For over 35 years Thrasher Termite & Pest Control has provided exceptional pest control and termite control services throughout Silicon Valley. Janet Thrasher, owner, is a big believer that providing good customer service is the cornerstone of any successful business. She and her team go out of their way to accommodate homeowners and real estate professionals. As with all businesses, every now and then something will not go as planned. We always appreciate the opportunity to remedy the issue. If we don't know about it, we can't fix it. We value our customers and want them to be happy with our services and to recommend us to others. The Silicon Valley Branch of Thrasher Termite & Pest Control has 18 employees and serves Santa Clara County and the Los Gatos Mountains. We are licensed, bonded, and insured. We are a designated QualityPro company--the mark of excellence in pest management. We are members and leaders of Pest Control Operators of California, National Pest Control Management Association, and the BedBugFREE network. We appreciate business from Angie’s List’s discerning customers.
Bed Bugs, Bees, Beetles, Cockroaches, Crickets, Earwigs, Fleas, Flies, Flies, Hornets, Mice, Pantry Pests, Pest Control and Extermination of Ants, Rats, Rodents, Spiders, Termite Damage Repairs, Termite Treatments, Termite and General Pest Control. Termite Inspections, Ticks, WDO Inspections, Wasps, Yellow Jackets, and more.
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Number of Stars | Image of Distribution | Number of Ratings |
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69% | ||
19% | ||
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13% | ||
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"Thank you [member name removed]. We always strive to satisfy our customers. Your review is most appreciated."
"We appreciate your honest review. Feedback like yours helps us to improve our prices and service. For other Angie's List members who may read this review, we think that the typist transcribed two words incorrectly. We performed a "full inspection" of the home and replaced "pest damaged wood." --Regards, Janet Thrasher"
"We really appreciate the time you took to write this report. Our customers are very important to use and we are so happy that you were satisfied with our work. Thank you so much for your feedback. You made my day! --Janet Thrasher President, Thrasher Termite & Pest Control"
"Thank you for taking the time to review our company. We appreciate your feedback. It is very gratifying when customers take the time to post a review. We hope you'll work with us again in the future. Sincerely, Janet Thrasher"
"We sincerely apologize for your poor experience with our company. We just this month joined Angie's List in order to see and respond to reviews. Your complaint regarding repair choices dates from 2010. While it is too late to correct this matter now, we'd like you to know that we've changed our process to ensure that this issue does not happen to any other customer. We now assign a project supervisor to meet with the client and to document the client's choices for finish work. This discussion at the beginning of the process was missing in your case and would have avoided the subsequent miscommunications. Also, having a single point of contact for any changes (as we do now) provides better communication between our clients and our staff. Please accept my belated apology. Sincerely, Janet Thrasher"
"We sincerely apologize for your poor experience with collections on our behalf. We just this month joined Angie's List in order to see and respond to reviews. Your complaint dates from 2009. While it is too late to correct this matter now, we'd like you to know that we ended our relationship with the collection company we were working with in 2009. The behavior of the collector was inexcusable. This is not how we conduct our business and we certainly do not want any other customer to be treated so poorly. Please accept my belated apology. Sincerely, Janet Thrasher"
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