Jerry's Doors & Windows

Jere was the only person I contacted who came out to see the job first hand and his quote was better than the other contractors. Everything went fine with the ordering and installation and he was even finished a little more quickly than he estimated. Also, rather than leave a stack of old lumber and framing, he took the time to cut the scrap into manageable pieces and put them all in the trash. Aside from a brand new door, when he was done there was pretty much no sign that he had been there.

All went better than expected. Jerry was patient and took his time to find the best solution without having to open up the wall (which was a fear of mine). It was clearly a challenging situation and I could tell he wasn't sure if we were going to be successful but Jerry was committed to solving and fixing my problem door. He was successful and the door works perfectly. The only repair I need to do is some quick caulking and painting on a piece of trim molding. I'd hire this guy back in a heartbeat and will recommend him to all my colleagues in the real estate industry for their "recommended vendor" lists. Nice guy too!

It went well.

Jere did a great job measuring and ordering the French door and sidelights and installing them so that I now have a secure and good fitting door. Jere performed the installation in 1 day and then he was able to give me a good recommendation for the painting and stucco repair to complete the job. He and his employee were professional and respectful of my time and property.

I never give reviews but I have to say Jerry's Doors & Windows did an amazing job!!! Very experienced, meticulous and quick. He and his assistant are absolutely professionals in this particular craft. Would HIGHLY recommend if you care about something as important as a front door!

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Jere and his team were fantastic. I had a 8ft sliding French door that had rotted and just couldn't be saved. Jerry had a custom vinyl 2 tone sliding door made for me that looks and feels amazing. The inside is white and the outside is a chocolate brown. It took a little longer to get than usual (6 weeks) but Jere gave me warning and I was in no rush so I didn't mind. It was well worth the wait. Jere installed it in a day and did a great job but the way the surrounding stucco outside and drywall/plaster inside looked, it was a little intimidating. Jere doesn't do the dressing after the install and I knew this but he gave me the name of a plaster/stucco guy he says he used at his own house. I figured OK he must be good. Turns out he was better than good, he was amazing. I can't get over how clean the job looks now. Masael and his son are masters of stucco and plaster. The new sliding door looks like it has always been there except now it looks brand new. You can't see where the old stucco ended and the new started, it runs right up to the edge of the door and makes such a smooth transition, it's just perfect. Excellent job by Jere and the team, I'm actually thinking about replacing a couple more doors. I highly recommend them.

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He was professional and did a great job of fixing the door jamb.  He explained what was needed prior to the job so we had a clear understanding of what would be done and what might come up when he opened it up.He gave us a referral to a moulding company so we could save some money and pick up our hard to find moulding. He thoroughly cleaned up the area at the end of the job.We will use him again when we are ready to replace our front door.

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He did a great job. His response was prompt, and I would recommend him.

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Jerry was extremely professional, personable, and did a fantastic job. He was very quick to fit me into his busy schedule and the work was completed quickly and beautifully. The doors now work perfectly. I would definitely recommend him and will use him again in the future.

Jerry was great, I would use him again in a heart beat.
A new external door and frame were required after a break in at my home. I called Jerry, he answered right away and gave me various options. After selecting a door from a local vendor, Jerry came by to make sure that it would work and take some final measurements. Jerry collected the door and installed it in about half a day, he did a great job, he's got a ton experience and is a really friendly guy.
Top marks from me!

Jerry was excellent. He answered his phone when I called the first time and remembered me when I called back a couple weeks later once I had received my new doors and hinges. Jerry charged a flat rate per door to hang the new doors and his hourly rate to repair the existing doors and swap out the handles and hinges. Repaired doors now open with ease and look much better. Job took 1.5 days. High quality work. Would definitely use again.

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Jerry's Doors and Windows answered the phone right away.  They were at my property the same day.  The fixed everything as I wanted and stuck by all quoted prices. They even met me at Lowe's to get some parts.  I highly recommend Jerry's Doors and Windows.

We needed an exterior door replaced after a break-in. Jere came to measure the door (which is an odd size) and explain our options. He ordered and installed the door we chose. He did a great job and I'd be happy to hire him again. He is professional, knowledgeable, and friendly.

This was a completely custom job that not many contractors wanted to touch.  Jere was up for the challenge and executed it exactly as I had imagined.  Jere built a four door sliding room divider, which required him to attach a rolling track above the ceiling.  It took two days to complete only because Jere wanted to make sure it was perfect.  He even came back to double check everything once completed. 
I can't thank Jere enough for his creativity and hard work.  He also had a great, upbeat personality the entire time, which I appreciated.  I will certainly use Jere in the future, and plan to recommend him to friends and family.

He responded promptly. Willing to climb up three flights of stairs to get to the area. The new doors are still functioning well despite high winds in the area.

Second time I've used Jere, I measured it and emailed him.  He called the next day to clarify the type of door.  We scheduled the install for a week later.  Jere arrived on time, installed the door (frame was wonky so he had to plane it to get it right) and it's perfect.  Vacuumed up and was gone.
I'd use him again in a second.

SUMMARY: My profound dissatisfaction is due to careless workmanship, glibness in response to my legitimate concerns, and lack of forthrightness. The estimated completion time described in the contract was before Christmas  2013. By the time the door with deep scratches in the glass was returned to me (long story), we were well into summer 2014 and I was still without a single door that functioned properly, but it was the dismissive then confrontational attitude rather than interest in getting the doors to work smoothly that is the greatest cause for my dissatisfaction. To skip ahead here to the resolution, I wanted to have enough of the project funds left available to pay someone else to fix the problems that Mr. Rosenberg wouldn?t acknowledge. He expressed that the only thing left undone as far as he was concerned was the installation of the doorknobs and was insisting on being paid for the rest of the job upon threat of securing a lien on my home and taking me to court.  I understand that he believed I was trying to avoid payment and was proceeding with this as a payment dispute, but I just wanted to get my doors done and working.
PROBLEM: After his installation, all doors were ?binding?, all were either badly scratched or had patches from being cut in the wrong place by Mr. Rosenberg, and all were grease stained from being handled without gloves contrary to manufacturer specifications. All five doors needed to be removed, reworked and then extensively sanded before they could be finished and rehung. 


RESOLUTION WITHOUT ACKNOWLEDGMENT: 
While he did eventually accept my full payment to him of the total $5,965 minus the $630 I paid for the reworking of the doors prior to finishing, and while he did provide the lien releases after I made the final payments to him, Mr. Rosenberg has still never acknowledged the binding of the doors or offered any apology for the many scratches and patches in the wood which are still quite visible after three full days work by a skilled cabinet maker. The extensive sanding plus staining and varnishing cost an additional $1,500. Of course the cost of finishing was not in our contract and I would have paid for much of it anyway, but it was made more costly by the mistakes that were made with no compensation offered by Mr. Rosenberg. 


MISTAKES HAPPEN; RESPONSIBILITY FOR INTEGRITY OF MATERIALS: I usually prefer to work based on a ?time plus materials? basis, but if a contractor is taking responsibility for purchasing and delivering costly items to be installed, it?s up to them to ensure that the items are in good condition. 
I completely understand that mistakes and other issues can come up, and all I asked from the beginning was that Mr. Rosenberg tell me what was going on if he ran into something. On the contrary, from inside the house I watched him, his colleague Michael and the delivery guy crouched down examining the scratches in the wood when the doors were leaned against our front palm trees after being unloaded from the delivery truck, sans protective coating on the glass for whatever reason. When I asked him about their condition, he answered ?great?. When I discretely asked his colleague what they had been looking at, it was Michael rather than Mr. Rosenberg who simply answered ?scratches in the wood?. Unfortunately I also had to find the three deep scratches in the custom glass myself or I would have no doubt been stuck with them just as I?m stuck with the scratches and patches in the which cannot be completely disguised.



FIRST DOOR IN DECEMBER: In the interest of time, I?ll try to focus here primarily on examples from the single door installation as the rest of the job was more of the same if not worse.
Mr. Rosenberg appeared to be rushed and distracted when he came alone for the initial installation of the single door last December which included the building of a new jamb on the existing rough opening. When I asked him to cover the area below of custom slate tile floor to prevent damage, he said it was unnecessary and he wouldn't do it. "It's just sawdust." But there were also nails, screws and a door that dragged across the tile when opening before it was trimmed. These nails and screws remained after after his ?clean up?. Not a big deal, but not inspiring of confidence.


For the couple of hours he was here, he paid a good deal of attention to his phone, mentioning that he was overbooked and had another appointment, which is understandable as the holidays were approaching. Since he was cordial and likable, all of this would have been fine with me as long as the door was installed in good working condition, which it was not. He had accidentally drilled a hole through the face of the stain-grade door, laughing that he had just made the painter's job (on my stain-grade door) more difficult. He later acknowledged that he had used the wrong size drill bit for my doors and said he wasn't willing to spend the money on the correct size bit in order to avoid drilling through the faces of the other doors. He also started to leave my house after hanging the door and forgetting to install one of the hinges, though this was at least easily fixed.


DASHING OFF: As he was ready to dash off, I found that the door was difficult to close and latch. I asked him to look at it before he left. The door was binding so badly that when he went to show me it?s function, he had to slam it to get it to latch, then lean on it to get the lock to engage, both of which he did several times before looking me in the eye and literally shrugging his shoulders at me as if to say, ?So what?s the problem??. Had I not insisted that he get it functioning correctly, he would have left it in that condition having asked for and received a progress payment. He eventually conceded to reworking the jamb when he returned with a colleague months later to install the other doors, though it was still working badly enough to require my hiring someone to rework it again. Mr. Rosenberg?s own colleague remarked in March on the severely warped piece of pine as they tried to wrestle it into a straight line several times. This resulted in 37 nail holes to be patched just on one of the pieces of wood, but in addition to the stop still being too tight against the strike plate, the door was also still binding at the hinges requiring effort to close and causing spring back just before closing fully. Again, I ended up hiring someone else to rework both door and jamb.




ANOTHER SMALL EXAMPLE THAT GOT THINGS OFF ON THE WRONG FOOT:  After initially installing this same single door back in December, there was a dramatic difference in floor clearance from one side to the other. I asked him if he could minimize it, and he responded (without having taken a level to it) that my floor wasn't level. My floor is actually quite level there, which it is as is shown in photos with the level that I?ve provided. After the ?level? deflection attempt, he then tried to convince me that I really didn?t want him to trim the door because it would leave a big gap, which is didn't? He reluctantly trimmed the bottom of the door only when I politely insisted.
The gap is still smaller than that under the two sets of french doors he never got around to trimming and which were also quite visibly crooked before I paid someone else to trim them later. 


The aborted installation of the two sets of french doors, scratches, door withheld as leverage etc. finally began mid-March, negotiations breaking down in June. Granted, I was out of the country on business for 3 weeks from mid-January to early February, but that was weeks after the job was to have been completed. A good example of how nearly everything unfolded was when we both looked at the same piece of very curved wood on that first jamb while he told me that my house was the problem. Firstly, it shouldn't matter since you're supposed to scribe the jamb to

Jere replaced 5 old windows in my home with Milgard Tuscany vinyl windows.  Jere is very personable, there were no extra charges beyond the initial estimate, he worked efficiently for the one and half day job and his workmanship was top notch.  Plus my dogs really liked him.  I am very pleased with the results and would not hesitate to use Jerry's Doors and Windows again.