SPARKLETTS DRINKING WATER

It didn't. I scheduled delivery for a Friday morning. They advised that someone over 18 had to be present to receive the cooler and first water delivery. So I took the day off. By mid-day, nothing had arrived. I called them and was told the driver had until 5 to deliver, regardless of what the original arrangement. I protested but was willing to wait it out. I was also told the driver would call. When 5 o'clock came, I called again. This time I was told the driver had been trying to reach me all afternoon. Mind you, I was never away from my phone and my doorbell works just fine. I explained this and was told it had to be my fault and that it would be 4 days until they could get the driver back to me. I said "no thanks" and asked to cancel the subscription. I was again asked to wait until Tuesday for my delivery and reminded I would have to be present for it. I again said no and asked for the subscription to be cancelled. I was not missing another day of work because of their failure. The guy on the phone was dismissive and annoyed, but he finally did cancel. What a waste of a day!

They did not deliver the water and cooler as was agreed upon. When I called I was told I was scheduled for a different day than my confirmation e-mail indicated, huh?
If they reschedule a delivery, it seems reasonable to expect to be notified. I absolutely hate such unprofessional flakey behavior.
Another annoyance that I had when I signed up for the service was the fact that the and quot;energy surchargeand quot; for the delivery was not mentioned until after I was down signing up for the service, and the only by looking at the sample bill they have a link to in the confirmation e-mail.
The service is provided by and quot;DS servicesand quot; which is indicated in the small print at the end of the e-mail:
DS Services | 5660 New Northside Drive, Suite 500 | Atlanta, GA 30328 and copy; 2014 DS Services of America, Inc. All rights reserved. ss_0001

They gave me the run around ,not giving me my deposit,find every excuses in the book ,putting me on hold forever.
Terrible service and company.

I've never had an issue receiving water when I wanted it, they always send someone out when I'm getting low. Great all around service. I'd recommend Sparkletts to anyone who wants to have fresh Sparkletts water delivered to their home or business.

They just come and deliver it to me. They are always very courteous and just on time. The price I pay is worth it.

I would rate them all A's.

THIS COMPANY WAS POLITE AND PROMPT IN THEIR RESPONSE TO MY COMPLAINT. THEY OFFER SERVICE OVER THE PHONE EASILY AND ALSO HAND OUT A CELL PHONE NUMBER FOR THE SERVICE DELIVERYMAN ASSIGNED TO YOUR HOME.

OUR OVERALL EXPERIENCE OF THE COMPANY WAS THE EXCELLENT SERVICE THAT WAS PROVIDED BY THE PEOPLE WHO DELIVER THE WATER AND THE SUPPORT STAFF IN THE BACK OFFICE.

WATER IS ALWAYS DELIVERED ON TIME, PER ARRANGED SCHEDULE. WORKERS ARE COURTEOUS AND HELPFUL.

WE HAVE NOT HAD ANY COMPLAINTS FROM STAFF. THE DELIVERY MAN IS ALWAYS VERY PLEASANT AND PUNCTUAL.