For those of you who want the short version: horrible customer service and communication, hired sub-contractor who he had never worked with before, 5 weeks past quoted timeline, unprofessional. For those of you who want the full review: I did a lot a research before hiring Pro-Tec. I was looking for a local contractor who could perform a small sized master bathroom remodel project. The project consisted of demo and haul away, installation of marble tiles, vanities, stand up shower, relocating a wall by a foot and moving the electrical/plumbing, etc. I had three contractors come out and Sonny was the most attentive. He lives very close to my house so he stopped by three times to go over things before the project started. I was impressed and felt he understood what I wanted the most of the three who I met with. He and his company had good reviews online (which now I wonder if they are even real and recent reviews) and his contractor’s license is clear and current with the state board, so I hired him even though he was not the least expensive of the three bids I got. Keeping in mind that I still had to order, pay, and pick up the marble tiles, the vanities, the toilet, and all the fixtures. So my bid was just labor, demo, haul away, installation, and working materials. This company is not full service in that manner. He told me that the project time line would be three weeks and I responded that seemed like a long time for such a small project. He said it was the time he needed and that they may finish sooner but three weeks was what he needed and we agreed upon. He came on the day selected to go over things and the project started shortly after. Every week Sonny would text me asking for a payment and not for any other reason or to check how the project was going. I made the payments as requested even though progress was very slow. Each day a worker or maybe two would arrive around 10am or later (some days not until the late afternoon). Most days it was just one worker. Some days he took days off for personal reasons. No one told us he wasn’t coming. I had to contact Sonny why there was not any work being done at the house. The worker did as much as one person can do in a day. He would stay until 6-7pm most days. On the second week we were concerned and expressed it. We were assured that the worker would be done on time. On the third week we informed Sonny of how disappointed we were with how the project was being handled and that they were nowhere near being done. Again, we were assured the project would be done. Even though at this point the tile hadn’t even been started! Every time we asked, he would say it will be done by the coming Saturday. Everything went from bad to worse from here. I learned that the worker that was doing my project had never worked for Sonny before and that he was a sub-contractor. So even though I hired Pro-Tec and trusted Sonny, he hired someone else he’s never used before to do my project for him. If I wanted some random worker to do my project I could have found that myself and saved time and money. Every time I confronted Sonny about the progress he would blame it on something else which was not true or blame the worker. We have remodeled several times and know the process and timelines for such things so lying to us does not help. It just makes it worse. Now we are on week four and completely irritated when Sonny comes by the house and has the nerve to ask for another payment, I told him that I would not pay another penny until serious progress had been made. The workers being stressed out by Sonny and is trying his best to complete the project but it’s a big job for one person. Some days he’d stay until 11 or 12pm when we really needed him to leave so we could go to sleep. On weeks five, six, seven more of the same. Hardly hearing from Sonny unless I contacted him to complain or ask a question, the worker here 10am-? just trying to get the project done. The worker was visibly frustrated and so were we. We felt trapped in this project and contract with Sonny. This project went on so long (started 4/23 and completed 6/25) we had to cancel several important events that we usually host, Memorial day, Mother’s day, Father’s day, etc. I cannot express how much I regret hiring and trusting this company with my project. Things in my house were damaged during the process due to carelessness; the whole house was a disaster for the time they worked inside and keeping it clean was very difficult. Dust and debris everywhere. Furniture , floors, and stairs started off covered but once it was so dirty and dusty we had to remove it, they never replaced it. A stair banister corner was damaged, it was repaired but it’s not the same. The finish on our floors was damaged and will need to be replaced. They left stains on the driveway from products and leaking trucks, just a mess. Finally, they finished just shy of 8 weeks! The project is done now and it came out fine for the most part. The result is what I’m sure any contractor would do. Nothing great or above and beyond or better than average…just done. The icing on the cake, the night the worker finished doing the last of the touch ups, not even an hour later Sonny texts me asking for the final payment! WOW! This shows the kind of person he is and now you know what you can expect.