Sholes Overhead Door Inc

They came the next day after a long day of work and got it back on track and pushed back into shape. Lubed it and it is nearly as good as new.

unknown

unknown

unknown

We wanted a panel with windows for our segmented garage door to let in some natural light.  (There were none in the 10 year old house we'd just purchased.) Impressively, during the inspection before we bought the house, the inspector noted that the garage door was installed well and moved with less resistance than many newly-installed doors (impressive). We contacted Sholes about adding a window panel to our garage door since they included a sticker on the inside of the door (another good sign of a reputable company -- leaving behind contact info on things they've installed).
They let us know that they brand no longer shipped to the West Coast and weren't sure they could get parts. However they looked into it and found that they could get the parts (though they would be more expensive since they had to special order -- about which Sholes was apologetic).  It was still cheaper than installing a completely new door with window panels, we decided to go ahead and purchase the new panel and have Sholes install it.
They let us know that it would be a few weeks before they received the new panel.  Once it arrived, they came out and installed it in a single day, as promised. The new panel is installed perfectly, matches exactly with the existing panels, and the door works exactly as it did before.  They advised me to keep the old panel in case another gets dinged or otherwise damaged.  They even threw in for free some frame inserts for the windows (since they had some extras, and, as I mentioned previously, that brand doesn't distribute out here any longer).  
Couldn't speak more highly of this local, family-owned business.  Thanks again, Sholes!  We'll definitely work with you again if we ever need garage door work -- and will recommend you to anyone else who does too.