ABRIL ROOFING INC

After a month and a half, the brand new roof is already leaking in multiple places. When I called yesterday to have someone come out, I was told someone would be here by 11AM today. Having not heard anything back by 11, I called all of their phone numbers (including the two supposed "emergency" numbers) for over three hours leaving multiple voicemails and emails with no response. Finally at 2:30PM, someone picked up the main phone and told me that the dispatcher had made a mistake and that nobody would be able to show up until tomorrow, all the while my roof is leaking, dripping on my brand new floors, and leaving water stains on my freshly painted ceiling. There seems to be little to no care for customers after installation, they just collect your transfer fee and push off your work until it is convenient for them.

It took awhile to set up a date to coordinate with the other company that was installing the Solatube. But once we had a date that worked for both companies and it was not expected to rain, it went very smoothly. The roofers came the day before to power wash the roof and gutters, then the next morning the Solatube was installed and that afternoon Abril's roofers returned to seal the entire roof and protect the new hole edges from the Solatube. David kept in touch with the other company so that the timing was just right. I was very pleased with the professionalism once we got it all set up.

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My wife and I agree that Abril Roofing provided excellent service regarding our foam roof installation. If you are considering a new roof or experiencing problems, do your diligence and research. If foam is an option, then Abril Roofing has the experience and expertise. Now we have no roof or rain water worries.

Installers prepared the area meticulously and cleaned up beautifully afterward. Their bid was by far the lowest to reroof with insulating foam. Love the new roof and our house is now cooler in the summer and warmer in the winter.

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THEY SENT A FEW WORKERS OUT WITH A HAND DRAWN SKETCH OF WORK TO BE DONE! IT WASN'T ALL DONE AND HAD TO CALL THEM BACK FOR COMPLETION. GUTTERS WERE NOT CONNECTED TO GROUND PIPES EITHER. POOR EXPERIENCE.

Restored and refurbished foam roof. Removed old surface and prepped roof. After solar mounts were installed, came back and sealed mounting areas and installed new foam surface. Cleaned up.

The woman I spoke with on Wednesday said that the person who usually does estimates was out of town, and was due back on Monday. When she offered to set up a visit for later that next week, I told her that I would have to check on my schedule and get back to her. She then asked me to hold on for a moment while she spoke to someone in the office. She said that they could come out the following day, Thursday, between 3-5 pm., that it wasn't the usual guy who did estimates, but that he could do one. I said great and confirmed it with her.

No one showed. No one called.

Not only that, but no one returned my call when I left a message explaining that I was still interested in scheduling an estimate!

The work went well.   They gave me an estimate, I chose them and they showed up on time and did the work.   They had to come through the house to get to the deck and they were careful not to make a mess as they moved their materials and themselves through the house.   They did the work over a two day period as promised and cleaned up after themselves on both days.  They gave me clear instructions as to how long I had to wait before I could walk on the deck and clear warranty information.  They also called back a few weeks later to ask whether I had any questions.
My wife and I were completely satisfied with the work.

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Abril was on time, new what he was doing and did it efficiently

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The contractor's crew arrived on time and was very efficient.  They worked steadily at a workmanlike pace and each of the crew members put in a full day's work every day on the job.  At the end of each day any trash and debris was picked up and hauled away.  As the end of the project neared, it became necessary for me to remind the crew of small portions of the job that were left undone.  Once identified, these were finished in a timely manner.  A subcontractor that installed new gutters and downspouts had to return to correct a minor problem and that was completed in a timely and satisfactory manner.
Overall, the job was finished satisfactorily but I had to prod the crew to pay attention to detail near the end of the project and I had to insist that the prices of added work be invoiced at agreed sums as it tended to creep upward.

I had a good experience with them over the phone when I made the appointment for an estimate.   He came out and looked at the roof.  He was friendly, punctual and provided lots of information.  He was also nice enough to leave a sample of the foam roofing material.  Then he drove away and we never heard from him again.
I have called twice over a 4 week period to try to get the estimates and I was assured each time that they would be forthcoming.  We've never heard from them again and now I could never give him the job, even if I had an estimate, as I don't have any faith they'll do what they say.

She made an appointment for me twice and they didn't show up both times. The third week I called to find out if they had gone out to do the estimate and she said that they did not like to do shingle roofing. I asked why it took them so long to tell me that, and she didn't have an answer.

Not applicable.

We shopped around for a foam roof when we heard of the advantages foam gave to flat roofed homes. We had several companies bid, but because there were as yet undetermined damage to deal with under the old roofs, Abril was the only company that gave us real numbers to work from before launching in on this project with many unknowns. They were as clear as one could hope about the costs of dealing with various scenarios.They were also forthcoming about scheduling, as we were on the cusp of the rainy season and they had many roofs to schedule in. The people who came to consult with us were knowledgeable, helpful with information and suggestions for solutions to many problems, and undaunted by the plethora of details involved. Someone would always reply to our called in questions on a same day basis. When the crew arrived, they were very hardworking and agreeable. They were also agreeable to our additions and changes even though they had a schedule to work under. In fact, I have never seen a bunch of fellows work with such dedication and energy in my life. They got there at sunup and would work  hard 'til dark. What ever wrinkle that arose...carpentering, plumbing, electric, arborist, there was always someone there who could handle it. They powered through the whole project and finished on time, right before the heavy rains. There were a few drain details to be worked out at the end, mesh drain caps to add, and a specially ordered skylight that took a while to come, but they handled the last details in a timely fashion. We felt we were in good hands, and although the roof cost alot, we got a good job for our money.

The actual work performed was pretty good, workers were good and cleaned up after work was done. My main complaint is  in regards to communication. There was a consistent lack of follow up in response to emails and phone calls starting with setting up an appointment for the estimate to providing the estimate to notification of the actual day the work was to be performed. Their prices are competitive so I guess that's what one has to put up with in return.

I called Abril Roofing on 10/5/2012 to request that someone come to the house and provide an estimate for replacement/repair of some exposed wood beneath my gutter line. The receptionist took all of my information and indicated someone would call to let me know "when they would be in the area." As of yesterday, 10/11/12, I hadn't heard from them, so I called back, and spoke to the same receptionist. Turns out that they had me on their calendar to come to the house today, 10/12/12. I asked when they were going to call and let me know that they were planning on coming. She indicated she would have called me later in the day when she had a confirmed time. In any event, I asked her to call me as soon as she had a time locked in, so that I could try to be home. She called at approximately 2:30pm on 10/11 to let me know that Rick, the owner, was scheduled to be at my house at 3pm today, 10/12. At 9am this morning (the morning of the appointment), the same receptionist called to indicate that they were "swamped with work" and they would not be accepting any new orders for asphalt roofs (which I don't have, by the way), and canceled my appointment.
I would not recommend any work by Abril Roofing, simply based on how flaky their communications have been.  If they cannot commit to taking on new work within 24 hours of an appointment, I have little faith that they would follow through on any repair work they agreed to complete.

Received 4 quotes, there's was the lowest plus had the good reviews. Came on time, was responsive, and fully installed in 3 days. In addition to the roof, removed old and installed new facia at the same time.
All went well with the exception of a little slow to put things back together. Took a couple of weeks to reinstall a porch, outside lights, and pool solar water panels.
All-in-all, would use again. If I didn't have solar water panels or had the facia work done it would be an A+.