HERK'S PLUMBING

The guy who came out was able to arrive within 30 mins of my call, he was nice, and that's where the good ends. $250 for 40 mins of work is criminal. This is an industry that holds you hostage to your own repair needs. You get to choose between astronomical rates and sewage pouring into your house. He left me to repair and fix the pipe he dug up and knocked a hole into fire the rooting. Told me to unfold a soda can, use that to cover the hole, and then just pile dirt on top of it. For $250 you'd think the repair guy could do that little bit of repair. I would highly suggest replacing your dispatcher (who seemed very annoyed to have to field my call early on a Sunday morning.... get a different job?) position with a customer service representative position, who actually has knowledge of the company and can answer questions before being charged for a site visit. I challenge you to be better, but you won't because $$$$

I cannot say enough good things about this company! They arrive on time. They are super knowledgeable and kind. They explain repairs and give options. The quality of their work is excellent! We had a toilet (40+ years old) that needed replacing, another one (25+ years old) that needed repairs, and then the morning of the appointment our water heater (8 years old) stopped working! Talk about frustrating and inconvenient! We called the morning of the appointment to let them know about the water heater. They came prepared for a replacement (which we did need). Additional issues popped up when trying to replace the toilet and they had to make an additional run for more parts. When the second toilet decided not to work well with the new repairs, they went out, picked up a new toilet, and installed it for us instead of requiring us to pick one up and make an additional appointment for it. When we panicked a bit about the estimated cost, they talked us through it in a kind, empathetic, patient and non-pushy way. The final cost was fair and below the estimate. All work was done efficiently and in a timely manner. The guys went above and beyond the call of duty to make sure that repairs were done well, done right, and everything was running properly before they left. I had started that morning in tears of frustration. I ended the day in tears of thankfulness! I would highly recommend this company to anyone needing plumbing services and they are number one on my list if/when we need any additional work at our house. Thank you SO MUCH Herk's Plumbing!

Overall this was a satisfactory project. The main, outside faucet continues to leak and I wish they had identified and corrected that problem.