Valvoline instant oil change

If Valvoline has its way this oil change - originally billed at $30 - will cost me over $1300.00. I went into the 4359 Sunset Blvd Valvoline to get an oil change. Everyone was friendly and they got the job done quickly. I left the place feeling that they had done a good job. But when I got home I noticed oil drips on my driveway. I took it to my mechanic and he said they had damaged the threads in the oil pan by screwing the plug in crooked. He tried to re-thread it but said it was so badly damaged he doesn't think it will hold for another oil change. (He is not a backyard mechanic - he worked at a dealership for 20 years and was trained in Germany.) There is no easy fix for this - I looked - a lot - the only acceptable solution is to replace the oil pan. And the minimum price that I found for this was $1330.69. The other shops I went to were higher. If I went to the dealer it'd be over $2500. This isn't just my car - other cars are higher. I called Valvoline customer service twice and each time they told me that because I had my mechanic try to fix it that they had no responsibility. I posted a review in Yelp and someone contacted me. I thought they were going to try to resolve this . NO! ONLY KIDDING!! They sent me back to customer service where I was now told that my mechanic had caused the damage. No, my mechanic had fixed what they broke. I even asked if I could bring it back to Valvoline and they could see for themselves. NO! They wouldn't do that. This, if anything, shows their attitude. They tell me the problem was that I didn't bring it back to them and now when I offer to they refuse. Back at the Sunset Blvd location they also refused to take responsibility, telling me as well that my oil pan was not intended to last this long anyway - which is NOT TRUE according to several dealers and mechanics - some laughed when they heard this. I asked to get the number of the area manager - politely - and they refused to give it to me. And no, he didn't want to get back to me. So the Valvoline rule is "we break it and you pay for it." When I drove in there the car was fine. When I left it wasn't. According to Valvoline that's my fault. Getting your oil changed seems simple. Who could screw up threading a bolt back into a housing? And if you think they'll actually take responsibility for their mistakes, guess again.

They were great. I have gone here for 2 oil changes now, and would highly recommend them. They were very fast, and communicative. They were very pushy on trying to up sell items. The price was reasonable as well.

Super fast service! They were very friendly and it was an incredibly easy experience. I loathe getting my oil changed and this made it just about as painless as possible. I'll definitely be going back.

Everything was fine. I don't remember it being this expensive. I had no time to shop around

quick and professional.

Smoothly and efficiently. The service was professional and very curteous. The waiting room is stocked with magazines and coffee, very comfortable. I also was given advice about an auto body repair. I plan to use this EZ lube for all future oil changes, etc., even if it is a longer drive from home than other places.

They are professional and quick. They have reasonable prices. I would recommend them.