Benton's Plumbing Company

Benton's Plumbing is now United Plumbing and while Benton's came highly recommended, United Plumbing is not on the same level. I called them to come out and fix a leaking toilet. The receptionist, Nancy, was friendly and helpful and called a few times to confirm the appointment. Since I work full time, I had my mom at my house to let them in. The technician took a look at the problem and went outside for what seemed like a long time to my mom, but came back and replaced the tank-to-bowl kit and the flapper. He didn't communicate the problem to her or give her an estimate of the cost. An hour and a half later, he gave her a bill of $342.50. She told him, if I knew it would cost that much, I would have bought a new toilet. He charged $192.50 for 90 minutes labor (much of the time was spent getting basic parts which he should have had on his truck and talking on the phone), $25 for the flapper (fine) and $125 for the tank to bowl kit, a part which retails for $8-$25. I called the company to question them on the cost. Nancy listened to me and said she would talk to the plumber and get back to me. A few weeks went by and I hadn't heard anything. I called again. Nancy told me she had talked to the manager and he agreed to give me a $50 credit on my next service. I told her that wasn't acceptable because my mom had paid for the service and I wanted her to give her the money. Who knows when I would need plumbing again? (And, after this experience I certainly have no intention of using them.) Also, interestingly, she mentioned the person who performed the service for me was no longer with the company! She said she would talk to the manager again and get back to me. Another week has gone by, and I have heard nothing. To top it all off, the part they used is really cheap. The handle is very loose and you have to hold it down for a few seconds to get the toilet to flush. Benton's reputation has been flushed down the toilet by United Plumbing.

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I thought I was going to have to replace the faucets, but the technician was able to repair certain parts that ultimately corrected the issue. He was professional and efficient and I am happy with the service.

He was very creative and efficient, plus enjoyable to talk to. I will definitely call him again for any new services needed.

We had a drain clogged with roots and other things. They worked efficiently and quickly. They were very reasonable and responsive. I dug the hole for them to do the work and they did the actual plumbing work. They were very engaging, friendly, and empathetic. I really like the company.