Barton Overhead Door Inc

Kurt, the installer was outstanding. He did an outstanding job installing and troubleshooting the problems that arose during the install. He was very professional and answered each question I had without hesitation. There was a mixup on the installation date due to the original installer not being able to complete his previous work that day. We got bumped. I believe the scheduler should allow a little more time for each job to account for unforeseen circumstances. Other than that we are extremely pleased with the door and the company.

Fabulous! This is the only company that I will hire for my garage door needs. I previously had them out here twice, once to install a garage door opener and another time replace a cable that a dear (although foolish) friend had cut. Bothe times my experience was perfect. This time my experience was also excellent. Everything looks and works perfect. Technician was friendly, knowledgeable, efficient and arrived on time and went right to work. After all time is money. I have learned to read through the negative reviews and understand that problems might not always be due to the company. Some people expect more than is realistic.

From the beginning in dealing with the sales person to getting the work finished in a professional manner has been a struggle. Un-professional sales person (answering calls while speaking to me). The installer did the best he could under the pressure of doing piece work and had another job to go to at 1 pm but didn't leave my location until after 5 pm. Because he was in a rush, there were corners cut, panels damage etc. A couple of the issue that came up were discussed prior to install and the lack of communication with the installer was the actual issue. After calling with a list of problems they sent out an installer to fix one item. After calling again they sent out the original sales person to take care of the remaining items which took a week or so after his first visit. The original installer left the manual with the keyless entry code behind but no further instruction. Upon finding the time to change the code and seeing if it worked, I find out that nothing works. This could be user error, because, I'm not a Garage Door expert. I hired one, so I thought. Lastly, the door about 10% of the time doesn't close. When the second installer was here it would close several time in his presence. But when the Original sale person was here finishing up it worked that day perfectly. It has not closed several times since but I haven't called them on that yet, but I will be. Part of me not calling is having to deal with the same sales person that irritated me in the first place. (Barton was a subcontractor on a larger job, but all other work was complete before they started their items.)

We called Barton Overhead Door on a Monday and the provider was available the next day to repair our garage door. Our garage door had been broken for three weeks having tried to repair it ourselves. We had an idea of what needed to be repaired and the Barton receptionist quoted an estimate for the repair over the phone. We were told the serviceman could arrive between 2-4pm. He arrived at 2:30 and was done at 3:10pm. We also received a phone call from the office to announce the serviceman's arrival.
The serviceman was polite, professional, knowledgeable and efficient. He found that the bearing was broken and the sprocket had sheared off. The cost of the repair was exactly the same as what was quoted on the phone the day before. The repairman left us a can of lubricant spray to keep the door running smoothly. Our garage door now runs perfectly smooth and quiet. An excellent experience all around.

We had Barton come out and give us an estimate. The estimator was prompt and courteous. We scheduled the work for about 2 weeks later. The installer came on time and was finished in less than 2 hours, it helped that we don't have a garage full of boxes, just two cars that we moved out beforehand. I would definitely recommend Barton to anyone.

I called their company and like I said, they could not help me in am emergency. After the emergency was taken care of, I called them back and I said, "Can you give me an estimate on replacing this basic door to rental?," she said, such and such will go out and, "will give you and estimate." It took her a few days, timely enough and I called the guy and I asked him what the price was $754 or something like that. I said okay and asked how long will it take and he said, "I don't know, I have to ask people at the office but I'll put you as a cue and have them call you and I said, "that will be great," and they never called me. I went to the other people because they were timely, helped me in my emergency and they where $120 cheaper. He was nice, friendly, timely but never gave me a time frame and it was high quote. The punctuality wasn't horrible. I will use them only if the first option wasn't available.

Repair technician was prompt and professional.

I called up Barton at 8 a.m., told Brenda my problem, she gave me a quote over the phone and made an appt. for me that same day. They arrived early, were prompt, professional, fast. The job was done in 20 mins. My quote was almost exact, $3.00 difference.
There is a 10 yr. warranty on the work and spring. Great company, 2nd time I've used them, as they installed the door 11 yrs. ago.

I had a bad experience with Barton. Their warehouse had the panel I needed, which was extremely hard to locate because my door pattern is no longer manufactured. However, the service manager told one of the laborers to paint the door red using a roller and because the roller was used it ruined the panel's smooth finished and created the pattern from the roller.

Sercive rep tested the switch, inspected the original sensors, did a minor adjustment, tried the switch again and deducted that the sensors were faulty and in need of replacement.