Out Of The Box Moving Solution

These people are unbelievable. They scheduled my delivery for Wednesday between 3pm-7pm window. Two guys arrived at 6:30pm. One guy was not doing much work and left really early. The other guy (let’s call him boo), soon after he started the work, he said he lived in the hotel down the street and would stay until Saturday, can he come back tomorrow or later to finish the work. I said no. He kept working slowly while talking on the phone to a woman all the time. Because he was unpacking in the hallway, many of my neighbors complained about the noise he made (including his talking). At around 9pm, he hadn’t even finished half of the work. He brought in my furniture to my apartment and removed the wraps, but hadn’t resembled any of my furniture or put them in position. (You will see the pictures.) He kept saying that he would stay until Saturday and asking if he can come back later with more guys. I agreed. I told him to come back Friday 2pm. He happily agreed. I told him to at least resemble my bed and working desk before he leave. He agreed too, but just wasting time around while not doing work. After a little while, he left and called me from his phone saying that he was in the truck and the neighbor said he is going to call the police if he continued the noise, so he said he had to leave right away, and he would come back Friday afternoon. On Friday, I called him around 12pm said I am available for him to come finish resembling my furniture. He said he is in a small move for a studio right now and will call me after and come. I didn’t receive any call from him, so I called him back many times, he didn’t pick up the phone anymore. So I called the out of box company manager, the manager said in record I asked the mover to leave at that day, so I need to pay extra money for that. Total BS!!! And I told him what happened and also I told him I cannot live like this with every piece of furniture lying around in my floor with no place to sleep. I said I talked to boo just a few hours ago, boo agreed to come later this afternoon, but I cannot reach boo any more by phone. The manager then said boo is not the company employee, and he doesn’t know why boo said he is coming back. I have to wait till Monday for another manager to come in to solve my problem. I insist on getting an answer today. He said he will call boo and find out what happened, and call me back in 5 minutes. Then he just disappeared, no call at all. This is Friday, I will continue the post with what happen next with this ridiculous company. One thing I regret most is that I prepaid the delivery money. They said if one wants to use credit card, they have to prepay the money before delivery. What a trap!! Never prepay your money before you get the service. And what is more important, never use this company Out of Box moving solutions. If you use it, after your delivery, your apartment will look like this (see pictures).

The move went as planned.. Furniture arrived on date and time promised.