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PROLITE APPLIANCE SVC & REPAIR
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Family owned business, WE COME TO YOU and repair washers, dryers, refrigerators, freezers, ovens, stoves (gas, propane, electric) range hoods,Dishwashers & microwaves....We accept all major credit cards...ANGIES LIST SPECIAL 25.00 off first service call..(must mention at time of call) We also sell Appliance Parts..
Business highlights
Emergency services offered
45 years of experience
Services we offer
After Hours Scheduling, Family Friendly "WE COME TO YOU" Honest Service, On Time Scheduling, all the major appliances in your home.....We repair washers, dishwashers, dryers, electric), freezers, microwaves, ovens & stoves (gas, propane, refrigerators
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.411 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 0% | ||
| 18% | ||
| 9% | ||
| 0% |
Showing 1-11 of 11 reviews
Alan D.
Aug 2019
Aaron showed up on time, pulled oven out, and fixed it in a half hour. Diagnosed the problem immediately and remedied it. Bet he wasn't even here a half hour. I'm in love!!!
Elvin E.
Sep 2016
replaced heating element and now works fine
Mark F.
Jul 2015
unknown
Sue W.
Jul 2015
good, fast, professional, no-nonsense service.
Melissa R.
Apr 2015
unknown
Meri B.
Jan 2014
This provider was available 24/7. He came out that evening - the mother board needed to be replaced. I paid with my credit card for the $100 visit, and he instructed the tenants how to survive until he could get the part. He called on Monday, told me he would have the part on Tuesday and gave me the full amount remaining to be charged to my card, when the installation was complete; I agreed, allowing him to make installation appt. directly with the tenant. During dinner on Tuesday, he installed the part and then tried to call me for payment (which I thought I'd already handled) and refused to leave my tenant's home until he received payment when I was unavailable. I thought I had already agreed to the charges and provided my card, but he made my tenants pay him before he would leave. Very awkward. I understand that the misunderstanding was partly my fault, but he should have been much more clear (I didn't even know what time he was meeting my client, so how could he expect that I would be available to him at that time?). He was available when I needed him and seems to know his stuff, so I recommend that if you use him, be very clear about the details up front.
Tina M.
Dec 2013
We called owner on 12/20/13 early AM to fix our Washer Machine which was not spinning the clothes properly on final spin left clothes wet, and he said he would send someone out or he would be out to fix it within that afternoon. He ended up sending his father whom started to take apart our dryer and we had to stop him and tell him we called about our washer not our dryer, he looked at then said he did not know how to test these newer washers and asked to take our washer service manual and then insisted we pay a $55.00 Diagnostic fee which for a Diagnostic we never got? He said he would come back same day or his son would to fix it. Never came we called and told his son (owner) what happened he said he would be out the next day to for fix it and meanwhile he would talk to sears explain issues with washer to find out what part may need (never gave us a price of estimated part and any other installing fees) he came out on 12/21/13 still would not give us a price and he put in the Actuator which we priced at sears as well which cost $56.90 he charged us additional $100.00 for part + $60.00 for labor to put in additional to the $55.00 "diagnostic" we never got = $215.00. Washer does work but we did not plan on spending that much money and would of liked an honest quote not just charge us for what they assume we can afford, What if I did not have they money? What would they of done?
Response from PROLITE APPLIANCE SVC & REPAIR
"On behalf of Prolite Appliance, I do appologize for any miss communication during the repair process, this is Holiday rush hour season, I had a flood of calls, & I usually go out on these repairs, but because of My busy schedule,I sent out my dad...of Course he is an old timer & on this paticular model he did not know how to do repairs..But I was contacted and new right away what needed to be replaced...I drove out to the parts house and picked up their last part on this washer during crazy holiday traffic, So this customer can wash clothes on this christmas holiday & I did the necessary repairs..All worked great...As I understood before I left, the customer was pleased and happy with work done...I did not know the experience with what happened with my dad..I would have refunded the customer the 55.00 disability discount diagnosis fee if He would have asked me, because of his disspleased experience with my dad...As far as the part is concerned, this is the price that I charge, the availability was immediate, during the busiest time of the year, There was only one left at the parts house, & no one had to wait 7- 10 days to have washer fixed...I warrantied the part for 90 days...I really am doing my best at taking care of this customer..& I will personally call this customer and bring over the 55 dollar disability discount fee today... I am not perfect, & I really do work hard at trying to take care of all my customers...I work hard at being honest & upfront with all my customers...I will work even harder at making sure this type of experience doesnt happen again...I want all my customers to be happy...Thats why I am going to personally deliver & refund the 55dollar disability diagnosis fee...."
Alfred F.
Dec 2013
N/A
Betsy R.
Oct 2013
I called on a Saturday and Aaron came right over to diagnose my clothes dryer that was not heating. He had to order the non typical part and came back after hours the following Monday and got it working. We are grateful for his attention to detail and our time frame.
Jennie S.
Oct 2013
Very pleased with service...prompt, courteous, and efficient. Problem diagnosed and repaired promptly at fair price. Will use Prolite services again.
KATHY E.
Aug 2013
We had a broken i.e. maker for about a year. We had another service provider come in to fix it last year. He came about 4 times with parts, ect. He never fixed it and it was an expense.
We called PROLITE. When Aaron came over her kew exactly what was wrong! He came the next day with the parts and our ice maker is working!
Also he advised us about how to prevent breakdowns with our refrigerator.
We called PROLITE. When Aaron came over her kew exactly what was wrong! He came the next day with the parts and our ice maker is working!
Also he advised us about how to prevent breakdowns with our refrigerator.
Licensing
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FAQ
PROLITE APPLIANCE SVC & REPAIR is currently rated 4.4 overall out of 5.
PROLITE APPLIANCE SVC & REPAIR accepts the following forms of payment: CreditCard
No, PROLITE APPLIANCE SVC & REPAIR does not offer free project estimates.
No, PROLITE APPLIANCE SVC & REPAIR does not offer eco-friendly accreditations.
No, PROLITE APPLIANCE SVC & REPAIR does not offer a senior discount.
Yes, PROLITE APPLIANCE SVC & REPAIR offers emergency services.
No, PROLITE APPLIANCE SVC & REPAIR does not offer warranties.