Bailey's Heating & Air Inc

Baileys Heating and Air Inc, replaced my entire heating and air system and reinsulated my attic. Also, they installed a whole house fan. The service was excellent, very professional and honest company. I highly recommend this company for your heating and air needs.

unknown

Bailey's was professional, clean, and hard-working. The project took three days, but my entire system was replaced and a second return was added to my home. Despite some difficulties getting the new unit into the attic (due to its size) and getting the system to run properly, the technicians worked tirelessly to make sure everything was installed correctly and functioning. Bailey's took care of applying for the rebates, obtaining the permits, and arranging inspection. They were informed about which rebates were available, which units would have the best ROI, and which efficiency levels would be the most beneficial for my home and my needs. When I received quotes, there were cheaper offers. But only Bailey's demonstrated the attention to detail that was important to me - upgrading and testing each vent to comply with current regs, recognizing the need for a second air return in my house, offering a smart thermostat option, and realistically estimating the duration of the project and the challenges that would be faced. The crew was clean and respectful of my home. I was working all day and returned home to find a new return installed, but no sign of any work being done (no mess, no dust, no debris, no footprints). Most of the time when multi-day projects have been done at my home, the crew takes shortcuts when the project isn't yet complete (leaving tools behind, leaving the cleaning until the last day). Bailey's didn't do that. Which I appreciated tremendously. The only inconvenience was being without heat for a night. But I stayed with family, and this would have been avoided if I had chosen to do the project at any other time of year. I'm now enjoying a far more robust heater and looking forward to a summer that does not involve a kaputt air conditioner on a 110 degree day.

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unknown

I have lived in my house for almost 4 yrs, no issues with furnace to date. Trying to be a good Preventative Maintenance kind of guy, I scheduled a $60 tune up through Angie's List. A service tech came, 30 minutes late for the 2hr appt. window (so 2.5 hours after window started). He did call ahead of time to let me know he would be late and I appreciated that. He proceeded to do some air flow, gas pressure, and temperature testing as well as change all the return filters in my house. He was a very polite and professional guy. He concluded that my furnace worked great, I paid my $60, and he left.
Three days later, the furnace started acting weird. It would shut off after about 15 minutes of heating. If the house only needed to be heated 1 or 2 degrees, this didn't matter, but if I needed the furnace to run for a longer period I was out of luck. I called back for a follow up appt.
A few days later, a different service tech showed up, 15 mins early to the appt. window. This technician was much older, seemed to be quite a bit more knowledgeable, but was very unprofessional. He kept cussing at my furnace and telling me "why he would never buy a Lennox" for his house and that the "freakin' Engineers" at Lennox didn't know what they were doing. I happen to be an Engineer (albeit not for an HVAC company) and didn't appreciate this. He troubleshooted the condensate line, found no issues, and then narrowed it down to the gas valve. It wouldn't hold a very steady flame on low-fire mode, and would completely lose flame on high-fire. He cycle between low/high-fire modes many times using a jumper wire, which is probably standard practice, but seemed that it would be a bit harsh on the blower motor. He concluded that I needed a new gas valve and could have it in a few days. The office called me the next day and we scheduled an appt. for a week out.
During the period before the next appt., my house understandably got very cold, and I decided to run the furnace just to gain a few degrees. I turned it on, continued doing whatever I was doing at the time, then had a smoke alarm in my house start beeping and saw some smoke coming from the main air return. I realized that the blower never kicked on, which must have caused the coil to get very hot. During the next appt., the same technician spent most of his time troubleshooting the blower. Same type of attitude towards my "@#$% Lennox". He concluded that the motor was fine, but the speed controller needed replacement. Painful news knowing that my furnace was working fine before my very first appt... The technician did advise me to buy a unit online, as Bailey's would likely charge me for a new controller and motor (they come as a package from Lennox) and it would be very expensive. I appreciated his honesty on that. I assumed that Bailey's would install the new controller for me, but I couldn't talk the main office into charging me less than 1hr of labor to install. It's literally two small bolts and an electrical harness connection, 2 minutes at most. I decided to do that part myself and save $120.
So, at the 4th appt. and after 4 weeks of no heat in December, the technician replaced my gas valve and my furnace roared to life again. I'm now happy that it's over. Bailey's seems like a good company with good customer service. The first technician was either very inexperienced and damaged something on my furnace, or it was just a terrible coincidence. The second technician was rough around the edges but knowledgeable. I can't help but think that he may have damaged my blower controller, though. Or I'm just super unlucky.

unknown

Bob did a great job working with us (and our dogs).

Our house AC ducting is not optimal (single zone) and we were having a lot of trouble keeping the house cool economically.  

The AC already works much better than it did with a few adjustments.

This company carries good technology in order to diagnose AC issues.

THANKS GUYS

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unknown

He was very friendly, knowledgeable and professional.

They are very good. For some reason the temperature was cold and they could not do the maintenance on the system as it was too cold outside. So they said they would come back and do it. They came out not one their regular routeing but on a special trip to do that particular charge that they did not accomplish because of the weather that day. That was good. I didn't have to ask them or nudge them, they just came out and did it automatically without any charge. Their technicians are very courteous, they remove their shoes when they come in. They tell me what they have found and what to do to keep it running. They are quite good.

From Alfredo, our salesman, to Lee and Robert, our installers, including the office staff, EVERYONE at Bailey's is amazing! Our job was completed in 3 days, except for initial and footwork testing. Lee and Robert were friendly, non-intrusive, cleaned up afterwards. I cannot recommend this company more highly.

It went well, all worked out fine. They had to come back the next day to finish the job, but they did it.  The city inspection passed.  The furnace was extra loud, so I called them and they came back for free to check out the system and made changes to the settings and the filter to make it quieter.

unknown

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I think they are competitive and very reliable. I would highly recommend them.

Had our entire system replaced this past February.  I called Bailey's
first, and Mitch came out promptly and went over all of our options.  He
was very clear and forthcoming about the costs of labor, all the
available units, rebates, etc.  He encouraged me to look around before
making a decision and that I be comfortable.  There was zero sales
pressure.
The other company I had come out (I won't name them,
but they are huge in the Sacramento area and surrounding areas) was ALL
pressure.  They were knowledgeable and professional and friendly, mind
you - but they deemphasize the equipment and want to sell you on
relationship with the company and perception of value.  Getting any real
facts about the equipment was nearly impossible, and getting the guy to
leave my house without committing basically resulted in me having to
throw him out.
So naturally, I went back to Bailey's.  I had a
better system with dual zoning and a wi-fi thermostat installed for less
than an inferior unit with no dual zoning by the other guys.  The
installation techs were professional and knew what they were doing.  My
pregnant wife was totally comfortable with them in our home even without
me there.  I wish I remembered their names so I could give them credit
in the review for working late to finish on time, and taking time to
explain everything every step of the way.
Bailey's handled the
rebates for me, and I got a better PG&E rebate than I was even
expecting (they were reserved in how well they claimed they could seal
my existing ducts, and did better than they promised).
I would do
business with them again, they will be the only company I use for
maintenance of my unit.  I love our new dual zone AC unit, I keep my
house cooler and still have a lower bill than last year.
I only
held off leaving this review until I got all of my rebate checks back,
just so I could be positive everything was done right, and it definitely
was.  Thank you, Bailey's!

it went great he did a wonderful job

Please see above.

unknown

Everything went great. Showed up on time!! Cleaned the return vent and check the roof unit. Also changed out our thermostat. I've used this company when I first purchased my home.

Was performed as requested.

They were very professional. WHen they started to check the heater and the control after the air conditioner I thought there would be additional charges. But they cleaned and checked all parts and the system works great! All of it with a smile.