During the 12 years we used them, this firm did business under a long series of names (Network, Rainbow, @Georgia, Pertria). Service was generally very good, with fast response, friendly communications, and reasonable rates ($200/month). Over the last 18 months, though, responsiveness dropped off sharply. Tenant complaints about defects were not acted upon and were not passed on to us. While Pertria claimed they were sent, they never followed up to make sure when they had heard nothing for months. A final promise to get bids on new gutters was never fulfilled. We ended up terminating the contract because Pertria refused to take responsibility for their part in not resolving tenant complaints.
Description of Work: Property management of a rental house in San Jose. Work included locating, hiring, and paying gardener and repair people; collecting rent from tenant; maintaining accounting records for the property; responding to tenant requests; and acting as go-between for owner.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$200
DONALD H.
03/2005
5.0
property management
 + -1 more
ROBERT BURBA HAS BEEN VERY HELPFUL IN ANSWERING ANY QUESTIONS I HAVE CONCERNING THE PROPERTY.
Description of Work: PROPERTY MANAGEMENT COMPANY. PERTRIA MANAGES MY RENTAL PROPERTY. COLLECTS RENTS, RESPONDS TO TENANTS NEEDS, ETC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
TONYA H.
03/2005
5.0
property management
 + -1 more
ROBERT BURBA IS AN EXCELLENT PROPERTY MANAGER. HE PROVIDES PERSONAL ATTENTION TO HIS CLIENTS AND TENANTS.
Description of Work: PERTRIA IS OUR RENTAL PROPERTY MANAGER.
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Service Categories
Property Management
FAQ
PERTRIA is currently rated 4.3 overall out of 5.
No, PERTRIA does not offer free project estimates.
No, PERTRIA does not offer eco-friendly accreditations.