"We first went to treat on 1/8/22 to treat for bedbugs which this tenant said she had. We didn’t see any bedbugs but treated accordingly anyway because sometimes you don’t see them because they are so well hidden. She also prepared for roaches treatment, so we treated for roaches as well at no extra charge. The same technician returned on 1/24/22 for another treatment, the tenant was happy to see him and told him he did a “good job”. After the second service we never heard from the tenant or the landlord again even though the landlord was aware that the warranty on the service didn’t expire until 3/8/22. This person didn’t pay for the service, the landlord paid and it wasn’t $1000, it was over 40% less. Maybe this person is confusing us with another company."

"I checked our messages and leads history all the way back to 2016 and I did not find this customer in either. I think they are confusing us with another company. George Castillo Owner, Gorilla Pest Control"

"On first contact we let the member know that we are currently not servicing the Camarillo area."

"This customer regularly complained of getting ants inside his house. For 2 years we repeatedly recommended to him to let us treat inside his house since the ants were already in there and his maintenance service included interior treatments but he never let us treat inside his home. He also never wanted to change his service frequency from quarterly to bimonthly or monthly. Instead he took advantage and abused our call back service policy (services at no charge in between regular maintenance services). He would immediately call us for a call back service if he saw 1 single ant, sometimes weekly or every other week. He was such an unreasonable and demanding customer that we decided to cancel his service. Regarding payment of services since he brought it up, he still has an open balance with us that has not been paid. Gorilla Pest Control will never do business again with this customer."