Far East Landscape Maintenance

No where. Tony lacks customer service. It seems he wants business but he ignores your messages and lacks communications where it is important to have. I even confirmed appointment for next day. He ignores you if he doesn't have an answer but should at least be honest. I re arranged my schedule so I could be home for initial appointment/service of home/gardening/clean up project. No Show....I called and texted 3x. I finally got a text back saying he is sorry he couldn't get anyone but if we still want service for another time then he would schedule another one???. Why didn't he answer any of my previous texts before or at least let me know ahead of time so I didn't wast a whole day?

I have used them for quite a few months. When they show up they are here for about 15 to 20 minutes. I have a good size yard, it doesn't have a lot of grass so they don't need to use a lawn mower, but basically what they do is they go out with a leaf blower and hedge trimmer and they cut some things with the hedge trimmer and with a leaf blower blow most of it to the back wall. Some of it they will throw into the trash can but there plenty of weed. So I've actually asked a number of times for them to clean it up and they never seem to do it and when they show up I would have expected it's usually less than one hour of labor they put in when they show up and a lot of things are undone. The employees speak broken English and I can't speak in Spanish so part of it is I don't know whether when I communicate to them something it's like they don't completely understand it and that's why they don't do it. One of the things I've noticed is they don't take the initiative as gardeners. In other words for example in my backyard I have a little fire pit with chairs sitting around it and often times the winds come up and blow a couple of chairs off. They come out to do their garden maintenance and there are like chairs blown over or if I have water going there from watering rather than lifting the hoes to clip whatever needs to be done around it and they don't take the initiative to pick up the chair to catch the weed that the chair fell on top of. Honestly, it is not something that I have to ask them. If it's weed that needs to be cut or grass that needs to be cut they just show up and cut the grass.

They did build a new wall and it is straight, level and of the correct length and height. However, the face of the wall has stray splotches of mortar on some of the cinder blocks which makes the wall look like it was built by an amateur. Far East Landscaping also buried about 500 to 1000 pounds of block wall debris in my flowerbeds and yard. I really don't understand why they did this as they did have a very large concrete dumpster to haul away the old wall. Tony indicated that they filled that dumpster twice and they probably did. Why they felt the need to bury 500 to 1000 pounds in my back yard is a complete mystery - but facts are facts. When I discovered the buried material (a couple of months after the job), I called Far East Landscaping for an explanation or remedy. The owner stated that this practice was normal. I will not use Far East Landscaping again. I recommend that Angie's List users look elsewhere for a masonry contractor.

They were good, they were professional, they did quality work, and the price was good.