Red Lilly Plumbing
About us
Red Lilly Plumbing is a full-service company offering a wide range of plumbing solutions to residents and business owners throughout the Greater Los Angeles area including the San Fernando Valley and Orange County. Since 1924, the company has earned a stellar reputation in the community for their quality workmanship and honest, reliable plumbers. No matter what size of plumbing job you require, their team of highly trained professionals completes the job themselves and never subcontracts other inexperienced plumbers. They are known to get the job done right the first time without cutting corners. They also respond fast and make sure that you get the plumbing solutions you need on the same day of your call. Book a service today; the company is available for any emergency plumbing services in Los Angeles 24 hours a day, 7 days a week.
Business highlights
Services we offer
Bathroom plumbing, Commercial Plumbing, Copper Repiping, Drain Cleaning, Drains, Gas plumbing, Hyro-jetting, Leak Detection, Pipe relining, Piping and Repiping, Plumbing maintenance, Rooter Service, Sewer Plumbing, Sewer Repair & Replacement, Sump pumps, Tranechless sewers, Valve Repair, Video Leak detection, Water heaters, Water line Plumbing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 12% | ||
| 0% | ||
| 9% | ||
| 14% |
These events happened many years ago and are shared with the best of my recollection. Dates are all approximate.
Everything started out very well. The work appeared to go well with a conscientious effort on the part of the workers. They finished as promised with minor adjustments.
The problem came when it came time to pay. I crossed from dealing with plumbers to something sad, and entirely different. My experience: All my payments are normally handled through my online payment but they wanted a check immediately. After the work was done and I was discussing payment options with them the residents reported people on the premises of the property for no apparent reason and were very uncomfortable. Meanwhile the tone and tenor of my conversations with them surrounding payment became very dark and I too became uncomfortable, so I wrote them a check to make it go away.
Since then, despite the guarantee I have had problems with the drainage over the years and stopped contacting them as they would always say it was something other than drainage and I ended up paying other plumbers to deal with the drainage as I was not comfortable with what might come next.
My only complaint was the cost ($120) as they were only there 15/20 minutes. But I guess that's the price of responsiveness sometimes!
We set up an appointment for 10am-12:00 today. At 12:15 I called to get an ETA. To my surprise, they had no record of our appointment. They tried to say that the plumber had been delayed, but the receptionist's surprise showed me that they had never set up our appointment.
They offered to give us another appointment for the next day, but we were out of hot water, needed to fix our problem, and weren't sure whether we could count on them. They indicated that they would try to find us a plumber who could come sooner. After waiting until around 1 pm, I called another company, who got back to us immediately and did a great job. When I called Red Lilly to let them know, they said they were just about to call and could give us an appointment from 2-4 pm.
We wasted an entire morning waiting for them. We are extremely disappointed.
"We are sorry we couldn't get to you on time , you appointment was indeed set by me personally ,however we are currently training a new employee in dispatch department and he forgot to notify you that the plumber was stuck at the other job site. There are times when our plumbers arrive at a home thinking they are going to fix 1 fixture or 1 problem ,and when they arrive it turns out to be a larger issue than anticipated. unfortunately this was the case with the plumber that was scheduled to be at your home for water heater service. Our plumber was stuck at the other home and needed to help these residents get their water up and going as well. I apologize for the lack of communication and would like to edify that we are indeed a reliable service company , however we are all human and make mistakes, the most mistakes are made when people are training for a new job. . Please do not be discouraged when considering our plumbing services,while our office staff made a mistake i can guarantee that our plumbing work is at 100% Regards Brenda Anzaldo- Manager"
to find a local company actually in business rather than a national company who had a bunch of independent plumbers on speed dial. Chose Red Lilly and hit the jackpot. Giovanni came out promptly, snaked the drain from the clean out to the sewer and ran the camera through to show me the forest growing there in my 50 year old drain pipes. Gave me an estimate of between $5500 and $6500 because of several unknown factors. My house is not on flat ground so a lot of the work had to be done in very awkward positions. Also, they had to cut through artificial grass before starting to dig.
They were incredibly careful cutting the grass, then pulling it up along with the zillion nails that were holding it in place. They pulled up a section big enough to expose the area needed to be excavated. They folded that section back onto the existing lawn and covered everything around the area with a tarp. All of the dirt and the broken pipes with their fabric-like roots were dumped onto the tarp so that all the mess was very well contained.
They replaced the exposed pipes and relined the pipes going under the street to the sewer. They got to work on time, had a full crew, got in and out with very little noise or mess. When the crew came to work, they were neat and clean and even their trucks were clean. When the job was done, the hole was filled and the grass was returned to its original position, nails were replaced and it looks perfect. They even brought in the same special sandy gravel for the top layer just as the original supplier had done so the nails held better.
While doing this job, Giovanni brought to my attention that the horizontal pipes were not in very good shape under the house.
Bear in mind, these are also 50 year old, cast iron type pipes which are exposed to the elements. I was able to see that a number of them were leaking and many were rusty. Since we had the ground dug up, it made a lot of sense to go ahead to
replace them rather than waiting for another year or so and then having to re-dig to attach new ones to the new drains.
The price was $4000 for this part of the job. In the meantime, we settled the bill for the first part AND THE PRICE WAS
THE LOW END OF $5500 , NOT THE HIGH END.
Replacing the horizontal pipes required the crew to work on scaffolding which is not easy but they were very efficient and did a great job.
Obviously, I am very pleased with the work and the efficiency. I have compared prices and experiences with some of my
neighbors and know that I got a fair deal price wise and much better service.
"The person who wrote this review lives in a differnt state and is just going off the information that her property manager gave her, she was not present at any point during our service. Our reviews have always been positive on angies list, being in the plumbing industry our main concern is customer satisfaction, we are sorry you were not pleased with this experience, like with every situatiuon there are always 2 sides of the story: We sent our plumber supervisor Mr. Gonzalez who indeed speakes spanish, spoke to the mother in spanish and to Nelly ( the client) in english. In this case the mother (property manager) and daughter(property owner) were requesting different services, we went ahead and fixed the water heater and toilet becaue that was the owners main concern, since her tennats had been without hot water for a few days ,we needed to get them up and going. While my plumber was draining the water heater unit , the moher pulled up a chir and sat and watched him and asked a lot of questions which were responded to her in spanish. once he finished fixing the water heater and toilet and since it was late in the evening , my plumber told her that he would be back the next morning to fix the third issue which was the main concern of the mother , not the owner. Since the mother does not understand plumbing , she might have not been satisfied with him , however the water heater and toilet was fixed, the tennats finally had hot water after going days without it so the actual issue is not our service ,our plumber did not completly ignore the mother , he simply followed orders directly from the owner which overrided the managers (the mothers) we called her back the next day to schedule our plumber to go back and fix the issue in the mothers unit and they were upset and asked not to send anyone anymore. This sounds more like a personal issue between mother and daughter , i mean in this case we would of loved to please both mother and daughter the same day , however since we fixed the daughters issue first (which was the main concern as a landlord to have her tennants with hot water) the mother might have unfairly got upset. ,"
We have not had any problems since then, which is saying a lot, since this is a hillside house that had regular problems with the sewer.
Licensing
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FAQ
Contact Information
1647 Beverly Blvd, Los Angeles, CA 90026
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