COMPUSA

I WILL NEVER GO TO THIS COMPANY FOR ANYTHING, NOT EVEN FOR THE PURCHASE OF A COMPUTER. FOR ONE, FOR THE SERVICE THEY DID (REMOVAL OF THE TROJAN VIRUS) THEY ARE VERY OVER PRICED. I CALLED OTHER COMPANIES AFTER THE DIAGNOSTICS WAS MADE AND THEY WHERE CHARGING WELL BELOW THE PRICE I PAID. BUT IT WASN'T THE PRICE THAT BOTHERED ME. IT'S THE WAY THEY TREAT THEIR CUSTOMERS. WHEN I FIRST WENT TO THE REPAIR DEPARTMENT IT TOOK A GOOD FIVE MINUTES BEFORE I WAS ACKNOWLEDGED AND THE TECH LOOKED MY FACE AT LEAST TWICE. CUSTOMER SERVICE IS SO IMPORTANT TO ME AND INSTEAD OF GAINING A LOYAL CUSTOMER, THEY LOST ONE.

I THOUGHT THE PRICE WAS TOO HIGH. ALSO, IT WORKED FOR A COUPLE WEEKS AND THEN I HAD ALL THE SAME PROBLEMS AGAIN SO I DON'T EVEN THINK THE PROBLEM WAS MY HARD DRIVE. I THINK THEY MIS-DIAGNOSED MY LAPTOP.

OVERALL, THE SERVICE CENTER WAS VERY RESPONSIVE IN GETTING THE TECHNICIAN TO OUR SITE VERY QUICKLY. HOWEVER THEY CHANGED BILLING FROM HOURLY TO 4 HOUR BLOCK.

ON THE FIRST TRIP THEY CALLED ME TO PICK IT UP, AND WHEN I BROUGHT IT HOME NOTHING WAS DONE TO IT. THE SECOND TIME THEY RE-ENTERED MY PHONE NUMBERS. THEY NEVER CALLED, AND SO I FINALLY CALLED THEM A COUPLE OF DAYS AFTER IT WAS SUPPOSED TO BE DONE. I ASKED WHAT WAS GOING ON, AND THEY SAID THEY INVERTED MY THREE PHONE NUMBERS. THEY GOT ALL THREE WRONG. THEY FINALLY JUST FIXED IT, AND I LEFT. THEIR PROFESSIONALISM IS SORELY LACKING.

THEY WERE GOOD. THEY WERE NICE. WE DIDN'T HAVE THAT MUCH DONE, SO IT SEEMED A LITTLE PRICEY TO ME. IT WASN'T EXACTLY WHAT I'D HOPED FOR. THEY WERE DOING SOME CLEANING UP ON THE COMPUTER, AND I THOUGHT THAT IT WOULD WORK BETTER AND FASTER, BUT IT DIDN'T REALLY. THEY WERE VERY PUNCTUAL. THEY WEREN'T AS RESPONSIVE AND HELPFUL AS I'D HOPED. THEY DID SEEM VERY PROFESSIONAL.