Brian Stock Painting

"I’m totally shocked by this review because I left the [Member name removed] home knowing we did a great job. In fact, I inspected the completed paint job with [Member name removed] and he seemed very satisfied. I’m wondering if he actually wrote this review himself because we got along well and he seemed very happy with the work we did. I called to discuss this review and got no answer, so I feel I need to set the record straight. As the owner of Brian Stock Painting, I personally manage each and every job site, know exactly what is being done, and hire experienced painters whom I completely trust to do good work. I had my best painter on this project and he did a great job. I also visited the site daily and did some of the work myself. One of the challenges with this house were older, tightly fitting window sashes which required extra prep and sanding - WHICH WE DID. Even after that, my painter said the window frames were still extremely difficult to slide open, something that requires a carpenter not just new paint. Since the [Member name removed] were planning to sell the house, [Member name removed] seemed fine with just painting the windows, so that is what we did. We did tell him to leave the windows open as long as possible to allow the paint to cure. Unfortunately the homeowners decided to clean the windows a few hours after completion, so of course, some sills were sticking. When that happened, [Member name removed] called me. I personally discussed this on the phone and immediately (that same afternoon) sent my painter back to correct the problem, so I’m not sure what “un-returned” phone call he is referring to. After we fixed the windows, the client was satisfied and the job was complete. And as far as the pressure washing...again we did what was originally requested. After starting the job, the client asked to have the patio done as well, which was not clearly communicated when I prepared the bid, but we were happy to work it into our schedule. We did the entire job, including the additional patio work, within a very reasonable time and at a very fair price. Other than the initial sticking window frames, I NEVER heard about any other concerns. If I had, I would have taken care of it personally. Days after we completed the job the homeowners continued to mess with the stubborn window frames which caused more damage to the fresh paint surfaces. I never expect homeowners to try and fix any paint failures themselves. It’s always better to have a professional correct any problems. Homeowners also need to realize, just painting a surface cannot fix underlying structural issues. Again, if I had known about on-going concerns with the window frames, I would have been happy to fix them. I just found out about this weeks after the job was completed, when I read this review! I pride myself on being VERY responsive to customers needs and always return calls as quickly as possible. [Member name removed]seemed happy with the work we completed and paid me for a job well-done, so I’m completely baffled by his review. The majority of my customers are extremely happy with my work, as you can see by other reviews on Angie’s List. I approach every job with complete professionalism and guaranteed results. Whenever a homeowner has concerns, that I am made aware of, I make it right! I’m just sorry [Member name removed] didn’t give me the opportunity to do that before this review was posted."

"A pure pleasure working with [member name removed], her two big dogs were great, her roommate also made us very welcome, another good job, thanks for the great response."

"[removed member name]were great customers, they were off to play golf when i was there and I was dying to join them"

"Most folks have painted a room or two in their home, so they have a basic understanding of what it takes. While I appreciate some of my clients concerns, I’m the professional with over 35 years of experience and I approach EVERY job with skill and consideration for my client’s needs. I explained to her what we do when painting the walls on a stucco house. We spray on one coat very thick and then back roll it with a very nappy roller to make sure the paint is even and bonds well with the old coat of paint. We then spray another coat over that. That was the process we used on all stucco walls. All the trim and the garage doors were hand brushed and rolled with two coats of finish. She mentions that we only primed a small section of the trim, which is true, because we only prime problem areas mostly on wood and metal and there was some badly peeling paint on that section of trim. The reason for applying primer on woodwork is to seal in tannins (which are acids in redwood and other types of wood), for metal to control rust and to make the finish coat bond better. We primed the problem areas on her house and then gave those areas two coats. Applying primer to an entire house is a waste of both time and money unless the entire home's previous paint job is failing. My client also mentioned that I was not on the site as often as she would like, and I left the work to my guys. I always meet homeowners, discuss their bids and supervise my job sites as much as possible. In fact, I prefer to do a lot of the work myself, but sometimes it’s hard to control schedules. I may have to run to the paint store, do a bid or deal with another homeowner. That’s why I hire painters who are skilled, hardworking and honest. I can’t be on the site every minute, so I trust my guys to do great work and report to me several times a day. If a painter isn’t doing this, he doesn’t work for me and if there's a problem, I personally take care of it. I feel the price for this job was very reasonable, in fact after buying all the body color, I reduced my bid by $400.00 because my client provided some paint. My client and her sons were at home, watching every move we made, so I don’t understand their concerns. I'm not sure they realized we did in fact apply the necessary primer and applied two coats of paint to all surfaces. When my client asked about the coats of paint at the end of the job, I offered to do some extra work to avoid any misunderstandings, but she refused my offer. I hope she will realize that she got a top quality job. Since I’m a member of the Angie’s List family, I do everything I can to keep customers happy. I take pride in a job well-done and I don’t take any shortcuts. I rely on fair and honest reviews from customers to help build my business. With every home or business I paint, I guarantee my work for five years, so if there's any paint failure, I'll take care of it. Bottom line, this homeowner got an expert paint job for a great price. Sincerely, Brian Stock"

"This was a great job painting the Monterey Youth Hostile. It was great seeing all the young travelers many from foreign lands enjoying our Monterey Peninsula, made me want to get on a bike and join them. We followed the same color pattern as before and I was very happy with the finished product. Working with the crew at the hostile was great , very considerate to all our needs."

"I apologize to this client and will not refer this other contractor who was not on his game here. It won't happen again"

"These guys were great to work with."