Montway Auto Transport

Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pacific Auto Transport Inc in vetting, selecting, vouching and then insisting the carrier, not the consumer, had the right to write damages on the bill of lading at delivery, which itself was never given to us to mark damages. Go online and try to find a review of Pacific Transport Inc of Glendale California. None exists we found. There are a lot with similar names in other locations, but nothing with an exact match. So much for Montway's vetting. Montway's site, upon which we relied, is full of deceptive falsehoods such as its careful vetting of shipping carriers, its own insurance carrier information and having the consumer being presented with a bill of lading to mark damages for delivery. We found the principal(s) of the carrier had six a figure fraud lien in addition to tax liens and bankruptcies. In our online searching, we found the fraud lien comes from a situation where the principal set up a fake dental laboratory and he and associates dressed as dental lab technicians to defraud companies into providing financing for a non- existent dental laboratory. They went to the extreme length of wearing white lab coats, medical type shield eyeglasses and pretended to work on tooth molds and conduct dental procedures. The lien in this case has same name and address as carrier principal. Good luck in collecting for damages. The carrier said when confronted with this information "whether true or not." Montway also interfered with a drop off agreement with the carrier by improperly inserting themselves to obtain releases for Montway and statements to muzzle online reviews by us of Montway. Montway continued its deceptive practices with respect to the consumers online review rights by lifting out of context a section from the very federal law allowing consumer to make online reviews

Montway Auto Transport did a fine job getting our car transported from upstate New York to Southern California. The car was picked up on time, delivered on the date promised, and, other than some grime, arrived in good shape. I do have a complaint, however, about the $75 additional fee which I paid for top-loading on the auto transport trailer. It turned out that our car was transported by train across the country so there was no need for it to be protected from road hazards! I did not learn this from Montway, however, but from the shipper. Had I known the car would be transported by train, I would not have paid the additional fee. When I asked Montway for a refund, they refused. It turned out that this was $75 down the drain for another reason as well. The top-loading which the customer pays for ONLY APPLIES TO THE MAIN SHIPPER NOT TO THE LOCAL TRANSPORT, something Montway is not forthright about on their website. Montway also neglected to inform us that they have a very expansive understanding of “local transport.” The terminal from which the cross-country train left was in Kearny, New Jersey – 150 miles from Albany, New York where we met the local driver. (I learned this information from the shipper not from Montway who gave me a number of evasive and/or incorrect answers during several discussions.) Our car was placed on the lower level on the small auto transport trailer even though it had an upper deck for one car and we had paid for top-loading. To make a long story short, on the 150 miles out of the 3000 plus mile trip when top-loading would have been useful, our car didn’t get it even though we had paid for this option. A complete waste of money!