About us
Family owned and operated since 1928, Pink Transfer Moving Inc. Moving & Storage is a full service moving and storage company serving Southern California.
Business highlights
Services we offer
We offer local and long distance moving, packing labor and supplies and storage services.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 3% | ||
| 5% | ||
| 0% | ||
| 3% |
Jeff Pink (the owner) came at our home for an estimate and seemed very professional. We have a big and very fragile painting and specifically asked him to NOT wrap it with any cardboard or paper. He assured us that he would never do that because his company "always" use moving pads for paintings. He also said that he was the only company that would accommodate our needs and expectations for this moving and delivery dates, and that he would be our moving coordinator from the first to the last day and would always be available for any questions or concerns that we would have, which was good because we had to rent a place in DC to wait for our delivery and needed clear answers to all our questions. We decided to trust him after we read good reviews online.
Our experience has been terrible. First of all, after the contract was signed, Jeff Pink sent us an email to ask for 50% of the total amount at loading which was absolutely not what we agreed before. Usually, reliable movers do not ask you any $ before delivery. That was the first red flag. Then, we never got any news from him and had to email/text/call without getting any answer from him. We did not know how long we needed to rent a place in DC which was very stressful for our family. Once arrived in DC, we still never heard from him. After harassing him by text, he finally replied that he didn't have any control on his contractor (because they are local, they don't deliver but deal with another moving company) and that he would try to get some information to know where the truck was. This was 2 days only before the delivery day. Finally, our moving was delivered one day late which we learned the night before, so we had to sleep on old mattresses on the floor because our rental was not available anymore and the hotel night was too expensive for us. I forgot to mention that I am pregnant and that we have two young children. It was a nightmare! And of course, no phone call or apologies at all.
End of the story: the truck arrived and our moving was delivered but one of our bookcase had been broken, and our painting seriously damaged because it had been wrapped with paper, so the varnish got stick against the paper. Worst of all?? We filed a claim but just got $100 for all - the last joke from Pink Transfers -. Jeff Pink NEVER called us, apologized or fixed the problem. This company might be ok for local moves but they are totally unable and unprepared for national and cross-country moves. I truly was dismayed by Jeff Pink and how unprofessional and unfriendly he has been till the end. Of course, I would never recommend this company to anyone and would just run away from them, even for local moves.
"Thank you for your feedback...we are pleased the move went well and you were happy with the crew."
"Thank you for your feedback...we are pleased the move went well and you were happy with the crew."
"We appreciate your business and taking the time to write your review. We are pleased you were satisfied with the move. Thank you again for using our services multiple times."
"Thank you for your feedback...we are pleased the move went well and you were happy with the crew."
"We appreciate your response. We try to provide the same quality of service whether the move is a small local move or a large long distance relocation. Again, thank you for the feedback."
"Thank you for your review. We are pleased that your move went well! Sincerely, Doug Pink"
"Thank you very much for your response. We try to treat the smaller move, like yours, with the same professionalism as our larger moves. Please call if we can be of help in the future. Regards, Jeff Pink"
"We are thrilled you were pleased with our service. Thank you very much for the kind words. Please call if we can be of help in the future. Regards, Jeff Pink"
"Please contact us as soon as possible at 626-357-2919 or 888-746-5668. We have no record in our database of a job listed under your name or address. We are concerned that you might have used a company using a name similar to ours that we recently took legal action against. Your help would be greatly appreciated."
My suspicion that they were trying to "use up" all the hours they had estimated appeared justified at the end of the job when they appeared highly motivated to include as many "overtime" hours as possible, despite the fact that during the move their truck broke and it took a long time to fix it (after they even asked me to jump start their massive truck, which did not work). That made the job take all day as opposed to only part of the day at much inconvenience to me. No apologies or accommodations were made - and, sure enough, they went into overtime.
Also, as a small thing, I asked them to help reassemble one of the baby cribs because it had gotten so late with all the time they took that I needed help to set up the babies' room in time. They did a bad job on it, and charged me the overtime rate (paying overtime to assemble a baby's crib bc they caused me so much delay is not terribly unprofessional in and of itself, but in light of all the inconvenience and slowness, and all the ways in which I helped them throughout the day, I was hoping to see "something" that showed a little give-and-take, but no. It seemed to be only "take" with these guys).
Side note: I even bought them McDonald's breakfast after they asked for it. They barely said "thank you".
Nice guys personally, but not a nice way to work.
"We are very sorry you were not pleased with our service. If you would like to further discuss your concerns please contact the office directly at 626-357-2919"
"Thank you very much for your nice remarks. It is important to us that we do just as good a job on smaller moves like your relocation as it is with our larger moves."
"We are glad your were pleased with our service. We try and give the same personal attention if you are moving across town, across the state (like yourself) or across the country. Please keep us in mind for any future relocation needs."
"Thank you very much for the positive response. Please contact us if we can be of help in the future. I will also pass along your praise to the crew mentioned above."
"Thank you for the nice feedback, we are always strive to provide quality service. I also appreciate your comments on one of the crew members. This can be a difficult job at times but our personnel must provide a professional attitude at all times."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
720 E Cypress Ave, Monrovia, CA 91016
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