Yamaguchi Termite Control

"We are sorry your fumigation experience did not go as expected. There are some things that we cannot control during the fumigation, among them are the weather, some person(s) breaking into a building while it is being fumigated. Contrary to what you stated, break-ins during fumigations that we oversee do not happen that often. All the doors are locked during the fumigation, as well as secondary locks placed on the door(s) by the fumigators, so even if someone has a key, they cannot get in. From what I recall from our notes regarding the break-in during your fumigation, a pair of French doors were forced open. Upon discovery of the break-in, we sent someone out to your house immediately and contacted you. We waited onsite until you arrived and went over what we thought happened. Listed in the written instructions that we give to all of our clients that decide to have a fumigation done is the name of the fumigator and their telephone number. We also inform our clients in writing that our fumigations are subcontracted to another company and have our clients sign a Subcontract Authorization acknowledging this. In our instructions, we state that” …any valuables such as jewelry, money, silver, art objects, etc., or items that you deem to be valuable should be removed from the premises prior to the fumigation”. When something like this happens, we immediately contact the owner. We then meet with our fumigators and discuss what happened and what we can do better. While some parts of town appear to be more prone to break-ins than other, it is difficult for us to judge whether a building is more apt to be broken into or not. As I recall from walking around your house after the incident, we found much of your belongings in bags or suitcases just outside of your house. Though we have no way of knowing what was actually taken, it appeared that much of your belongings were left in your yard. That being said, again our apologies for what happened....again, we can only control what we do and not the actions of the environment and others. We (including our fumigators) try and treat every building as if we were fumigating our own. You or any person(s) reading this review and our response, are welcome to contact us for further discussion. Thank you."

"First of all, our apologies for leaving a "messy bunch of white splotches on the wall". It is not our intent to leave a mess after a treatment and patching the wall. We will be contacting you to arrange to repatch the wall to your satisfaction. Please feel free to contact us directly if there are any additional problems. Thank you."