Paul’s Washer & Dryer Service
About us
“Our commitment to customer service hasn't changed in over 50 years: It’s the family tradition!” Paul’s Washer & Dryer Service is a family owned washing machine & dryer repair company founded in Los Angeles in 1950’s by Ronald Rothman. Ronald taught his children the trade of washing machine & dryer appliance repair, carrying forth the tradition of meticulous work & customer service to his grandchildren. For three generations, Paul’s Washer & Dryer Service has been repairing, cleaning, & servicing home-use & commercial washers & dryers in the Los Angeles area, while maintaining a reputation for exceptional service. Paul’s Washer & Dryer Service is dedicated to providing reliable & affordable appliance repair. At Paul’s Washer & Dryer Service, exceptional value & dependability are company cornerstones, & complete customer satisfaction is the family tradition.
Business highlights
Services we offer
Washer & dryer repair & sales.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 2% | ||
| 0% | ||
| 1% | ||
| 3% |
"What job is this for? You better have documentation before you slander my business. A receipt? Date of service? The job was done 4 months ago?"
David Rothman, Pauls Washer & Dryer Service was unreliable and not competent to handle this very simple job.
"As a business owner I always appreciate feedback. However, I do not appreciate discrediting my business. What is most unfortunate about this review is not only the poor score but how far I went to make the machine work for the customer. What is missing from the review is the two-previous times I serviced the washer without a flaw, which no review was written. I went against my own best judgement installing a used part that was purchased by the customer on E-bay. Prior to the repair I made it very clear in no way could I warranty the part and it reliability or it fit. The part did not fit right from the start, being a good guy I knew the repair would not hold, which was communicated to the customer. The price of $50.00 reflects over 50% discount on my labor charge, knowing the washer would have to be replaced. I felt that the customer was making a an effort to take advantage of my previous good gestures calling me numerous times to have me make a "repair," on something which had no warranty. It is most unfortunate that all the positive work that was done is not reflected only the customers frustration being placed on me that the part which I shared from start could not and would not be warranted. failed. This type of experience as is summarized in the expression,"no good deed goes unpunished.""
This is not the Large Appliance Repair shop you want to call if you're looking for a company that answers their phone at all times, or has various uniformed technicians driving up in company branded trucks, However, if you're seeking a specialist in washers and dryers who knows what he's doing, has integrity, is highly skilled in diagnostics and repair, and will give you an excellent rate, then you want to call David Rothman of Paul's Washer & Dryer Service. Our ten year old washing machine suddenly stopped spinning and agitating so I called and left a message. David called back and he did a preliminary diagnostic on the phone. We discussed the merits of repair vs. replacement, and a forecasted cost of repair. David showed up within the agreed upon time window, confirmed that what was wrong with the washer was what he thought, and fixed the washer for the price he had quoted. No up sale. No Maintenance Agreement pitch. Just good work. And he didn't once ask for or solicit my writing a positive review for him here as, I'm sure many of you can relate to, many Angie's List vendors do.
"There were several attempts to confirm the appointment. The author of this review, is a business owner, whose reputation for customer is less than stellar to say the least. I was treated with no less respect than the customers who much to say. Without wishing to cause any more damage the name of your business, which was recently changed in order to address its reputation will go nameless."
Licensing
State Contractor License Requirements
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