Steam - Pro Carpet Cleaning (Mid - Wilshire)
About us
"I personally guarantee 100% satisfaction or your money back!" ~ Owner, Our mission is to provide our community with the absolute best cleaning of your carpet, sofas, chairs and Rugs. We are committed to the highest level of integrity, education, customer service and cleaning procedures. We strive to ensure that our customers will experience lasting enjoyment from a cleaner and healthier home and/or business. Our carpet cleaning technicians are trained and work on giving you the maximum quality of service. all workers are in co .logo uniforms and hold valid ca. id at all times with background checks. Our state-of-the-art equipment will effectively remove soil from the bottom of the carpet fibers, where dirt filters and allergens settle. We pledge all of our work to assure complete client satisfaction. Steam Pro Carpet Cleaning has invested heavily in the research and development for state-of-the-art cleaning technology Therefore, you will feel and stay cleaner, longer. Plus, you know that the job will be done right the first time - every time. Give us a call! (310) 403-7443 or (323) 680-1623
Business highlights
32 years of experience
Services we offer
( Malibu to Palos Verdes) ( SantaMonica to West Covina ) ( we clean carpet, SERVING - LOS ANGELES, chairs and rugs ), sofas
Amenities
Free Estimates
Yes
Reviews
4.930 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 30 reviews
Leslie F.
Mar 2016
unknown
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"Thank you member for the ( A ) steam-pro will work on the carpet and sofa as best as we can, and put in the extra time to get the best results. we are glad to do the job . we love are pets but they do get these items dirty, so we will keep cleaning to make it fresh and clean. Jeffrey"
Daniel S.
Jan 2016
Great job, great price!! Very happy with the all round experience. We hadn't cleaned the stair carpets and the kids carpets in 5 years and I assumed they would have to be replaced, but the price was so good I thought I'd see if they could do anything. The stairs look like new and the kids carpets (which take a heck of a beating) are 99% better. Nice guys too!
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"Thank you for the ( A ) we are glad to be of service . steam-pro is all that you say it is, we clean and clean well. we are here to serve the public with pride and care, and at a great price too. we hope to see you sooner for your next cleaning. Jeffrey"
Louise B.
Jan 2015
unknown
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"we thank you for your review, and are glad to be of service. we work hard on all jobs at a fair price all the time. we are all about detail,and service. steam-pro"
Guillermo R.
Sep 2014
unknown
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"member, we thank you for the ( A ) we are glad to be of service to you for your cleaning needs on your sofa and rug. steam-pro will clean sofas and rugs once a year to make it smell good and to look good. also rugs need to be cleaned one or two times as well .. steam-pro"
Jeffery B.
Sep 2014
They were great! From the initial phone call, scheduling, no increasing the price, stayed long, left paper for walking on the carpet and under chair legs. Great! Highly recommended.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"we thank you for the ( A) glad we could get to you the same day for your carpet cleaning needs. we try to make all calls direct and on point, we value everyone at all times. as a member we our proud to be of service to you .we train our men well on the small details steam-pro"
Connie V.
Aug 2014
John and Michael called to confirm they were running on time and actually came a bit early. They were polite, professional, and responsive to our needs. Cleaning under the beds and rotating the mattresses were "part of the service." The carpets look great. I am very pleased.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"we thank you for the (A) and glad to be of service. we will always do our best to clean the carpets well .steam-pro cleans carpet everyday and have great machines that are new and strong. steam-pro cleans with ( champion ) steam and clean carpet cleaner. made in ca. this cleaning solution is so good, it helps us get a great finish. steam-pro"
Janice L.
Jul 2014
They showed up on time and were careful and thorough with their work. They place towels and runners to protect the floors and cleaned carpets. I am very pleased with the results.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"(Member name removed) we are glad to be of service to you , and thank you .as a member we know that you are looking for great work. we hope that we have done all that you need and more . steam-pro is hard at work all the time and will always go the extra step to keep everyone happy. Jeffrey Coia"
Rachel W.
Mar 2014
Very prompt. 3 technicians moved all furniture. Very polite. Large area run needed a good cleaning, it turned out better than expected.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you very much for the review! We are proud to be of service to all members. We service the public with pride and care! - Steam Pro"
DAVID S.
Mar 2014
excellent, dealt with stains, punctual, and efficient
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"We thank you again, we have been to your home many times and it is great to have you as a loyal customer. ( We will always offer great service to all ) Steam-Pro"
Michael K.
Dec 2013
I've had this sectional for a little more than 10 years. It is stain-resistant and easy to maintain, but has gotten some soil spots that I tried to address myself, but never completely removed. I reached out to these guys and they were able to give me a quote over the phone and assure me that there would be no other/hidden fees. They sent 2 guys who spent about an hour doing the cleaning. The end result was very impressive. All the problem areas were clear and the sofa looks brand new.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you we set a high level of great work first, my team is hand picked by me and special detail is our style. we will train and work this way always to be the best. steam-pro"
DAVID S.
Dec 2013
He has been here 2 times since we have used him. He cleans 2 bedrooms, hallways and living room. He does a good job. He always brings someone with him and it take about a full hour. It is effective. There were a few stains that he was able to get out too.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you for your rating. we are glad to be of service and it is our goal to finish the job with detail every time .we thank you for having us . steam -pro"
Gretchen G.
Nov 2013
Steam-Pro was excellent. The owner Jeff answered the phone personally and set the appointment up. He and his team showed up on time and did an great job. My sectional sofa is about 6 years old and it has a lot of stains and was generally looking really worn and gross. I could not believe how great it came out. It basically looked brand new again. The carpeted stair case has not been cleaned since we moved in 4 years ago and it too, came out looking like brand new carpet. Jeff gave me a slight discount for paying cash and was kind enough to follow up with me the next day to make sure we were pleased with the service. I would definately use them again in the future and recommend them to friends!!
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you for the ( A ) we are here to give great service to all members. we will always do our work with pride. we thank you very much steam - pro"
Lisa B.
Oct 2013
I left a message for Jeffrey and he returned my call within a few hours. I was able to schedule an appointment for the following week. I was given a confirming call an hour before my scheduled appointment, and Michael and Tony arrived only a few minutes late (after fighting crosstown traffic). They were very professional and courteous. Michael explained what they would be doing and went over the price before they began. He told me in advance (as Jeffrey had on the phone) that they could not guarantee all of the pet stains would be removed but they would try their best. And they did, removing all but a few and minimizing those that were left. They were very careful to lay down towels in the entry and protect those areas they were not cleaning. They were efficient, finishing in about an hour and a half. I was asked to look over their work before they left to ensure I was happy. Later that afternoon, Jeffrey also called to make sure the work had been properly done, which I particularly appreciated.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you for the ( A ) we will always give the best service to all members, and we are proud of our (special detail team) we go above normal service to be the best. steam -pro"
Darin S.
Sep 2013
- Excellent job!
Thank you Steam-Pro!
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you again for the ( A) we are glad to be of service, steam-pro will always work hard on every job every time. our goal is to provide super service to all . steam-pro"
Gabriela G.
Aug 2013
Tony did a very good job. They were extremely careful, they didn't drip any chemicals and they didn't damage my wall. They had a difficult job because my steps are not attached to each other only the wall. Very professional and they were very hard worker. They were on time, the job took 1 hour and 40 minutes, so they were timely.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you for the ( A ) we are glad to be of service, we will always work harder than anyone else. we are proud of our work. steam- pro"
Toyomi I.
Jul 2013
I couldn't be more pleased. Jeff and his team were very friendly, punctual, and professional. I have used carpet cleaners before but was never as satisfied as i am with this firm's technique and service. The steam cleaning method seems to work much better than the chem-dry ones i have used in the past. Jeff was very clear about how long it would take to do the work, how long it would take for the rugs to dry, and was careful with all of the furnishings, bedding, etc. I would definitely recommend Jeff's service and plan to use him again.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"we are glad to be of service ,and it is our goal to clean that way every time. our technique is steam cleaning at its best. thank you steam-pro"
Carson S.
Jul 2013
It was a great experience. They were on time, cordial, professional, got right to work, had the two bedrooms in my condo done in under an hour, and got out all the stains that I was worried about from my (light beige) carpet. I like that their machines are self-contained, unlike the truck-mounted kind where they have to run hoses up through your balcony etc. Definitely recommended.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"We were glad to be of service. As a member of Angie's List we set a high priority of care at all times. It's was a pleasure to meet you and we thank you. Steam Pro"
RUTH V.
Jun 2013
As in the past, making the appointment was easy and Jeff and his two workers arrived pretty much on time. (He phoned that they would be a few minutes late due to the usual horrible Westside traffic.) They immediately went to work, removing all of the stuff scattered on the floor and placing it gently on higher ground, and placing styrafoam pieces under items that might "bleed" varnish. They vacuumed all of the rugs thoroughly, then steam cleaned them with powerful equipment, and vacuumed them again to absorb as much water as possible. They also gave the most used areas of our two sofas a quick cleaning. Jeff then placed paper runners all over the house, to allow us to walk on the rugs without disturbing them (or getting our feet too wet). Jeff and the workers were all extremely courteous and hard-working. They finished the job in a little over two hours, and when they were done, the rugs, which are not new, nevertheless looked as though they were. I recommend them highly and will use them again next year.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you , we were glad to be of service again. we will serve members with the best care and always the best work . steam -pro"
Steve H.
Jun 2013
Jeffrey and his team are complete pros. They fit me in on an urgent basis, showed up on time and gave my "well used" upholstery and carpets a much needed boost. Even though they were not included in the original quote, they cleaned up a set of dining chairs at no extra charge.
Overnight my carpets and upholstery is already 80% dry. Well done.
Overnight my carpets and upholstery is already 80% dry. Well done.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you for your A on service. steam-pro will always stay on point to make sure things are done right. service to all members is our goal."
Robert S.
Feb 2013
I called Jeff in morning to tell him that security in our building might require he pad the elevator to bring equipment in. The building has the pads and hooks in elevator. He objected. I explained it wasn't an option and it was up to security and management of the building.
He arrived about 20 minutes late, which is not a big deal as he called. But, when he got to my door he complained about the fact that he wasn't allowed through our main lobby with equipment and that it was a hassle to go through the garage to get to my side of the building and unit. These are normal proceedures in our condo.
Once inside, he immediately went off about how I had not described my sofa that was to be cleaned correctly and he needed to charge more. I replied "it's a queen size sofa bed" as I told you. He went on about it being custom made and I said "it's double sided, microfiber as I told you." I said that I really didn't look fondly on people changing quotes when they arrive.
He packed up and left enraged, telling me how much more I'd pay with anyone else and that he has nothing but great reviews since 1993.
He arrived about 20 minutes late, which is not a big deal as he called. But, when he got to my door he complained about the fact that he wasn't allowed through our main lobby with equipment and that it was a hassle to go through the garage to get to my side of the building and unit. These are normal proceedures in our condo.
Once inside, he immediately went off about how I had not described my sofa that was to be cleaned correctly and he needed to charge more. I replied "it's a queen size sofa bed" as I told you. He went on about it being custom made and I said "it's double sided, microfiber as I told you." I said that I really didn't look fondly on people changing quotes when they arrive.
He packed up and left enraged, telling me how much more I'd pay with anyone else and that he has nothing but great reviews since 1993.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"members this is not the way we work we did not start the job for many reasons .this is not normal we have all A rated work reviews. we serve the public with pride and care. as the owner I am always on the job site to avoid things like this. I am sorry to have had this member feel this way.I am not in the position to refuse anyone service. we are here to work. Jeffrey coia owner"
Amie N.
Dec 2012
The procedure was clean, took about 1.5hr, no one rushed. Can't ask for anything more.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"we are glad to be of service. 12 year old sofa into new we love that ! this is the way we do it. thank you"
Karen I.
Nov 2012
The work was done in a very professional mannes. The rugs turned out great adn they covered the floors when they brought the carpet cleaner and cleaned up after they left. The owner of the company and his workers are the best. Very honest company - some places try to get extra services by over charging for services not needed.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you member we were happy to drive up the coast on the famous pch going into malibu . we are always here for you and your cleaning needs thanks steam -pro"
Brian C.
Oct 2012
These guys were very responsive, courteous, and professional. They went out of their way to accommodate us when I decided at the last minute that I wanted the sofa cleaned in addition to the rugs. And it was a totally great price!
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you we are here to please everyone and to do great work.we are glad you are happy with us steam-pro"
Nanci Y.
Oct 2012
Very professional. Am happy with the results and will use and recommend Steam Pro Carpet to others.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you we are always here for our customers first and to give great prices. we thank you very much steam-pro"
Fran N.
Oct 2012
They did a great job -- everything is clean and smells good! I am very happy with the result and will definitely be hiring Steam-Pro again.
Response from Steam - Pro Carpet Cleaning (Mid - Wilshire)
"thank you we are glad to be of service we keep our prices low and work standard high . steam-pro"
Licensing
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FAQ
Steam - Pro Carpet Cleaning (Mid - Wilshire) is currently rated 4.9 overall out of 5.
Yes, Steam - Pro Carpet Cleaning (Mid - Wilshire) offers free project estimates.
No, Steam - Pro Carpet Cleaning (Mid - Wilshire) does not offer eco-friendly accreditations.
No, Steam - Pro Carpet Cleaning (Mid - Wilshire) does not offer a senior discount.
No, Steam - Pro Carpet Cleaning (Mid - Wilshire) does not offer emergency services.
No, Steam - Pro Carpet Cleaning (Mid - Wilshire) does not offer warranties.