problem.

They are great people.  Very efficient and happy to explain the whole process.  Finished in a timely manner.  Very happy with end result.

Otis was great! He came right on time and charged the amount he said he would. He climbed on top of my roof, checked out my unit, and told me what he saw, then cleaned my coils. He then told me about the importance of keeping the coils clean and how I could do it for myself in the future.

As always he repairs the issue and is great at what he does. Knowledgeable and honest.