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Hague Quality Water
Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace, Water Heater Installation and Replacement,
About us
Hague Quality Water of Los Osos, is a family business with 12 employees. We sell, rent, and service water treatment equipment in San Luis Obispo and Santa Barbara Counties. We offer free estimates and all our work is performed by our employees. We never sub contract out our work. We are licensed contractors, with excellent references. We accept all major credit cards and financing is available for those who qualify. Additional email - [email protected]
Business highlights
Emergency services offered
26 years of experience
Services we offer
**2014 Super Service Award Winner** We have the best reputation in the industry as well as in our community. We offer Whole House Filtration Systems, Chlorinators, Chlorine removal, Commercial Reverse Osmosis, Nano Filtration. We specialize in both city water and problem well water. Our top of the line equipment is backed by a 25 year limited warranty. All our equipment is manufactured in the USA., Ozone, Reverse Osmosis Drinking Water Systems, UV Disinfection, Water Filters, Water Softeners
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.763 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 16% | ||
| 3% | ||
| 0% | ||
| 2% |
Showing 1-25 of 63 reviews
Raafat A.
Feb 2023
They are on time and they are not pricy they are really the best company i had to deal with, professional special thanks for Paul and David they are super great David came in as he is coming home he worked on the plumping as he is working on his own house he really cared about every single detail we are lucky to hire him SUPER RECOMMENDED
Margaret B.
Jan 2018
It usually takes them a few days to come out unless it is a dire emergency. The service to me is pricey. The water is fabulous. You need annual upkeep. They are very neat and tidy.
Dan D.
May 2017
Excellent, we found that the system was not on. We had a fence put in and the plug was used for a compressor and water softener wasn't plugged back in. Its running great!
Assana W.
Apr 2017
[Note: My original review of the company was going to be one notch better, but slowater.com lost that notch between me writing the review and posting it!] We were considering Hague Water for our whole-house water system on our brand new house (200 miles from our current residence). Slowater.com was the local distributor. This review is not a reflection on the actual hardware — we don’t have enough information on that yet — but solely based on our experience with Slowater during installation which, all in all, took 7 visits spanning 14 weeks (Jan 14 to April 15th) for a system in a brand new house which is already plumbed for a full-house water treatment system, requiring zero work on the house itself! Though the owner's son (EricF) did extend us an 8% discount on the project, his arrogant and unapologetic attitude, coupled with a lack of accountability, has left us very unimpressed. Visit #1 We met the sales guy (EricB) on the property for our initial water test. EricB was professional and appeared knowledgeable. We ended up choosing Hague because of him. He answered our questions and mentioned that the installation would take “a few hours.” We made an installation appointment for a few weeks away — not within days — enough time so that there should not have been any surprises. Dealing with EricB continues to be the only positive experiences we have had with slowater.com. He will reappear later in the story… Our rating reflects what happened during the next 6 visits… Visit #2 - We left at the crack of dawn to drive the 200 miles to meet the installer. He was almost two hours late. - After a few hours of just puttering around, NOTHING had been done. - He casually declared that he did NOT have all of our equipment, and that he has to return. - We spoke with EricB and he promised that the next time “the owner” will be there and will take over the installation; we made an appointment for the following week. Visit #3 - Once again, we were on the property on time for the appointment. - The same installer showed up forty minutes late, dropped off his worker, and leaves to buy more material (bleach!). He was gone for over an hour. - Again, after hours of puttering around, the only thing that had been done by what turned out to be the trainee, was some piping that blocked access to our condensation outlets!! - We asked him to not do that, called EricB… who called EricF… who turns out is part owner. EricF showed up to the property. - He agreed that the installers were not doing the right thing, and sent them home. - He causally declares that he was aware that the first visit would be a failure because, well, he knew they didn’t have the equipment. Of course he didn’t bother telling us not to make the 400 miles of round trip drive. - Then he tried to sell us more filters — add-ons to the treatment system we had signed up for — to which we pointed out that he is failing to install the first system, and perhaps he should first install the primary system before trying to sell us add-ons. - He promised to send his “best installer” next time. Visit #4 - Another installer showed up and did appear to be competent. He installed the system, albeit haphazardly placed in our basement. - The next day we found a puddle of water and 2 leaks on the PVC connections. Visit #5 - The installer came back and fixed the leaks we had found, plus another he found himself. Visit #6 - EricF came back to adjust the system. Visit #7 - We return to the property after 2 weeks only to find a massive leak in yet another PVC connector, our basement soaking with water; the water had seeped up on furnace platform, had seeped thru the concrete walls to the garage and soaked our furniture. - It appears that the failed connector was previously used… yes, a used PVC connector. - EricB takes over our case again. As previously stated, he is the only positive experience we have ever had with these folks. He sent the installer back to repair.
Response from Hague Quality Water
"Email Sent 4/18/17 No response from customer Hi [Member Name Removed] & [Removed Member Name], Clearly, there have been problems. I'm sorry that things didn't go well with your installation. I can't undo that. But I feel that we have been professional and responsive to your concerns and our problems. The installer that showed up late and was not able to complete your installation was terminated. Was there any permanent damage to your home or furniture from the leak? (No claim was made) The PVC part that leaked was a $1 part. We don't carry around used fittings or parts at all. It was a threaded fitting that split weeks after we had installed it. We have a labor warranty for manufacturer defects or problems with our installation. This warranty covers any and all of these problems. We have an excellent reputation because we take care of our customers. Not because we have never had a problem. Problems will happen. Leaks happen. Your system has over 100 connections on it. 2 leaked. What more could we have done? Eric Foronjy Hague Quality Water If you want to read a more detailed explanation please check out this page [Removed hyperlink]"
Vicki L.
Feb 2017
Perfectly! Prompt! Pleasant! Our representative Eric and Service Manager Ammie have been so professional. We were a new build and invited Eric from Los Osos, Ca Store to come out and educate us as new builders on our needs. ( we had done quite a bit of research ourselves prior to the Appt) Eric is very knowledgeable and took his time to answer all our questions! That was 6 years ago and we are still very happy with our system and how Hague Water treats their clients. They deserve a 5 star rating... ***The cost for our service is s but higher than average. The reason for that is; it includes our apt above our barn and 2 more units in the main house.
Response from Hague Quality Water
"Thank you for the review [Member Name Removed]! I really enjoyed working with you and[Member Name Removed]."
Tamara J.
Jan 2017
So far, it’s good. They did a good job of doing the installation. Two guys came out and it took them 2 days to finish the job.
Carl H.
Aug 2016
Service person was very polite and demonstrated a thorough knowledge of the system and plumbing in general.
Christine M.
Jul 2016
unknown
Steven T.
May 2016
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Thomas B.
Apr 2016
unknown
Gary B.
Mar 2016
unknown
Sandy L.
Feb 2016
unknown
Martha M.
Nov 2015
Everything went very smoothly with the installation. It did require them to come out another time to change out one of the drain hoses because it was taking up too much space ... but they came within an hour or so of me calling, and took care of it - great customer service!
So far, we are very pleased with the quality of the water - it tastes great (that is ... it has no taste!), and it seems to be doing a better job on our laundry and dishes. My husband has very sensitive skin, and he thinks that his skin is improving with the change in water. So, it is doing exactly what we wanted!
The only negative is that it is pretty pricey ... though all these systems are pricey.
So far, we are very pleased with the quality of the water - it tastes great (that is ... it has no taste!), and it seems to be doing a better job on our laundry and dishes. My husband has very sensitive skin, and he thinks that his skin is improving with the change in water. So, it is doing exactly what we wanted!
The only negative is that it is pretty pricey ... though all these systems are pricey.
Lisa A.
Sep 2015
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Thomas B.
Aug 2015
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Wade C.
Aug 2015
On 4/28/2015, I wrote concerning a refurbished water treatment unit I purchased from Richard Foronjy.
Soon after my review I received a call from Richard concerning my dissatisfaction with the refurbished unit I purchased for my mother. I explained to Richard that the unit had been repaired a number of times and still was not working to my satisfaction. Richard listened to my concerns and frustration and then told me he wanted one more opportunity to repair the unit at no additional cost !! I appreciated his willingness to repair the unit and a repair date was scheduled. The repair technician was on time and upon inspection of the unit discovered a small crack in the top of the unit. I technician explained to me that the crack was allowing air to enter the unit which caused the malfunction. The unit was repaired and after a year I have had no further problems the unit.
Thank you Richard for making good on your product !! When it comes time to replace my unit I will again buy from Hague Quality Water.
Soon after my review I received a call from Richard concerning my dissatisfaction with the refurbished unit I purchased for my mother. I explained to Richard that the unit had been repaired a number of times and still was not working to my satisfaction. Richard listened to my concerns and frustration and then told me he wanted one more opportunity to repair the unit at no additional cost !! I appreciated his willingness to repair the unit and a repair date was scheduled. The repair technician was on time and upon inspection of the unit discovered a small crack in the top of the unit. I technician explained to me that the crack was allowing air to enter the unit which caused the malfunction. The unit was repaired and after a year I have had no further problems the unit.
Thank you Richard for making good on your product !! When it comes time to replace my unit I will again buy from Hague Quality Water.
Ann S.
Jun 2015
unknown
Barbara F.
Jun 2015
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Jim C.
Jun 2015
unknown
Response from Hague Quality Water
"Thank you for the review [Member Name Removed]. We appreciate you taking the time to review us. I'm glad you're enjoying your Hague Water. - Eric Foronjy"
John D.
Apr 2015
unknown
Response from Hague Quality Water
"Thank you for the review. I didn't hear anything about misplacing your files, but I see that we serviced your system regularly until 2012. Unfortunately you didn't have the system long enough to see the value of all the money you spent on that equipment. A conventional water softener would last 10 years on average. I do have a comment on a statement you made in your review. "If you have unlimited money, then I would recommend them. If not, there are comparable units that cost much less." There are no comparable units for less money, or even more money. If you think you purchased a water softener, then I agree you would have paid too much. You invested in a whole house filtration system backed by an industry leading warranty of 25 years. That system will remove the chlorine and chemicals from the water as well as soften it. No softener will remove chlorine, and no filter will be guaranteed for 25 years. You had a very special piece of equipment. I wish you had taken the system with you. I don't apologize for our price. We offer the best equipment and the best service in the industry. You had me out to your new home to check your water system. I found that your "contractor installed Costco RO" was making worse water than what was coming out of your tap. I'm glad I was able to point that out to you, but in this business you really do get what you pay for. I appreciate your business and I will be happy to help you anytime you need it. - Eric Foronjy"
Daniel P.
Apr 2015
unknown
Wade C.
Mar 2015
unknown
Gary B.
Feb 2015
unknown
Response from Hague Quality Water
"Hi [Member Name], Thank you for taking the time to write a review. We appreciate your business and feedback."
Diana L.
Feb 2015
unknown
Ron G.
Jan 2015
unknown
Licensing
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FAQ
Hague Quality Water is currently rated 4.7 overall out of 5.
Hague Quality Water accepts the following forms of payment: CreditCard
No, Hague Quality Water does not offer free project estimates.
No, Hague Quality Water does not offer eco-friendly accreditations.
No, Hague Quality Water does not offer a senior discount.
Yes, Hague Quality Water offers emergency services.
No, Hague Quality Water does not offer warranties.