Our experience with Good Life was awful from the moment we signed the contract. A ~1 month bathroom renovation stretched out to take over 6 months, without any reasonable explanation. (Granted 1 month of delay was due to mold remediation that was found to be necessary midway through. This took longer than anticipated because we insisted on finding our own remediation company. As youâ  ll see, we couldnâ  t trust the subcontractors Good Life works with, especially when it comes to our safety.) Beyond the delays, the work was all done very poorly. The demolition made large, unnecessary holes in interior and exterior walls that were poorly patched (so poorly that one of Good Lifeâ  s own subcontractors said we shouldnâ  t consider paying them full price). Subcontractors would show up without notice, forcing us to cancel plans, or no show when they were actually scheduled. The plumbing work was particularly bad (e.g. using gas fittings on water lines; removing a full section of a floor joist under a toilet without any expectation of reinforcing it). Weâ  ve since had a handful of plumbers to our home to quote other projects, who have described Good Lifeâ  s work as â  unacceptable,â  â  totally unprofessional,â  â  mickey mouse,â  and â  so so shitty.â  Weâ  ve paid hundreds already to undo portions of Good Lifeâ  s plumbing work, within a few months of the reno finishing. I assume thatâ  s just the beginning. Beyond that, no care was given to any cosmetic work, except the tile. The enamel on our bathtub was badly scratched during installation, almost nothing was installed straight or level, the drywall work is VERY amateur, with seams and tape visible everywhere beneath the paint. Good Lifeâ  s project management was almost never at our home to supervise, and subcontractors typically showed up without any instructions, asking us what needed to be done, completely defeating the point of hiring a contractor. Subcontactors often complained that they were being underpaid by Good LIfe and didnâ  t have the resources needed to do their job properly. We flagged these issues early and often over email, text, and on the phone, but Good Life was dismissive at best, and often argumentative and combative. Rarely when they did acknowledge their poor work (specifically the drywall) they did send people out to fix it. But after FOUR different attempts at â  finishing touchesâ  to make the drywall acceptable, it handnâ  t improved and we simply gave up. From the beginning, they specialized in overpromising and under delivering. We even fronted some money for permits with the assurance weâ  d be reimbursed (per the contract). Months after the job is done, we havenâ  t seen that money.
