REDWOOD LANDSCAPE INC

Service Provider Response

I am grateful to the [member name removed] for their very kind support. During this project, I explained to them that there are hundreds of ways to create a bad water feature, but only one way to do it right. I believe if something is worth doing, it's worth doing it only once, and doing it right. I'm glad to have had the opportunity to create a beautiful water feature for them that will provide many years of enjoyment. Clients like the [member name removed] are a perfect example of why I love my job!

Service Provider Response

While we ar Redwood Landscape, Inc. always appreciate feedback, for without that vital information, it is difficult for us to continually evaluate our goals and achievements, we must point out that the customers did not in fact hire us to design or install their landscape. Thus, a completion date in April is puzzling. Regardless, while an unfortunate loss of client contact information did delay the delivery of the bid for installation, the customers were contacted the instant that the information was retrieved, and the customer indicated that they were still interested in receiving our bid. A fair amount of time was spent on the phone with the customer, who had some good questions and input, going over details which were lacking in the landscape design prepared for them by a competitor, before the bid could be prepared, and the bid was ultimately emailed to them. While our initial consultation is always free, the customers also received the above mentioned consultation/design help for no charge. It is unfortunate that the customers were unhappy with our bid/fees, but we have no control over their budget or expectations, nor do we have any control over how they accomplish their goals, or with whom. Had they indicated to us that the bid was higher than they wanted, we could have possibly suggested adjustments to the design which could have reduced their cost. We take great pride in our award winning work, and in our long standing excellent reputation, We feel that our fees are fair, and are comparable to other reputable firms in our field, here in the Bay Area, especially considering the fact that Tony Morales, President and Designer of all Redwood Landscape, Inc. designs, PERSONALLY works on EVERY job we do. Due to this, we only schedule one job at a time, allowing him to apply his 33 years of experience to every task on every job. Most of our competitors cannot do this, but we do, and we always will. We would have very much liked to have worked with the customers on their project, but we respect their decision, and hope that if they ever have another landscape project in mind, that they will consider us again. We value all of our clients, and potential clients, and we always look forward to the opportunity to exceed all expectations. We thank the customers for their consideration, and we of course wish them many years of enjoyment in their garden.After all, in the words of Thomas Church:" Gardens are for people...."

Service Provider Response

While we appreciate the customer's kind words and enthusiasm, it is unfortunate that this appears to be a case of mistaken identity. The customer has never been a client of Redwood Landscape, Inc. In fact, we do not even do the type of work he described. We are strictly an award winning residential Design/Build firm, and we would never take credit for something that we did not do.