H & H BUILDING & SUPPLY INC

STAY AWAY! Worst customer service and quality of work I’ve ever seen. We got home the first day after they started and they had moved our fence 3 inches away from our existing turf in the backyard. (You can see in the pictures). They claimed every excuse in the book why they couldn’t put the fence back on the line from before. So after talking with the owner he claimed that they didn’t have the equipment or tools to cut into the concrete to make the post land where they needed. So then the owner asked us to cut the concrete needed for them to be able to do there work right. (in the middle of a thunder storm mind you). He agreed to reimburse me for my time for doing so. Now that the project is semi-complete they are trying to say that the work i did was not sufficient enough for payment and they had to cut more which they claimed they didn’t have the capability to do in the first place. The following Monday they came to finish off the other side. I told them to be very careful with the orange tree that was flowering in the front yard. I came home to orange tree branches scattered in mine and my neighbors front yards. They left that day claiming it was finished but the fence was left dirty, caps missing, and no cleanup or final walk through. There are so many scratches in the fence that it doesn’t even look new. I can’t believe this company is still in business. The owner Tom is not a man of his word and will not guarantee any of his work. He lied to us and then wanted to belittle and talk down on a customer on the phone. The pictures say it all. If you want a good fence. Don’t use this company.

Prompt. Professional. Love our new vinyl fence.

Fantastic. Good teamwork, friendly, knowledge of the product. Out standing work quality. I just wish the gaps on the gate were tighter. But that falls under design. No trash left behind and all was clean and neat. A big Thank You to those 3 men and H&H Building for a good deal. Kent.

It was a wonderful experience. Great price and great work.

Went amazing!!! 3 man team had the entire job done in 2 1/2 days (including some demo). Quick, professional, punctual & clean! Couldn’t have asked for better quality-it exceeded our expectations!!! Would Highly-highly recommend this company to my friends & family! Thank you H&H!

Perfect! On time. Clean organized work. Courteous crew. Excellent overall!

Chris and his co-worker from H&H Building & Supply installed a great vinyl wall topper fence for me on June 1, 2023. They came on time and worked efficiently. I recommend H&H Building &Supply if you need a fence installed.

Excellent and high quality

Very clean and responsive. Nice work

Joe the salesman was so amazing. He was very knowledgeable and responsive to all of my questions. He wasn't pushy and has an amazing personality. The install staff did a great job at installing the fence as well. And another if not the most important point. I got consults from four fencing companies and H & H had the best Price hands down....Highly recommended ?

These guys were great!! on time, job was done in 3 hours Removed 75' of old fence and put up new vinyl

Fence looks great. The cleanup work however could be improved as wells as the communication and expectation.

They did a great job. They came out and they were very timely. They did what they supposed to do. It was a great company and I really enjoyed working with them as well.

It went well, It was really good.

Everything was great. The guy is nice, great from start to finished.

It went great customer was great and so was the price. I will definaly be using then again on my house and will be recommending them to friends and Family . Thanks again .

They started with the back fence first. They had left some gaps in the back and they told us they would fix the gaps with no problem after they finished the front. They did come out and fix the gaps afterward.

When I was out back, I noticed a hole in the fence and I knew it came from our neighbor's kids who would go out in the back with their the BB gun. I went over to our neighbor's house and confronted her about it, and tried to resolve the issue. She agreed that she would pay for the repair.

When I called the company about this issue, I discussed the hole with them and also mentioned the issues with the gates in the front and told them that I wanted it all taken care of during one visit. I told them my neighbor was willing to pay for the damage, and that I wanted to know the cost, so I could give her the quote. He said it would be $77. Then he was telling me the panel was $13 and she could pay for the panel and have someone install it, but I told him that I wanted them to do it since they were professionals and were already needed to come back out. They agreed to do it. I told her the cost. I was going to pay for the repairs and she would pay me back.

We were going to schedule to have Tom, the manager, come back out. I never got any answers from him. Over time, I became frustrated and called the office and spoke to the secretary and lost my patience with her. I did apologize to her for losing my temper and letting out my frustrations because I was tired of leaving messages and not hearing back. I asked that she leave a message for Tom about how upset I was. I guess she passed it along because Tom called me right away. I was shocked at how fast he responded after having several messages get ignored. Before I could get anything out, Tom started yelling at me and told me to "man up" and that if I wanted to yell at someone, to come up to the company to yell at him. We started arguing, because I thought it was very unprofessional to scream at a customer like that. I ended up asking him to calm down and we both cooled off and agreed to get everything taken care of. I paid for the repair and we got the appointment set up for that following Saturday.

It has now been 2 weeks and they haven't got back to me or come to do the repair. I also found it very strange that I received a text from my neighbor and the way she texted me sounded like Tom had spoken with her about our argument and about me yelling at the secretary. She told me that I needed to stop harassing her and I ended up very confused. It seemed like Tom and my neighbor were both speaking to each other and saying bad things about me. That seems very unprofessional to me from Tom because as a manager, I don't think it is right to be talking to someone about another customer. I don't think it was my neighbor's business to know what was going on with this company. I was the original customer with the damaged fence, I paid for the repair for the company to come out and she was just going to pay me back directly. There was no need for her to be involved with this company at all and he was giving her options on the panels and payment options when I was the paying customer.

One simple repair has now turned into a big dispute and I think most of the issues were completely instigated and started by this company. I would not recommend them.

They probably weren't the cheapest, but they did a perfect job. Our old wood fence (26 years old) was full of termites and just generally looked awful. Since we couldn't deal with all the neighbors except one, we had to install the fence on three sides on the inside of the old fence. No worries though since vinyl can get bugs or dry rot. They came out three times to replace the three sides and installed a gate. The color was perfect for the house and looks wonderful. Our one neighbor who was cooperative ended up getting a gate put in from the same company. I highly recommend them.