Carpet Man

I hired Carpet Masters through Angi, and the experience was truly horrifying. Ben T arrived on 9/26, and I paid him the agreed-upon amount plus a tip when he arrived. He was contracted to spot-treat and steam clean my stairs, hallway, and master bedroom. He skipped the spot treatment and rushed through the job. I was wearing slides when I checked the work he did, and I mentioned that it really didn't look clean. He gripped me, What do you think I cut corners? I honestly don't think he cleaned anything upstairs, to be honest. After he left, I found a large puddle of water downstairs that was from his machine. I cleaned it up, then discovered the staircase was so saturated that water pooled around my feet with every step. Despite 5 fans blowing for 24 hrs, and large beach towels sopping up the water, the carpets developed a strong mildew smell that spread through the entire house the very next day. The odor was so bad that my children had to stay with friends. When I called him back, he resisted returning, then agreed to come on 9/29. His solution was to spray deodorizer instead of fixing the problem. He went out to get the deodorizer, and my husband said to me You can't just spray deodorizer on mold. My husband stated that the stairs needed to be properly cleaned first, but Ben claimed it was the carpet's fault. When pressed, he became verbally abusive to me and, after being asked to leave by my husband over the speaker phone, he called me a f***ing whore. To my face, then sped off. The incident left me shaken. I stopped payment on the check (at a $35 fee). While I was on the phone with the bank, Ben repeatedly called me over and over. After taking some time to calm down, I noticed he texted me, Sorry, it's the carpet guy. I won't cash your check. A little research on Yelp revealed that there are dozens of online complaints about him personally, which I should have checked before, but I trusted Angi to properly vet its contractors. I strongly urge Angi to investigate Ben Timmons, remove him from the platform, and reevaluate the vetting process. This type of abusive, negligent, and unsafe behavior should never be allowed under Angi's name.

Ben was Excellent! We contacted him based on Angie’s recommendation, he booked our appointment and he cleaned our carpets today. Very nice man with excellent work ethic. He addressed some stains and our carpets look brand new. We would definitely recommend the Carpet Man!

He was nice and my carpets were not in the best condition, which I understood. However, it was discussed to do the cleaning with the least amount of drying time because I had a sick person and elderly person in my home. They needed to be able to still operate within the parameters of the home. It took 3 days for my carpets to fully dry. Some areas were so wet, it was not ok. The equipment used appeared to be outdated and he left water on the laminate floor that someone could have slipped in. I will not ever use the Carpet Man again.

All was done as expected.

Absolute Nightmare

They did a fantastic job on a very stained carpet. Showed up on time and were very professional. Highly recommend.

Good

Ben is very professional and courteous. He helped me with pieces of furniture I couldn't move easily. The area rugs and 2 club chairs were beautifully cleaned. I am very happy with his work.

The job was alright. My upholstery was not as clean as he promised.

X

These professionals know well the services they provide. Did a nice jib and left the job clean!

Carpet looked much better!

Did a add very good job and easy to work with.

Good advice

This man did a beautiful job well worth the money. He was over all a very nice person and knew what to do.

They were very thorough and did a beautiful job!

n/a

They were in time and did a good job.

On time and professional and very skilled!

Had upholstery cleaned. Nice job, neatly done, would recommend their services.

When the work is completed, I will give a review. Carpet man had not started the work

Iâ m so thrilled with the work that was done on an area rug I have in my living room. Two ends had begun to fray out and, of course, they were diagonal corners.. I was concerned as to how much rug would need to be trimmed off in order to fix the damage. The Carpet Man only needed to trim a quarter inch, which was the bare monument, to accomplishing the repair and the finish is way more sturdy then when it was new. I also had them clean the rug and boy, oh boy my rug looked better than when it was new. I would highly recommend The Carpet Man to my friends and family.

Friendly,on time , clean work .

Really courteous & efficient — did a fabulous job!

Great people